We have a standing joke in our office...we have a bright yellow bike helmet, and if you do something really moronic (I mean, it appears to everyone that perhaps you forgot to bring your brain to work), you have to work in the helmet for the rest of the day. I'm proud to say, it has been a very long time since I have had to pull out the helmet for anyone on my staff. Although, a few have come close at times...you know who you are and you know what you did.
There are some Realtors that we work with that I wish I could share the helmet with, though!
Realtor #1 (this week): Finally accepted an offer on one of his listings. He then proceeded to call each person on our team, whether they handle this part of the transaction or not, and left them all messages to make sure to make arrangements for the buyer's earnest money to be delivered to title.
OK, why does this get the helmet award? Well, he left everyone messages but never told them the property address. So, no one knew which property he was referring to. Shall I go on? Well, since he is representing the seller, we would not make arrangements with THE OTHER AGENT'S BUYER to deliver the earnest money to escrow. Now, this agent has been a Realtor for almost 20 years. He closes over 50 transactions a year and we process the transaction on each and every one of them. We have never overlooked an earnest money deposit on a transaction. I set the systems and the checklist in place with him years ago and we follow it every time. Obviously, he should put the helmet on and take a seat. We'll handle the heavy lifting.
Realtor #2 (this week): We just closed a transaction where the Agent that we were processing for represented the buyer in a probate sale. The purchase agreement stipulated a specific close of escrow date. As that date drew near, our lender did a great job of getting loan documents in to title and we started to jump into action to schedule the buyer to sign off. When we called the listing agent to find out when the seller would be signing, he sounded like he had just woken up from a nap. He then told us that he didn't notice the closing date on the contract and it was going to be another 30 days before they had the certificate from the probate attorney!!!
Realtor #3(OK, this is still Realtor #2, but he needs a double helmet):
We recover from the whole "seller needs 30 more days to close" incident and get the buyer's rate lock extended. Now, we tell the listing agent to let us know when they are ready and we'll have the lender re-draw docs. He calls us 2 days later and tells us that the seller is signing off that day, we should have been ready to close and WE are causing the delay! Are you kidding me??????
For the most part, our Realtors are fantastic. They are leaders in their field that are making the most of technology and the resources our team has to offer. Look, nobody is perfect and without error. We all know that. Some days I just wonder, is everyone's head really in the game?
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