On Nov 9th I posted a note on this short sale, saying "This is too easy" after getting approval from the first lender, Select Portfolio Services only 15 days after submission. Well, it turns out, that WAS too easy. They said the approval was good through Nov 30th. But that date came and went without any progress on the part of the second lender, Bank of America. Despite repeated phone calls to the assigned negotiator, none of which were ever returned, and repeated emails stressing that deadline, only once did I get an email response and that was to ask for documents that had been sent in weeks earlier.
On Dec 7th, I phoned Customer Service, who gave me the name and email address of the negotiator's supervisor, so I sent an email to her asking for assistance. Again, no response. Today I called again and was told by the Customer Service rep that he is emailing both the negotiator as well as the negotiator's supervisor, along with his own supervisor. This is a "2nd level" escalation, which he tells me is supposed to result in a response within 48 hours. We'll see...
You can read the entire story on my blog. Peter Nielsen, Peter@MarinRealtyExperts.com.
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