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Agent Office Compatibility - Version 10.0

I have had people ask me what 'Vista' is, so I'll start out by saying it is the Windows Operating System (OS) which succeeds Windows XP.

AgentOffice has just released Version 10.0.

99.9% of the difference between Version 9.x and Version 10.0 is Vista compatibility. The other .1% is aesthetics. By the latter I mean the icons on the top of the screen are a different color and slightly different design. I wouldn't call them better, just a different look. You also have the option of choosing the background color, and/or placing an image in the background, like you can on your Windows desktop. That's it.

If you have Version 9.x, you are entitled to a free download of the "Upgrade" or "Version 10.0." If you have a version prior to 9.x, you must purchase the upgrade for $169, to have Vista compatibility. That price is a sale price, down from $229, and was supposed to end at the end of June, but has been extended through July.

The download is actually the entire program, as is all their upgrades. It is a 210MB file, which is quite large by anyone's standards. That said, with the slowest FIOS, it took me about 5 minutes to download it. With Cable or DSL, it would take a few minutes more.

There is not really any significant reason to download the upgrade, unless you have, or plan on getting, a Vista OS computer. To download V10, you need to already have Version 9.x. If you go to the following link, you can download it from there. http://realestate.fnf.com/Products/AgentOfficeDownload.aspx You will also need to call call FNF at 800.996.6546 to get an install code. The order in which you do it does not really matter, but you will need the install code to complete the installation of the upgrade. If you would like a CD, which contains the same thing, you can order it for $29.95 plus S & H.

To buy Agent Office, Top Producer, Active Agent for Outlook, REST, and others, just visit my site or call.

Posted by Gary David Hall, Real Estate CRM Broker,e-PRO,RECS on 07/05/2007 03:38 PM

Comments (7)

agent office, agentoffice, top producer, contact management, crm, customer relationship management

Post is included in group: Technology - Contact Management / CRM for Real Estate Agents

7 Comments on Agent Office Compatibility - Version 10.0

APR

2008

I bought your agent office and saved some crucial data from it on to a usb that broke 2 days laters.Now i cant figure out to to finish the set up of agent office at the office.I need help?

I bought your agent office and saved some crucial data from it on to a usb that broke 2 days laters.Now i cant figure out to to finish the set up of agent office at the office.I need help?email me back at melendez0723@yahoo.com

JAN

I have been using Agent Office for some time and have recently found a very frustrating issue. I can not export any contacts to .csv or .txt. It says its exported, looks like it exported but the file is never there and I have windows explorer search for it on the whole C: drive even though I designated a specific folder and it can't find it. In fact when I try to export again using the same file name it says that file already exists (which is news to windows explorer search) and it wants to know if it should over write the existing file (the one that's not anywhere to be found through windows search). I click "yes" and again it "creates" a file that doesn't exist. I have tried different names I have my windows set to view hidden files. I have tried to export several contact groups, all contacts, etc. NOTHING. Agent Office wants me to buy a 1 year contract for $295.00 to help me with this .... that's crazy. Can anyone help me?

jeff@thehierathgroup.com

Jeff - Very odd one you have there for sure.

You've done everything I would have suggested except one. I would not necessarily expect it to fix it, but it can't hurt.

Go to the following link on my site and run maintenance, and repair if necessary.

http://garydavidhall.com/AgentOffice/aoutilities.htm

If you did all that with no joy - try the user group on Yahoo at

http://finance.groups.yahoo.com/group/onlineagentusers/

FEB

Man this software has been bought by emphasys software. I used to be a happy Agent Office customer, but the support from the new company is non-existent. I can't even get a call back.

Gary - You used to have the install code for the demo on your site. I couldn't find it and can't get support to reinstall from the new owners. Can you help?

I strongly recommend that people think twice about buying this softwrare, if support is any consideration.

Joe

joecline@gmail.com

I received an e-mail from Emphasys Software that may explain about the support, or lack thereof for Agent Office. While there are potentially some additional options becoming available, following is currently how support is being handled.

Annual tech-support currently costs $295/yr. With initial purchase of the software, or purchase of the upgrade, you get 30 days of "on boarding" support. That is to help you get set up. Their policy for Tech-Support is to help you when something in the software is "broken". In other words, that is when something that is supposed to happen, does not, or when something that is not supposed to happen, does.

They are not what I define in my Matrix as a "Help Desk". A "Help Desk" will walk you through "how to" do something, such as how to do a mail merge. If you call for tech-support, the voice mail instructs you that if you do not currently have active tech support status (you've paid for it) then you are directed to a sales line where you may purchase it. If you do not have support, and are leaving messages on the support line, they will not be returned. The volume of those calls alone would prevent paying customers from getting their calls returned in a timely manner. I'm not making excuses for them here, but personally I'm giving them time to see how it all shakes out.

For a more detailed explanation of the "Tech-Support" versus "Help-Desk" philosophies, I've included that "Glossary Term" from my upcoming CRM Matrix.

Tech Support vs. Help Desk - Different vendors have different ideas of what Tech-Support means. What I call Tech-Support in this field is "If it's broke, we'll help you fix it". In other words, if their software is not working; it's not doing something it's supposed to do; or it is doing something it's not supposed to do, they will help you fix it. A different kind of support would be if you call and ask how to do a mail merge, Tech-Support will USUALLY refer you to a user's manual or training videos. What I call Help-Desk in this field is a policy whereby they will help you fix problems, but will also walk you through how to do something, as a normal part of their service.

Why the two different policies? Revenue streams. Tech-support/Help-desk is one of, if not the biggest expense software vendors have. Web based products have an ongoing stream of income. They get paid thousands of dollars by thousands of people every month. That's many thousands of dollars every month, whether they get any new customers/users or not. That pays for a larger support staff. Desktop solutions on the other hand are paid only once, up front, when you purchase the product. They will then provide you with Tech-Support and/or Help-Desk support for anywhere from 30 days to 1 year. After that you must pay for it. What percentage of people pay for it after the 30 days or one year? Very few. this makes for a smaller support staff, longer response times, and a narrower scope of what they will help with. Were they to attempt to provide significantly more, they would simply end up going out of business. This is the primary reason for the two different policies. It makes sense, and if you're objective about it, it's also quite fair.

The questions then become; if the product is reliable, and they have a good training tutorial library available, how much do you need in the way of support after the initial setup? Do they have a "per incident" fee for support? Might that be sufficient for relatively rare future needs?

MAR

I am trying to set up Agent office for my boss - he wants to be able to email out of agent office - I set up outlook for him (he uses AOL) so there are special settings - and the outlook is working fine, but the agent office still does not.....what am I missing? Please help if you can? thanks, Mikele.

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