I was watching the news last night. They said Sprint has sent out about 2000 letters to some of it's customers who they claim complain too much. Well, GEE what has happened to customer service in this country!? It says alot about customer service when a major company like Sprint would rather lose 2000 customers than just solve their complaints and that's not even counting the people who will avoid Sprint like the plague over this.
I happen to be a customer of theirs and it takes FOREVER to get anything resolved. Their customer service reps tend to be snotty and only half understand English. They tell you to go through the motions of doing this or that and then wait an hour and see if your phone starts working again and you do this for 2 days before they finally get your phone working again. Do you get any kind of apology or reimbursement for the lost days....nope.
Fellow agents, lets not forget what customer service is about like this company is doing. It's about the customer being SATTISFIED. If your customers aren't sattisfied maybe you should try a different method.
Cheri' Smith, ERA Whitaker Realty
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