Rule Number One

 

 

Motivational Power Quote

 

Rule Number One

 

"Rule number one:

the customer is always right.

Rule number two:

if the customer is wrong,

see rule number on!"

Steve Leonard

  

As I see it. . . . . . . .

Rule number one  

We don't win arguments with a customer, the only thing an argument does is widen the gap of resolution.  It may make us feel good engaging in an argument with a customer, but in the long rune we come out the loser.   

Once a customer becomes agitated it's very difficult to create a satisfied customer experience. We may resolve the issue but the customer is never truly happy and the likely hood of referrals or future business become non existent.    

The best resolution to customer issues is to understand their needs and look for solutions. Be non conformational and be seen as a facilitator not a combatant.       

®2009, Lou Ludwig, Sales and Management Consultant Executive Coach, Speaker, Trainer and Author