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What IS the value of an Open House...

By
Real Estate Agent with Century 21 Results Realty GA RE Lic # 282060

I'm not really a fan of Open Houses.  In fact, a year ago I would have told you that they were completely pointless in the current market, at least in this area.  Even with advertising, they weren't drawing many potential buyers at all.  Maybe a few neighbors and a few dreamers, but that was it... 

As Lee pointed out in his post, It's Time For Realtors to Stand Firm on Not Doing Open Houses, the vast majority of buyers are starting their search on the internet. 

I do understand that open houses were more successful before personal computers and the internet but now, approximately 90 percent of buyers begin their home search on the internet. Thirty six percent will find their home on the internet, another thirty six percent will find their home through the help of a realtor, twelve percent from a yard sign and six percent from a friend, neighbor or a relative. That covers ninety percent. Another five percent, will purchase new construction from a home builder or the builder's agent.

But I have a question...

What does that have to do with Open Houses?  Almost 100 percent of the people that come to my Open Houses found out about the Open House on the internet.  Sure, there are some drive-bys, and a few nosy neighbors... but Craigslist and a few other local sources can draw some traffic. 

What do you think those buyers that are finding houses on the internet are doing next?

Some of them are calling the agent they know from church... many of the rest are actually getting in the car and going to drive by houses.  And, if they find out that there is an Open House happening or coming up... if they like the house, the come in. 

There isn't pressure or perceived pressure for many of these buyers in an Open House atmosphere.  They can see the house and not really have to "hire" an agent and get committed.  They might get a Buyer's Agent AFTER seeing a house they actually like... or they might not.  But, they aren't hiring an agent first. 

I find I have to train some of my buyers NOT to go to Open Houses if they can't help it, because some Listing Agents think that if they passed within 100 feet of someone, they own them (I don't share that opinion, holding an Open House doesn't create a relationship with people that step in the yard).  And if they go they are instructed to tell the person holding the Open House that they are working with an agent. Usually, we see the houses before they ever come Open... IF they ever come Open... 

But the simple point is...

Technology HAS changed, but people haven't changed completely.  They like to SEE the houses, even after seeing 100+ pictures (yes, I have listings with 100+ pictures and multiple videos).  They like to walk around in them.  Sometimes they don't have a Buyer's Agent yet.  Sometimes they don't want to work with the Listing Agent, sometimes they do.  Sometimes they want to look and not bother their Buyer's Agent... even if their BA tells them over and over that it isn't a bother. 

And a little note for the Sellers...

Don't feel too ripped off if your Listing Agent isn't an Open House fan.  The chances of a particular home selling because of an Open House are about 2%.  Lee's post was SPOT ON in that regard.  The main reason Real Estate Agents hold Open Houses is to find more buyers...  Then we find homes that actually work for their needs. 

Bottom Line

Selling a home at an Open House is a lightning strike.  Finding someone that might be interested in buying a home is a bit more probable.  Of course, depending on the market traditions and weather and a score of other variables, they can be an absolute waste of time...

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Unless otherwise noted, all content of this blog is the property of Lane Bailey, ©2012 Lane Bailey. 

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Roy Giordano - Top Real Estate Expert
RE/MAX Central, Marlboro, Manalapan, Freehold, Old Bridge NJ - Marlboro, NJ
Top Agent Marlboro NJ, Marlboro/Manalapan Homes

Hi Lane, you've made some very good points in your blog. Having said that, I feel there is still a need for open houses. As you pointed out - there may only be a 2% chance that the home will sell at the Open House, I feel I owe that 2% chance to my sellers. Afterall, what am I going to offer them 98% service?

Happy holidays,

Roy

www.roygiordano.com

Dec 27, 2009 02:05 PM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Lane,

I always say it is better to spend a few hours at an Open House than laying around all weekend watching sports and eating Cheez Doodles and drinking Yoo-Hoo and moaning that business is down.....

Dec 27, 2009 02:07 PM
Rosalinda Morgan
Brookville, NY
"The Rose Lady"

Lane - We do open houses to please the sellers who want them.  It is also a good venue to get more buyers, maybe even a lead for a listing.  I bring lots of reading materials to keep me busy while waiting for buyers to come by. 

Dec 27, 2009 02:16 PM
Jim Hale
ACTIONAGENTS.NET - Eugene, OR
Eugene Oregon's Best Home Search Website

Open houses are great:

If not overused on a particular listing

If the location is accessible

If the home is ready

If the promotion is not just in the newspaper

If the agent is prepared on the house, on what to say, on what to do'

If seller valuables are secured

If the home is well-priced

If you are prepared with things to do if traffic is low.

 

Dec 27, 2009 09:07 PM
Tom Boos
Sine & Monaghan Realtors, Real Living - Grosse Pointe Farms, MI
Providing the very best of service to Sellers and

Every year, one or two of my listings will sell as a result of an Open House.  These homes would probably have sold regardless, but I still get the opportunity to meet people, many of whom will become new clients.  For me, it's a worthwhile expenditure of time.

Dec 28, 2009 12:30 AM
Gary Andrews
Philadelphia, PA

Lane,

One of the many facets of hosting open houses stems from traditional approaches to hosting them...much of which relates to the attitute towards them and amount of effort placed on hosting them. Just as in every other aspect of promoting yourself and your listings, an agent should approach hosting an open house as an event that will help them succeed in their business.

This means placing your best image forward in the eyes of everyone involved...your colleagues, your sellers, and your open house guests. One never knows who and where your business is going to come from.

Creating a successful image means staging the sellers home BEFORE you take pictures to post to the internet. It's providing a rnage of information for buyer who may not be interested in YOUR home but others in the same privce range. It may be informing guests of other open houses in the area to visit and providing directions to get there. And finally, it's how you present yourself to those taking the time to visit your open house, whether it's a nosy neighbor or someone already working with another agent.

As in any business, it's the face-to-face contact and the perceptions you create that will make all the difference in the world! If you expect to sell the house on the sopt during your open house, your expactations may be unrealistic. If you expect to create raving fans by creating a warm welcome, an assortment of listing information, and a professional attitude throughout the event, then you will most definitely suceed in the long run.

We wish you the best in creating raving fans and increasing your business as a result.

Dec 28, 2009 03:15 AM
Sandra Ormerod
Sotheby's International Realty - Sonoma, CA

Lane,

Great point that technology is just the tool that makes it easier for people to figure out WHICH homes they want to look at.   As soon as I question the value,  a buyer walks into one of my open houses.   Yes, they already had an agent.   Yes, they found the house on the internet.  And Yes, the open house made it easier for them to see the house and get to an offer.   No guarantees -- but was worth the couple of hours.

 

Dec 29, 2009 12:18 PM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

Thanks for the comments...  Open Houses can be hit or miss... but I prefer hit...  ;^ )

Dec 30, 2009 07:48 AM