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To calm a seller....

I have a new listing and today held my first open house. The seller came back afterwards and as we were talking I could tell she was just so nervous! She seemed to be a basketcase actually. She is so worried she has overlooked not "fixing" or cleaning something she should have. I tried to reassure her that the house is in great condition, I couldn't ask for a better listing! She just wants to impress everyone and it is going to make her blood pressure soar! I

I guess as real estate professionals we are more than just an "agent" we play so many different roles don't we? There are so many emotions that I don't think people realize they will feel during the whole process, and it is really up to us to guide them through it all! I think that is why many of us enjoy what we do, becuase it is the knowledge that we did more for our clients than just "sell" or "find" their home.

Have a great day!

Maria Haun

Posted by Maria Haun ABR on 07/01/2007 09:30 PM

Comments (10)

emotions, selling, buying

10 Comments on To calm a seller....

Sellers are emotional. Thats why FSBO's do not have any more success than they do. They just can not put the business in front of their emotions. You can win a client forever though if you hold her hand through the proces.

Doug

07/01/2007 09:40 PM

by Douglas McAnally (Keller Williams Realty)

It took me about six months in the business to earn my PhD (Piles higher and deeper) in applied amateur psychology. Sounds like you are on your way to earning yours as well.

Thanks for an interesting post.

07/01/2007 09:43 PM

by Dan Homan (Dan Homan Business Consultant and Advertising Specialist)

Sellers do this so much when in reality buyers on a first trip see very few details. They are really only interested in floorplans, room sizes and general amenities. I always tell my sellers to really pull out all the stops on the 2nd visit to the home and make it count!!

07/01/2007 09:45 PM

by Gary Traflet (Prudential )

Maria, to paraphrase Joe Stumpf (Star Performance), part of our job is to comfort the afflicted and afflict the comfortable. Some sellers need hand holding, and some just need to hear the truth.

07/01/2007 09:49 PM

by Brian Schulman - Your Lancaster County, PA Real Estate Professional (Coldwell Banker Select Professionals)

Boy - we are all shrinks in this business. I just wish we got paid the big bucks! I can't tell you how many hours I have spent dealing with peoples' emtions -- unfortunately, the press just doesn't get that part of what we do --

07/01/2007 10:11 PM

by Joan Whitebook, ABR, e-Pro, CEBA (Buyer's Option Realty Services)

Brian,

Fabulous! Thanks for the Joe Stumpf quote. Quite accurate.

07/01/2007 10:15 PM

by ARDELL DellaLoggia (Coldewell Banker Bain)

Maria, we do wear many hats and we do have to stay honest with the selling price and if you say its in good condition then you have to tell her why until she understands that you are a professional.Nice one Maria.

07/01/2007 10:23 PM

by LLoyd Nichols~SW Florida Homes (Right Choice Realty LLC)

Maria,

I am part handy man. Part counselor. Part Pray partner. Part you name it I have done it. And I love it...

07/01/2007 10:26 PM

by Blue Ridge Ga Real Estate >> Real Property in Blue Ridge Georgia (United Country Landmasters)

Maria,

You've touched on an area of our expertise mantle that many of us develop only through years of experience. I think being a parent helps, particularly if your children have challenged you a few times over the years.

07/01/2007 11:46 PM

by Terry Rasner-Yacenda, ABR, GRI (Dickson Realty)

Thanks for that advice, I will definately keep reasurring her!

It is too bad the press doesn't do these stories huh! Maybe someday............we can dream can we!

Gary, that really does make sense that they will be taking a closer look the 2nd time. Thanks.

07/02/2007 10:52 AM

by Everyone,