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im a manhasset realtorIf you have your home listed for sale and I show up with a potential buyer...please leave!  Go for a walk with dog, take the mail up to to the corner or go for a ride in your car.  Nothing shortens up the time a prospective buyer(s) will spend in a home than the homeowners being home...even the quiet ones who sit in the den and try to blend in with the proverbial woodwork (and you know who you are!)

I feel strongly about this.  What happens to the buyer when the owner is home?  I have witnessed a few things happen:

1.Buyers suddenly feel like interlopers into someone else's daily living and want to get out quickly.  

Fact:  You want prospects to linger and absorb all the home has to offer.  It is human nature to feel rushed if you think someone is waiting for you to leave.  Also, remember they are there to see the house.  You and your family going about your routine are distracting.

2.  You might be pointing out objections without even realizing it. 

Fact:  All of you piled into the den might just be showing off how small the den really is.  Some houses are small. The less people in them at a showing the better.

3.  You might be saying something that can turn the buyer off or give them a reason to start deducting money off the asking price.

Fact: Something that doesn't bother you, might bother the buyer.  Pointing out that the neighbors have 3 big dogs may not appeal to everyone.   And when you see the buyer's expression change, please don't add that only one dog bites.

4.  If you are home, you will be asked "Why are you moving?"

Fact:  Your circumstances for moving do not have to be shared.  You don't need to tell the family of 4 looking at the house that you are moving because the house is too small for a family of 4.  One man's small is another man's big.  The question is being asked to gage your motivation and to set up a price negotiation.

5.  You may telegraph too much with your body language and demeanor.

Fact:  In this market, buyers are looking for reasons to negotiate the price down.  If you appear anxious or nervous they might sense that.  Don't be shocked when they make a low offer because without knowing it, you looked like you wanted out of the house by sundown.  And, vice versa, if you look too non-chalant that can be misconstrued to mean you are not serious about selling.

I could go on, but I think you get the idea.  So, be prepared.  Put all your valuables in the safe deposit box prior to listing to alleviate any security issues. Then when you get a call for a showing, make the beds, get the dishes in the dishwasher and take the dog(s), cats and the kids out with you.  Let the agent show your home and its features and let the buyer visualize themselves living there. Tell the agent to take their time with the showing and to just call or text you when they are done.  By inconveniencing yourself, you just might help sell your home faster and for more money! 

 

 

 
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56 Comments on Please Leave! 5 Reason's to Hit the Road when your House is being Shown

DEC
10
2009
107,013 Points

And of course... it's hard for potentional buyers to take "emotional possession" of the home when they feel very much like intruders! Great post and excellent advice! Get the owner out of the house while the customer looks at the home!

1:02pm • #1

Thanks Margo - i wasn't sure how folks might feel about this...with the amount of owners i encounter, i am wondering if agents don't discuss it with their sellers or just don't think it is important.

Have a great holiday season down south!

annie holdreith
1:17pm • #2
429,660 Points 5 Featured Posts Called Shot Master

Annie, these are good points. Some sellers just don't realize they are hurting the chances of a sale if they are home during the showing.

1:27pm • #3

Curious, do you think some realtors just ignore the discussion or don't think it is important? 

1:39pm • #4
524,517 Points 2 Featured Posts Called Shot Master

Annie,

Well said.  Good information that listing agents should provide to their clients. 

2:28pm • #5
197,833 Points Outside Blog Hit Router

I am going to print this out and give it to a few of my seller clients who can't seem to take a hint when I suggest they leave the house during showings.  Thanks!

2:37pm • #6

Thanks Richard.  I am hoping that more will discuss it and more sellers realize that really good agents take charge of a listing and are willing to discuss reality - that includes the inconveniences associated with selling.

annie holdreith
2:38pm • #7

Douglas - glad i can help!  We all have to help each other help our sellers.  Would love it if you could post back their response to my advice.

 

annie holdreith
2:48pm • #8
DEC
11
2009
615,230 Points Localism Sponsor Outside Blog

You are so right-- some sellers do not get it -- once we had to leave the buyers in the car and just flat out tell the seller that we would be bringing in the buyers AFTER they left -- they finally , then , got the message.

1:08am • #9
290,376 Points 14 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

This is one of my biggest pet peeves! I am sure it bothers most agents, but what really kills me is the fact that they only hurt their chances of selling their home.

1:55am • #10
687,078 Points 83 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Sellers should leave.  When they are home it's still "their" home . . . we feel like we're visiting.  When the seller(s) are gone, it's a Home FOR SALE!

2:10am • #11
2 Featured Posts Localism Sponsor

great post - nothing worse than when a seller stands around when you are trying to show a home to a potential buyer

4:42am • #12
Localism Sponsor

Great points, I feel the same way.  I hate when sellers stay at the house.

4:44am • #13
779,124 Points 47 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

Ann,

In my experience, buyers spend a lot less time in homes when the seller is there. It's always a bad decision on the seller's part to stick around during a showing.

Rich

5:18am • #14
1,193,480 Points 89 Featured Posts Localism Sponsor Outside Blog Called Shot Master

I had an open house Sunday where the sellers did not want to leave.  They went to the mall.  They came back and reported the benches at the mall were hard.  It is not my listing.  The listing agent understood they were not going to be home Sunday afternoon.  Most of those who came through were nosey neighbors.  The people who had put an offer in after seeing it the day before came back through twice... they may have been the only buyers at a very well attended open house.

It is very important for sellers to leave for showings, those aren't nosey neighbors.

5:32am • #15
801,306 Points 35 Featured Posts Outside Blog Called Shot Master

We only had this problem very consistently once....and the comments from Mrs. Seller were horrendous...their car wasn't nice enough...they didn't dress well enough to own HER house....she didn't like their children...we could only imagine what the conversations were like....and it ended with attorneys ( a divorce oh surprise) getting involved...urgh !

5:41am • #16
395,027 Points 35 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp

Annie:

Most buyers are extremely uncomfortable if the seller is home.  You are right, they feel as though they are intruding on the owner's day.  This will definitely shorten the amount of time they spend looking at the home and that is not good for either the buyer or the seller.  Then there is the issue of their asking questions of the seller. "Why are you selling?" is almost inevitable. And, sellers should avoid putting themselves in this position.

 

6:05am • #17
1,225,120 Points 262 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Annie...

Many buyers opt for new houses because of the awkwardness of seeing homes with sellers present. If you really want to sell, why not give the buyers 30 minutes of peace?

6:13am • #18
336,443 Points

Very helpful post Annie. I just bookmarked it and might print it for my next seller's package. Thank you again!

6:14am • #19
293,976 Points 2 Featured Posts

I love it when the seller is home, I will talk to the seller and find out as much information as i can to put my client in the best negotiation position, most likley at the expense of the sellers.

 

6:54am • #20
293,976 Points 2 Featured Posts

Nothing a seller can do or say can really assist at the initial showing, i have seen more deals lost than gained by a helpful seller.

6:56am • #21
Outside Blog

I noticed some open house signs out in my neighbourhood. After I finished my shopping I dropped in to check on one. When I knocked on the door, the home owner answered and said the open house wasn't for another 30 minutes. Most open houses usually have the times posted on the signs or are not put out until close to the time and take down right after. I felt really uncomfortable and didn't go back to look at the home

7:03am • #22
497,480 Points 21 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Great post Annie! It's our job as listing agents to tell our sellers not to be home. They are vulnerable to questions and if they don't answer them right it can put them at an extreme disadvantage. Have a great day Annie! :)

7:14am • #23
894,882 Points 43 Featured Posts Outside Blog Called Shot Master

Make sure to show up on time when you kick the seller out of the home though. You can not blame them for being peeved, even though they want to sell, if they return three hours later thinking the coast is clear and suddenly your Yugo with the "Be Your Best Friend Realty" magnets on the door rolls in. Bigger than seller's being on board with potential to make buyer feel not able to talk freely between a couple on what they like or do not is the pit bulls, dobermans..etc. Don't just have the sellers head out for an ice cream, take Rover, Killer And Spike with you too after you clean up the yard where they have done their business.

7:15am • #24
123,720 Points 1 Featured Post

Perfect. Not much needs to be added to that. Why potentially show your hand to the other party? It can happen when both parties are together in that setting. Having buyer and seller together during a showing opens up potential problems.

7:47am • #25

Exactly! Too many times the buyers are itching to get out if they find the homeowner is present.  They take a quick look & leave.  Bad news for the seller - if they had only left!

7:50am • #26
342,996 Points 19 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

When I'm scheduling appointments, I always tells the Seller that they are welcome to stay home until we get there - particularly if I'm with new Buyers and I don't know how long they will stay in each home. But, I do expect the Seller TO LEAVE when I get there for ALL the great reasons you mention!

8:08am • #27
144,522 Points 1 Featured Post

Annie, great post and great tips.  So many times sellers who stay in the home talk too much and end up telling the buyer something that they shouldn't which deters the buyer from the home. 

8:11am • #28
271,472 Points 3 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

It sure is tough showing a listing when the owner is there, everybody is on edge a little.  These points were all well taken.

8:20am • #29
723,390 Points 223 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Fact: I took an expired listing which 3 prior brokers could not move. I asked my client to stop being present for showings. We got an accepted offer in 45 days. If people were good salespeople, they wouldn't need brokers. 

8:46am • #30
412,193 Points 1 Featured Post

All good reasons to "hit the road"  ....Thanks!

Patricia/Seacoast NH

8:58am • #31
1 Featured Post

When I'm the listing agent, I totally agree with you!  However, when I'm the buyer's agent, I welcome the seller's to be home.  I typically have already previewed the home for my clients so when they go through it, I keep the seller occupied and find out all sorts of things...their motivation, family, neighbors, etc.  After all, buyers are not only buying a home, they're buying into a neighborhood!  In my last transaction, if it wasn't for the seller being home during the showing, I doubt we would have beat out the 9 offers on the table.  We were NOT the highest offer, but the seller loved my clients!  She wanted to make sure her home of 31 years was going to be appreciated by the right buyers! 

9:11am • #32
278,556 Points 15 Featured Posts

I started demanding that years ago because one seller ended up negotiating a price that was lower than what we could have gotten. In fact the other Reator said they would have paid more. Also, a little off topic is make sure a renter is not there either. That is also a nightmare if they don't want to move, or they don't like the landlord.

9:12am • #33
548,474 Points 7 Featured Posts Called Shot Master

Annie:

Excellent post.  Not only is it uncomfortable for the potential buyer, but it is uncomfortable for the agent to talk to the buyer...We sold my mother-in-law's house, and she would follow me around as I showed the house and would add to the conversation.  Finally, we had to put our foot down and shoo her out.  She meant well, but it was crazy showing the house when she was around.

9:16am • #34
283,606 Points 5 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Annie,  I so agree.  My WORST client was my uncle who hung out and literally drove away buyers.  All of your points are excellent and so TRUE!  Great post.  All the best, Michelle

9:24am • #35
115,902 Points 1 Featured Post Localism Sponsor Outside Blog

In a word, sellers should understand that there is only one real reason that a seller should not be in the house during a showing.  "It hinders the sale and it does not help the sale!"

A seller needs to be cooperative if he or she expect to have the best chance of selling the house and selling for the best price.  I've had sellers in the house during open houses but asked the seller not to identify themselves as the owner.  That's been some fun!

9:32am • #36
2 Featured Posts Outside Blog

Excellent post!!!   ATTENTION SELLERS...There is absolutely NO reason for you to be present during a showing.  Nothing good can become of it.  In fact, it is rarely beneficial for the listing agent to be present except in circumstances where the property has very subtle or unusual characteristics or when the buyer's agent is not familiar with the property. 

9:40am • #37
126,176 Points

I think you identified one of the biggest deal killers I have seen. The sellers need to be out of the house if you want a chance to sell it

Have a great day

Tony

 

9:50am • #38
566,779 Points 21 Featured Posts Attended Rain Camp Called Shot Master

It is surprising to me that this even needs to be addressed.  Sometimes sellers can be their own worst enemy!

10:19am • #39
197,862 Points 5 Featured Posts

Good post!  These are some excellent points and all very true!  Seller's do not realize how much they jeopardize their position when they hang around.

10:22am • #40
289,116 Points 3 Featured Posts

It is not your home any more anyway. It is a new owner's home.

10:25am • #41
1 Featured Post Outside Blog

I agree, nothing good comes from a seller being in the home.  Awkward to say the least.

10:53am • #42

Great points.  I have a home now that the owner thinks only he can show it at it's best.  I try to schedule all appointments for his home during 9-5 monday thru frida. 

11:28am • #43

Wow!  Great post!  Thanks so much.  I get quite frusterated when sellers do this.  Point #1 is very very good.  I'm going to print this for my office.

11:35am • #44
242,971 Points 17 Featured Posts

Very good advice, particularly for a suburban home. I've had a few showings of rural properties recently where I was glad I could have access to the seller for the extra knowledge he/she had about wells, septic, property corners, etc. They were polite enough to stay out of the house, but kind enough to be in the neighborhood if we needed them.

12:03pm • #45
118,333 Points 2 Featured Posts Outside Blog

Amen to that!  Sellers need to be disconnecting from their home emotionally so staying there to watch a potential buyer walk through and hear what they have to say only strengthens the emotional tie.  Not a good idea!  They need to be off doing something enjoyable when their home is being held open...not babysitting the house!

12:07pm • #46
1,063,234 Points 156 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Annie, all of your points are so valid, and the buyer needs peace and quiet to look at a home.

1:58pm • #47
100,013 Points 1 Featured Post Outside Blog

Amen and amen!  One of my co-workers spent the first half hour with the master suite unavailable because the seller was taking a shower!!!!!! (and that's when all the prospects came) By now, this should be Real Estate 101 with most sellers, but NOT!!  We have to keep educating.

kp

2:37pm • #48
226,285 Points 10 Featured Posts Outside Blog Hit Router

Annie - Shout it from the rooftops...  I agree with you 110%  Sellers MUST LEAVE during showings!

3:08pm • #49
128,299 Points 1 Featured Post

Annie, YES YES YES YES YES! It is SO hard for a buyer to imagine THEIR family in a house if YOUR family (even just ONE of you) is THERE!!!!!!!!!!!!! If you really want to sell your house, then THEY need to feel it could be THEIR home!!!!!! GREAT POST!

3:41pm • #50
145,486 Points 10 Featured Posts Attended Rain Camp

Annie

I HATE it when Sellers are home for showings.........the tension in the room is palpable. Buyers feel very self-conscious and rushed. I HATE it when they think they are the agent and start talking about all the good points of the house and sharing all kinds of nonsense about their dog and grandkids. They need to leave!!

8:08pm • #51
530,937 Points 4 Featured Posts Outside Blog

Very well stated Annie. Another reson for the seller to leave.... Buyers and Buyers agents will ask questions you may not really want to answer that can or will cost you money.

10:13pm • #52
1,007,005 Points 36 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

This is something I usually discuss with sellers.  The buyers' discomfort is primary, and sometimes the sellers say something that harms their ability to get the best price for their property.

11:42pm • #53
JAN
11
2010

Annie,

If your posts are this wonderful before RainCamp, I can't even imagine what you'll do after tomorrow. Look forward to meeting you in the "platinum" seating...

2:54pm • #54
2 Featured Posts Outside Blog Attended Rain Camp

Hi Everyone

Thanks for all the positive reinforcement as i am new to blogging and Active Rain.  Loved all the comments and was flattered many of you are printing out my post and using it!  Wow thanks.

I really enjoyed the buyer broker comments...i work in a corner of the world where buyer agency hasn't really caught on (that could be a series of blog posts unto itself).  However, my firm requires we ask agents before each showing if they are a buyer agent.  If the answer is YES(1 out of every 30 showings), then the listing agent or another agent in the firm must be present to represent the seller as his/her fiduciary whether the owners are home or not.

I do understand that when a buyer is really interested in a home, it can be beneficial for buyers and sellers to meet to propel a transaction into motion.  I do think that the seller needs their agent present for those meetings and sellers can defer questions to the agent if they are not comfortable...like my favorites "Do you have other offers on the house?" and "Why are you selling?"

I wrote this as part 1 of series I want to do for sellers.  You Active Rainers have convinced me to keep going..so thanks! 

Irene - save me a seat in the platinum zone!  I am planning to be a hard charger to get my kiddles on the bus and into the city in time for the start. Looking forward to meeting a 100,000 point rainiac!  Also hoping to meet some other rainiacs there too!

 

 

 

6:41pm • #55
FEB
04
2011
577,680 Points 15 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

This proves that great minds think alike. And what's so cool about this is that we both posted this within days of each other, and I had missed this on the feature page.

I love how you highlighted all of the major points as to why a seller should be absent! Great job!.

11:43pm • #56

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Annie Holdreith

Manhasset, NY

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Daniel Gale Sotheby's International/Manhasset, New York

Address: 364 Plandome Road, Manhasset, NY , 11030

Office Phone: TRYMYCELL

Cell Phone: (516) 509-4082

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