They say education is the key to better understanding. Here is a typical scenario that all agents go through several times during their careers. Clearly a situation where sellers just do not know what they're actually doing.
Seller purchases a beautiful home in a location that is a very slow selling subdivision. Seller did not know of this because they didn't have a buyer's agent and bought it directly from the subdivision. Seller immediately sinks a lot of money into totally finishing the basement and then 9 months later decides they want to move (two mistakes made by seller already).
Agent is hired to sell the home. Sellers are made aware of the fact that the market is slower than normal and they are in a slow moving subdivision. Agent sells the home in the "winter" season in 62 days (this is good!). Seller accepts a contingent offer which is not that unusual in this price range - - seller made the decision, agent did not force them to take a contingency.
Contingency falls through 2 months later when buyer decides not to move forward since his home has not sold. Agent has worked many months on this and sold the home in a good time frame, especially due to the slow market. Sellers could continue with this agent and give him a chance to sell it a second time and end up with a paycheck for all his time spent working. Sellers decide it must be all the agents fault that the buyer (who has a different agent) couldn't get his house sold and backed out. Sellers decide that their agent must have forced them to take the contingency (the next offer may be contingent too, in higher price ranges) since things didn't work out right. So, they say fire this agent that did a good job for us and let's start out with another agent...duh??
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