I am the broker/owner of a mid size office and I make it a practice to almost always answer the phone when I am in the office. It is a habit and a good one. This is my business and it is important to me that people be handled in a certain way. First entry into this office should be met with a smile, either in person or on the phone (we all know you can hear a smile). The really interesting thing is, most people think I am the receptionist and that is really ok with me. I like to see how outside agents treat the people they think are under them. Tells a lot about a person. Some of them after awhile realize I am the broker and they act differently, too bad. I would never hire an agent, no matter how good they were, if they spoke down or were rude to the "staff". I also make sure that customers and cllients are treated with the same level of courtesy no matter how big or small the transaction is.
Oh by the way that also goes for salespeople who cold call stop in the office to solicit business, I have the utmost respect for them, cold calling is really tough,
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