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Shaun,
I agree that many are selling the loan to the wrong client. People typically get too caught up in "the rate" or "the payment" without really looking at the details. I am sure many will come back and blame the LO for not disclosing the truth. Fact is over 1/3 of consumers are clueless about the type of mortgage they currenlty have. I explain the programs in detail to my clients but many don't remember the details. The biggest thing we are seeing now is customers being surprised by the large pre-pay penalties. I don't know how much it is the fault of Loan Officers not explaining the details, the attorneys not covering the facts at closing or the consumer not remembering the facts. They wanted that lower rate and the LO used pre-pay penalties as the bait.
Is there a model where the Option Arm makes sense? Absolutely! In our seasonal vacation market, it is a great tool to manage cash flow. Is it the best product for most first time home buyers - absolutely not.