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Buyers' Agents: Does higher commission or agent bonus affect your approach?

By
Real Estate Broker/Owner with Realty Arts NC Broker License #235526

Some of the inducements to agents to take buyers to homes and subdivisions have increased to the point of embarrassment.

Today, I got an email flyer that told me to "Double my Commission" by selling the subject resale home.

And another one spouting, "GET HERE FAST" to collect a 6% commission, although this one came from Charlotte, not Cary or Raleigh.

6% commission snip

 

 

 

 

 

 

 

 

 

 

 

 

 Last winter it was an 8% commission offer from a builder.

$1000--$3000 agent bonuses are common today.

As an agent, what is your price tag on your integrity and your fiduciary duty?  How much inducement would you require to drag your client to a home that suited your pocketbook better than their housing needs?

Can bonuses and commission increases divert your focus?

In North Carolina, upon engagement as a Buyers' Agent, we establish an expected compensation, a "baseline."  It is in writing, in the Buyer Agency agreement.  We must inform the buyer if a property we show is offering a higher commission than the baseline.  We must inform them if there is a cash bonus, or an increasing reward, such as higher commission or cruise points for multiple sales.

Love that rule!  I think it provides transparency to the client.  If they determine that we are showing homes that don't fit the profile they requested, but they also note that many or most of them offer inducements, they are right to start asking hard questions.

Just another solid reason for the buyer to insist on a written agency agreement in North Carolina.

Posted by

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Scan the QR Code with your Smartphone to Email MeQR CodeMike Jaquish, REALTOR®

919-880-2769 www.RealtyArts.com

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Independent Broker/Owner, Realty Arts

130 Towerview Court,

Cary, NC

Comments(17)

Nevin Williams
Fairway Independent Mortgage Corporation - Cary, NC
Senior Mortgage Advisor

Mike - That ad send the message to me that someone is desperate and I wouldn't be surprised if they declared Bankruptcy in a few months.  No way I would buy a home in a subdivision that could halt construction of the area (like sidewalks, park, other homes etc..)  That is a big red flag to me and the written agency agreement does lead to transparency.  Too bad so many clients don't understand or value these protective measures provided to them.

Jan 05, 2010 12:30 PM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Nevin,

I don't really see desperation.  I think the builder knows they will garner some attention.

I sure don't wish bankruptcy on anyone.  We've had enough!

But, I surely agree with you that most consumers do not understand the protections and benefits in the agency agreements.

Jan 05, 2010 12:44 PM
Dr. Stacey-Ann Baugh
Century 21 New Millennium - Upper Marlboro, MD
A doctor who makes house calls.

I can honestly say that I do not even look at commission.  I just took my client to a builder offering 2% (ouch!).  If this is the house the client wants then we proceed with the offer, period!

Jan 05, 2010 01:41 PM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Stacey-Ann,

With a NCAR Exclusive Right to Represent Buyer agreement in place, we MUST look at commission to be able to disclose to the client if there is a bonus or additional inducement to show, or if there is a shortfall from the established "baseline" compensation that they will have to make up out of pocket.

Transparency and "timely disclosure" make it imperative to look at commissions.

Jan 05, 2010 01:44 PM
Joel Prince
The Principle Group, Inc - Hixson, TN
Hixson/Soddy Real Estate Broker

I don't mind the extra money.  But when I see higher commissions, I usually see extra headaches.

I mean why offer extra money unless the home had some issues preventing a timely sale?

(Although I have seen the rare seller with a well priced home who just wanted to get a sale at warp speed.  But this is more the exception rather than the rule.)

Jan 05, 2010 03:03 PM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Joel,

Heck, no one minds the extra money.  And I see it as a sales and marketing ploy more than an attempt to shove off a compromised property.

Jan 05, 2010 10:37 PM
SarahGray Lamm
Allen Tate Realtors Chapel Hill, NC 919-819-8199 - Chapel Hill, NC
Realtor - 100K Hours of NC Real Estate Experience

Not surprisingly I look at this pretty much the same way you do. "Extras" to me are simply "bonuses" to pass on to my client.  Not too long ago sellers were offering stuff like flat panel tvs to the agent who would sell the home. Now what in the world would I say to a client to justify putting it in MY home and not theirs?

I remember going to the CE class where the new disclosure rule was discussed and quietly noting the reactions from others. It was eye opening...

Jan 05, 2010 11:41 PM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

SarahGray,

CE was definitely "eye opening."  The reactions justified the rule change, IMO.

Jan 05, 2010 11:59 PM
Linda Jandura
Raleigh Cary Realty - Apex, NC
Realtor, North Carolina Buyer & Seller Specialist

I also rarely look at the commission as my buyers pick out homes that THEY want to see.  With the new disclosure I do explain it to them, but most rarely even care.  They know that I'll never steer them  to a house just because of the extra commission.

 

Jan 07, 2010 12:22 PM
Vito Boscaino
Parker Realty Associates - Dublin, OH

Think about this - If we are doing our jobs properly to begin with our Buyers are being presented with ALL the homes that meet their requirements.  Then it is up to them to start to cull down the list and end up with a short-list of properties that they are specifically attracted to.  If someone comes out of left field with a "larger-than-life" commission offering for a property that wasn't even on the clients radar screen to begin with, and then we try to get them interested simply because of the commission opportunity, aren't we by default implying that we were not doing a good job in identifiying properties on behalf of that client in the first place?  I find that these incentives do little to help move product.  I think it makes a marketing person somewhere feel better that they are being "proactive" but my guess is if they truly measured results they would find that these programs do little to stimulate sales.

Vito Boscaino

North High Realty, LLC

Dublin, Ohio

http://www.ServingColumbus.com

Mar 19, 2010 01:26 AM
Jason Guetzkow
Palisades Title Company - Washington, DC

You usually see these offers because of a soft market. It does not necessarily mean that there is anything wrong with the home. If you are going to show one of those homes to your clients, then you had best show them a bunch of similarly situated homes that do not have incentives attached to avoid the appearance that you do not have your client's best needs at heart. Also, transparency is the best approach whether it is the rule in your jurisdiction or not.

Mar 19, 2010 02:07 AM
Jenna Dixon
Momentum Real Estate Group LLC - Marietta, GA
55 & Over | New Constructions | Horse Farms

I do not consider commissions when selecting properties for my buyers.  They need what they need in a home, and whatever commission is being offered is sufficient for me.

Mar 19, 2010 03:17 AM
Sedruola Maruska
Exit First Choice Professional Realty - Worcester, MA

I don't find that inducements motivate me. I always think of what my buyer has told me they need and if a property happens to have an inducement, then that's fine. However, I do not show homes that are not relevant simply because I can make extra cash if I happen to sell it. I don't think I'm doing my job if I do that.

Mar 19, 2010 03:22 AM
Janna Scharf
Keller Williams Realty Coeur d'Alene - Coeur d'Alene, ID
Coeur d'Alene Idaho Real Estate Expert

Offering incentives to buyers (hawaiian vacation, 6 mos. no payments, etc.) or buyers agents (bonus, increased commission, trips, etc.) has never worked for my sellers who have been convinced that is all it would take to move their home.  And I have never taken a buyer to a property because of an offered incentive unless it was already on their list.  There are much better ways of getting a home sold, starting with pricing it correctly and good staging.

Mar 19, 2010 04:14 AM
Jason Burkholder
Weichert, Realtors - Welcome Home - Lancaster, PA
Associate Broker, Realtor, e-Pro, CMS

Great rule in NC, buyers need to know that an agent is working for them, not a bigger paycheck!

Mar 19, 2010 06:43 AM
Ty Lacroix
Envelope Real Estate Brokerage Inc - London, ON

Here in Ontario we have disclosures that show what the representative for the purchaser's commission or fee is.

Ty

Mar 19, 2010 07:45 AM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

There were two points to the post:

1.  Do huge commissions and bonuses matter to buyers' agents?  It is an ethics question, not a specific commission question.

2.  In North Carolina, we must disclose a commission that is higher than the baseline expected earnings established in the Buyers' Agency Agreement, "in a timely manner," i.e., before the buyer considers writing an offer.  As far as I am concerned, de facto, we MUST look at commission to comply.  I support that rule completely, for reasons of transparency.

I am quite uncomfortable that for some this turned into a terribly inadvisable commission discussion, with terms like "going rate," and mention of specific numbers.  I am removing some comments, as I can not support such conversation.  And I am locking the post from further comment.  I am comfortable that the North Carolina Real Estate Commission and NC Association of REALTORS® would agree that such conversation is contrary to their guidelines.

From the NCAR model Office Policy Manual:  "Do not be drawn into a discussion about company fees as "the standard rate," "the Board rate," "the typical rate" or the like." 

Sorry for any misunderstanding, inconvenience, or loss of the AR Righteous 25 Pointeroos for commenting.

And a link to a Blast From The Past.

Mar 19, 2010 09:56 AM