The other day I heard that realtors are crooks. I know that in every profession there are dishonest people, however, in every profession, there are many wonderful professionals. I try and explain to each and every client which things in the transaction are in my control and which things are not. I don't have any control over the mortgage company or the underwriters or the appraisers. I can try and help make the transaction go more smoothly by getting all the information needed that I can provide and by keeping calm and keeping the lines of communication open.
Honesty and Communication are the biggest key to keeping everyone calm and on the same page during a frustrating transaction. With mortgage companies - underwriters being more careful and conservative, we all need to work together to keep deals moving in the right direction. It is important to let my clients know that I don't have all the answers but I will get them. I am knowledgeable, honest and hardworking.
The most important idea I can transmit to my clients is that I am here to help them get the best deal they can get on their home whether buying or selling. I am here to HELP THEM!