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It's Time For Realtors to Stand Firm on Not Doing Open Houses

Reblogger Brian Schulman
Real Estate Agent with Coldwell Banker Residential Brokerage, Lancaster PA RS134746A

The following article makes a a good case for both the ineffectiveness and the security risks of holding open houses.  There are far more effective ways to market a home to a wider audience.

Original content by Lee Morof

Every year I order the results of the National Association of Realtors (NAR) Survey of Home Buyers and Sellers. I am particularly interested in How the Buyer Found His or Her Home in the last year because that determines where my marketing efforts will go to sell the homes that I list. Because the numbers pertaining to open houses are so dismal, it is no longer a category in the survey results. I do understand that open houses were more successful before personal computers and the internet but now, approximately 90 percent of buyers begin their home search on the internet. Thirty six percent will find their home on the internet, another thirty six percent will find their home through the help of a realtor, twelve percent from a yard sign and six percent from a friend, neighbor or a relative. That covers ninety percent. Another five percent, will purchase new construction from a home builder or the builder's agent.

So why do some realtors continue to do open houses? I find that generally two types of realtors continue to do open houses despite the numbers. The first category is the realtor who has not adapted to the internet. He or she refuses to accept that it is here to stay and plans to retire in the next few years, so why bother? The other category is the new and inexperienced realtor. Both categories of  realtors have just a few listings and hope to acquire some buyers from the open houses. The reality is that qualified buyers who are looking for a home such as the one listed by the realtor will find it from the top sources listed above and either call the listing agent or have his or her own realtor schedule a showing.

Open houses are also a HUGE security risk for the sellers and the realtor. We all have been notified by our Boards of murders, robberies, rapes, etc. that have occurred at open houses. Let's face it. A realtor has no control over who is coming through the door at an open house. By doing so, you are leaving the door wide open to those who have motives other than buying a house. Besides those who intend to do harm to a realtor, you invite nosy neighbors, people looking for free food or a bathroom, and burglars to see what the seller has inside the home for him to take when no one is home.

At every list appointment that I have, I advise the seller prospects about the facts of open houses. Almost all of them, after being given the facts,, respond with "That's great. We were worried that you would want to do open houses and we are not comfortable with idea." Since I have been doing this in listing appointments, I have never had a seller insist that I do open houses. If I do, I will pass on the listing. A seller who refuses to accept the facts, will probably be difficult when it comes to the many other things that come with selling a home such as pricing, taking care of the home, etc.

I sell approximately 85% of the homes that I list. I am not a "mega" lister. I am interested in the quality of the seller and his or her home they want to sell and its price. When other realtors are doing open houses, I am doing things that are much safer and productive like showing homes to buyers who contact me through the internet or yard signs or just having some me time.

Lee Morof
RE/MAX Showcase Homes
Birmingham, Michigan
www.NorthWoodwardHomes.com
info@NorthWoodwardHomes.com
Call:  248-514-2640

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Brian Schulman offers expert real estate representation for buyers and sellers of homes in Lancaster County, PA.  To learn more, visit http://www.FindLancasterHomes.com/

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Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

it depends on what you are marketing.....our new construction has open house events every sat. and sunday and we are selling them.....another deal coming in today!!!

Jan 11, 2010 11:33 PM
Barbara Jenness
Barbara B. Jenness, P.A. - St. Augustine, FL - Saint Augustine, FL
St. Augustine FL Real Estate

What do you think about REALTOR-only Open Houses?

Jan 11, 2010 11:34 PM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552

Barbara Todaro - I agree - new construction models are a different story.  I am addressing the situation with existing homes, whether occupied (risk for sellers) or vacant (risk for Realtors.)

Barbara Jenness - Realtor-only open houses reduce the security risk, but from what I've seen have not proven particularly effective in the last couple of years.

Jan 11, 2010 11:41 PM
Chip Jefferson
Gibbs Realty and Auction Company - Columbia, SC

I still use open houses not only for that house but to go over and meet the neighbors. They will need someone sometime.

Jan 11, 2010 11:41 PM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552

Laura, there's nothing wrong with meeting the neighbors - although the implication is that the  attendance is slow if you are able to do that during an open house.  And of course you have to lock up the house if you leave even for a short period.

Jan 11, 2010 11:47 PM
Alan Brown
Coldwell Banker Realty - Davenport, FL
34 Years of Real Estate Experience .

Depends on your market whether Open Houses are successful or not, and the kind of marketing you do to drive people to them. I have dome open hpuse where  I have had 20 people and those that I have had none.

Jan 11, 2010 11:53 PM
Marco A. Greco
CRONE REALTY LTD., Brokerage - Hamilton, ON

You make some interesting points. One option for new agents, who want to pick up new clients, is to hold open houses at vacant properties, which could eliminate most of the risks you mentioned, and just increases the chances of it being sold. It does happen, once in a blue moon!

Jan 11, 2010 11:53 PM
Dean Bergstrom
Bergstrom Realty Inc., Brokerage - Stoney Creek, ON
Broker of Record

My feeling on this is there should be two open houses.

1. For agents so they can become familiar with the product.

2. For neighbors, so you can start a  relationship with people from the area who may eventually want to list their house, or they may have a friend/relative/co-worker who wants to move to the area.

The open house for the general public can be very dangerous as mentioned. You don't know who is walking through the door and what their intentions are. My solution for this type of open house would be to do it in a team, have one agent greeting people and engaging them, finding out their needs and wants while the other agent walks another client around. Only one client walking around at a time.

Jan 11, 2010 11:56 PM
Jo-Anne Smith
Oakville, ON

Brian,

It depends on your market area. With regards to the article above, I'm not a new agent nor am I unfamiliar with the internet...in fact I'm very internet savvy and have been in the business for 14 years. I, however, believe in the power of open houses as a source for new clients and the odd time I end up double-ending or selling the house I hold open. This past year I sold two homes as a result of doing open houses (and I didn't do all that many open houses to get those two sales).

It's also an excellent way to pick up new listings in the neighbourhood....

Jo

Jan 12, 2010 12:03 AM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552

Alan, I also have had open house where there were over 20 in attendance, and others when no one came despite heavy promotion.  The interesting thing is that there seems to be no correlation between the number in attendance and the resulting effectiveness.

Marco, the security risks at vacant homes are increased, not decreased for the Realtor.

Dean, the team concept is a good idea.  I have often done open houses with a mortgage person along.  It didn't increase the success rate, but it does increase the security, especially when there are multiple guests in the house.

Jo, I can't argue with success.  I'm sure the results do vary with area. 

 

Jan 12, 2010 12:13 AM
Trey Thurmond
BCR Realtors - College Station, TX
College Station , Texas Homes

Like Jo, I tgo hacve had godd success in the past with open houses. But still I worry .  There are pros and cons . We havean organized Parade of homes for new builder homes that also works pretty good.

Jan 12, 2010 11:53 AM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552

Trey, I probably should have made clearer that my opinions were aimed primarily toward resales, not new construction.

Jan 13, 2010 12:41 AM
Ray Saenz
Exit Realty Laredo - Laredo, TX
Homes for Sale in Laredo, TX - Texas, Realtor

Brian,
Thanks for letting us this kind of information that's good to show to some sellers when they think on open houses :)

Jan 13, 2010 06:19 PM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552

Hi Ray - I think sellers should hear both sides of the open house arguments before they assume that the risks, wear and tear of the open house will automatically sell their home.

Jan 14, 2010 12:16 AM
Jason Burkholder
Weichert, Realtors - Welcome Home - Lancaster, PA
Associate Broker, Realtor, e-Pro, CMS

Brian my friend, I could not disagree more.  While technology has changed things, the fact remains that 76% of all buyers will visit at least one open house.  Open Houses aren't the "be all, end all" but they are one tool in your toolbox that when used in conjunction with proper pricing, internet, etc come together to create a full service marketing plan. 

Everyone has a different opinion and you are right, sellers should hear both sides of the argument, but on the other hand, I feel agents do a disservice to sellers by telling them open houses don't work.  If you do them "right" the traffic numbers/success rate back it up.

We are in the same market area and open houses provide tremendous exposure for our clients (it sells their houses), generate lots of traffic, and as a plus, beyond the benefits it provides sellers, provides lots of opportunites for our agents to meet people.  They work and they can be done safely. 

 

Feb 11, 2010 02:30 AM
Eric Kodner
Madeline Island Realty - La Pointe, WI
CRS, Madeline Island Realty, LaPointe, WI 54850 -

Brian, I see agents holding open houses in order to placate the seller who wants to micro-manage the marketing of their home.  It's a mistake to quietly knuckle under in the face of that kind of pressure.

A seller doesn't desire an open house because he wants to help the listing agent "meet people" or "get to know the neighbors".  A seller hopes instead that the listing agent will actually find a buyer among all the rubberneckers and neighbors who stroll through that open house. 

What usually happens instead is that the agent picks up new clients at opens, or benefits from the "bounce" factor (people who don't like the house but who respond favorably to the agent saying "let me show you something else in the same area and price range that you will like").

Broker opens are a different matter.  They have value of course.  New construction is also a very different matter.

Feb 11, 2010 11:35 AM