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Have You Double Checked Your Listing?

By
Real Estate Broker/Owner with Riede Real Estate, Lic. 01310792

MistakesMistakes are human.

What's important is to correct those mistakes.

Recently, while viewing Seller listings, it became apparent that Realtors are not checking their listings for corrections needed in MLS.

When I list a house, I give a copy of the MLS sheet to the Sellers and I ask them to look it over and sign. I believe that every Seller should see their Listing. Not just the Home Buyer's copy, the Listing Agent's copy.

Seller's need to see all the information. Check the commission split, check any security codes, zip codes, marketing detail...all of it.

Do you show your Seller the Agent's copy of the Listing in MLS? Maybe if you show your Sellers the MLS listing you will also find time to proof what is in MLS prior to showing your Seller.

We've all seen where the Listing Realtor has put their Sellers in a bad light.

We've all seen misspellings, strange things like "garage not included," pictures that appear as though they were taken as the Realtor was driving by without getting out of the car. We evenjoke about the strange things other Realtors write in the MLS. And I have to admit, I too have thought some of these were priceless.

But when you think about it, it's really sad that the person this hurts ... is the Seller.

Since most Realtors and Home Buyers search properties by a City or Zip, it is vital that the Realtor know the zip code for the Listing they have. Without this information being correct, very few Home Buyers will see this house for sale. I was amazed when checking to see how many homes were listed as Short Sale in Sacramento I found that a Realtor had placed a home in the wrong zip code.

This is a disgrace not only to the Realtor but more importantly, to the Seller. Sellers rely on our professionalism and our ability to check our work so that their largest investment is safe-guarded and advertised to its fullest potential.

So, although it is human to make mistakes, we must be ever so much more diligent to check for those mistakes and make the necessary corrections. Our Home Buyers and Sellers except nothing less.

Comments(18)

Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate
Yep, I give the MLS to my sellers to preview BEFORE I start printing out information and putting it on all the web sites.
Jul 01, 2007 12:10 PM
Judi Glamb
Coldwell Banker Hearthside - Hellertown, PA
Associate Broker, ABR

Good post and how true.  I am amazed that many agents will not take the time to even run the description through a spell checker.  If not on the MLS, it's not hard to copy/paste to a word processor and run spell check (correct and paste back).   It amazes me that agents do not feel this is a valid marketing tool and just put in what they need to or less (hate when there are no room sizes!).  I was surprised at our team leader - she has a condo listed (has listed three in the last year and it's not a large complex).  I went there to take a photo for her and came back and said - I didn't know there was a community pool! 

Jul 01, 2007 12:20 PM
Susie Roscoe
Signature Realty Associates - Brandon, FL
Real Estate Specialist | Brandon, FL
These are good points!  I do email (if I don't hand deliver) a copy of the MLS listing for my sellers.  I want them not only to check the figures and details but also give me their impression on the photos taken.  The sellers are after all the biggest critics of flaws...RIGHT?
Jul 01, 2007 12:24 PM
Bob Force (REALTORĀ®)
Weichert Realtors - Aspen Hill - Mount Airy, MD
The FORCE in Maryland Real Estate
Judi- should we not spell check respones too?  I know business can and does get HOT at time, but when it is not you have apecial event i see - 'at our team leater'!
I get upset with agents who do not update time sensitive comments - "OPEN HOUSE 4/23"; it in now late JUNE and the comment is still there. - "LOCK BOX TO BE HUNG SATURDAY" - the listing is now a month old and I call the listing agent to ask when on Saturday the lock x will be there.  I am told it is.
Our MLS has a pin on a map to show location of the house, and we can use map coordinates to search by.  Well, if the pin is in the wrong location - the house will not be found by this method.  I have failed to show several do to this.  The other day when I ask for a map showing pins for the properties selected - one came up in the equator in AFRICA. That agent sure did not check the listing.
Jul 01, 2007 12:57 PM
Jacqulyn Richey
Prominent Realty Group - Las Vegas, NV
Las Vegas Real Estate
Some of the things that get put into print are tuly amazing. Let's you know that it was never proof read or even looked at briefly. -Charles
Jul 01, 2007 01:08 PM
Marchel Peterson
Results Realty - Spring, TX
Spring TX Real Estate E-Pro
I agree!!  I always tell my seller's that they know their house better than I do and they are not going to hurt my feelings if they want something changed on the print out.
Jul 01, 2007 01:26 PM
Bradley Cohen
Keller Williams Concord/Kannapolis Market Center - Concord, NC
ABR,GRI

Your right  its very important to verify that information.  I go over the agent report with my sellers and also my office mails a nice letter with a copy of the agent report to the seller so it gets checked twice by the sellers.

 Thanks for the advice

Jul 01, 2007 01:27 PM
Chris Lengquist
Ad Astra Realty - Olathe, KS
Kansas City Real Estate Investing

Great post.  No.  Fantastic post.  My God, I had to call an agent on Friday and tell her that her listing showed the house was for sale for $132.  As expected, she said "No, that's $132,000.  I just mistyped it."

Days on Market at that point?  10!  I asked her when she noticed it and she said last week!!!!!!!  I simply cannot make this stuff up.

Jul 01, 2007 01:31 PM
Judi Glamb
Coldwell Banker Hearthside - Hellertown, PA
Associate Broker, ABR

Bob - touche - I corrected it!  I admit, I typically don't spell check email and things such as responses.  Wet noodle here!  I did try the spell checker to fix the previous response - had some weird effects (didn't like "her" until I retyped it).

I do advertising and marketing for myself as well as other agents and I know my strength is not self proofing - grammar isn't either. All it takes is a phone number to be transposed and the ad is useless.  I now understand why the advertising people I work with are so diligent at making us look at the proofs.  I wasn't available to look at email before last week's deadline and the ad woman had to read each ad back t me words, format and all over the phone. 

I don't trust online mapping all that much and only use the MLS mapping as a guideline.  Until our MLS changed mapping providers, property location was out of the agent's control (I believe still is) and the MLS supports as well.  I think it has improved.  I am starting to trust the GPS Navigation software on my phone. 

Judi
who now has spell checker set to active...

Jul 01, 2007 01:35 PM
Judi Glamb
Coldwell Banker Hearthside - Hellertown, PA
Associate Broker, ABR

Marchel - most of my sellers have not been shy in letting me know corrections and what the would like added or changed.  I like this and never take offense - although right now I have two really clients that really like details.  It is the quiet ones that concern me - I have one of these now, or at least for the time being.  I'm loosing the listing and they won't tell me why - if they don't tell me what they are having a problem with, I can't correct it or counsel them.  They are friends, need I say more...

Jul 01, 2007 01:48 PM
Christopher & Bernadette Hurley
Go Hurley Group - Sugar Land, TX

Good info a great post. The real mistake is not correcting a previous mistake.

Thanks,

Sugar Land, Tx
Where Life is Sweet
   

Jul 01, 2007 01:54 PM
Katerina Gasset
The Gasset Group & Get It Done For Me Virtual Services - Provo, UT
Amplify Your Real Estate & Life Dreams!
You are so right. We always have our sellers sign off on the listing agent's mls listing sheet. We also have them check all our comments in case we are missing something they would like to see in those comments. It is a team effort. We proof every listing but sometimes you still miss something. I had a seller point out a typo in her listing and I was able to fix it right away. 
Jul 01, 2007 01:59 PM
Armando Rodriguez
QUEST REALTY SERVICES - Orlando, FL
Orlando Homes 4 Sale, Real Estate Broker-GRI
Inexperience and lack of training mostly to blame.
Jul 01, 2007 03:54 PM
Gena Riede
Riede Real Estate, Lic. 01310792 - Sacramento, CA
Real Estate Broker - Sacramento CA Real Estate (916) 417-2699

Missy Caulk, excellent. That's the way to do it.

Judi, thank you, couldn't agree more with what you said about checking spelling and the condo with the pool...that's sad. One thing I thought I'd bring up is room sizes. I use to put that information in until I read where an agent was sued because the buyers found out the Realtor made an error within a 1/4 inch with the room dimension. Many of us no longer take measurements and leave that up to the Buyer and/or the appraiser.

Susie,excellent. I totally agree that your Sellers need to know and see just how you are marketing their home. It's always good to have their participation and buy-in.

Bob, yes spell check should be used in MLS, comments and blogs. It's a shame when an agent doesn't put the correct area for a listing...really hurts their Seller.

Charles, absolutely. Some of the mistakes are glaring. I showed a house the other day and in the Agent Remarks, it said " garage not included"... now what the heck is that about? Nothing else was on the line but that statement. I assume she was saying that the garage was not to be included in the Pest Inspection but I have no idea. It would be a great idea if they would read what they wrote and see if it makes sense to them before hitting the submit button.

Jul 01, 2007 06:03 PM
Gena Riede
Riede Real Estate, Lic. 01310792 - Sacramento, CA
Real Estate Broker - Sacramento CA Real Estate (916) 417-2699

Marchel, great gesture on your part. You are absolutely right. I actually have the Seller write a little paragraph about all their favorite things about living where they do and about their home. So, when marketing many times I will use what they have written. A Seller typically knows more about their home than we do so it's a good thing to do and get your Sellers involved.

Bradley, what a great way to do it and for the office to follow-up. Thank you for that suggestion.

Chris, Unbelievable. It's stuff like that, that curls my stomach. There are so many instances that I continually come up against which amaze me and your example is right up there with the worst! I think I might be tempted to call the Seller for an appointment and say something about the house only being $132.  Hopefully, she's managed to find the time to correct it and if not, I would make some phone calls. That Seller deserves better representation.

Judi, it seems you are having a dialogue here and not real sure who you are talking to. It is a bit unusual. Glad you have spell check and plan on using it.

Jul 01, 2007 06:17 PM
Gena Riede
Riede Real Estate, Lic. 01310792 - Sacramento, CA
Real Estate Broker - Sacramento CA Real Estate (916) 417-2699

Christopher, absolutely!

Nestor and Katerina, small mistakes sometimes happen and with the right checks in place, they can quickly be caught and corrected but without safe guards, a glaring mistake can go unnoticed to a point where it has a significant impact. G;ad you have your safe guards in place.

Armando, many times yes.

Jul 01, 2007 06:22 PM
Rosemary Brooks
BMC Real Estate - 209-910-3706 - Stockton, CA
The Mother & Daughter Realty Team
Gena, good idea to post this reminder.  I give my seller of what I put on MLS but I have to admit I have not had one returned for correction.  So I feel it is mostly up to us to make sure by re-checking and checking back on the listing for errors.  Its never too late to correct an error.  Much appreciated post.  Bookmarked for reminder or letting someone else that is new know what to do. Thanks
Jul 08, 2007 06:13 PM
Gena Riede
Riede Real Estate, Lic. 01310792 - Sacramento, CA
Real Estate Broker - Sacramento CA Real Estate (916) 417-2699
Rosemary, right-on. It is up to us and you are absolutely correct that it is NEVER to late to correct a mistake!
Jul 09, 2007 06:45 AM