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.Com Lenders

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Mortgage and Lending with George Souto NMLS #65149 FHA, CHFA, VA Mortgages NMLS #65149

I am sure that there are lots and lots of blogs out there about ".Com Lenders", so if no one reads this one it is OK, but I just wanted to share a recent experience I had with a Borrower. I got a call from one of the Realtors that I call on, and she wanted me to call one of her family members, because she was concerned about how they were going about getting pre-qualified for a loan. It seems that these young family members had decided to try to purchase a house and had not talked to her first about it. They had the right idea about getting pre-qualified and seeing what they could afford, but unfortunately they watch a little too much TV.

Like most young couples they still have a lot of lessons to learn in life. One of them is, talk to your elders before you make major decisions in your life, especially if those elders are in a related business to what you want to do. It seems that they had heard one of those ad's that tell you to call them because they will get you the 4 best quotes for a mortgage, have the banks compete for your business. It sounded good, they went online and gave ALL their personal information, and then the phone calls started. They got a few more calls then the 4 they were expecting, and they started to get concerned.  That is when they talked to the person that they should have talked to first in the first place. Hearing what they had done this Realtor told them about the hazards of the ".com lenders", and told them that she was going to have me call them.

I did and as is always my practice, I want to look at the Credit Report, before I did any thing else.  I asked their permission to run their credit, and ran the report. Knowing what they had done, I quickly looked at the number of inquiries.  They had their credit run 16 times in a three day period.  That means that at least 16 lenders had their personal information. Information that if it were to fall into the wrong hands, could have some very bad consequences.

It is mind boggling to me how this day and age of identity theft, people still so easily give that information. Hopefully they have learned a lesson, but how many people are exposing themselves to the same thing daily? Hopefully safe guards will be put into place in the near future to protect against this sort of things. But until then the best advice I can give is, protect your personal information, and stay away from the ".com lenders." 

Posted by

George Souto
NMLS# 65149

C (860) 573-1308
CALL 7 Days/Wk
Fax (860) 760-6891

Email Me
About Me
My Blog

I am a Mortgage Loan Officer who can assist you with all your mortgage & refinancing needs in
CT, and RI

I can assist you with your Conventional,
FHA, CHFA, VA, USDA, & 203K loan programs.

I reside in Middlesex County which includes Middletown, Middlefield, Durham, Cromwell, Portland, Haddam. E. Haddam, Higganum, Chester, Essex, Deep River.

 

Comments(43)

Eddy Martinez
Nationwide Funding Group - Highland Park, CA
With the ability to fun loans in over 40 states my company gives us the exact guidelines when dealing with a specific state. Some states are wet states or attorney states.
Oct 15, 2006 05:16 AM
Christine Adler
FindAHomeWithMe.com - Fort Lauderdale, FL
SE Palm Beach, Broward & NE Miami-Dade Counties FL
My husband tried to work with a bank on line but did better with a local bank.
Oct 15, 2006 05:16 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert
Thank you Matt, for selecitng this blog, and for the explanation. I am still trying to learn my way around here.
Oct 15, 2006 08:59 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Angela, that was a very expensive lesson to learn.

Rob, I still can't get over how easily people give this personal info without giving thought to the consequences. 

Oct 15, 2006 09:02 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert
I would be interested in hearing the story Michele.
Oct 15, 2006 09:05 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Tha is amazing Marc, they give the info and then are surprised when the calls start coming in.

 Jennifer, I have been told that by a lot of Realtors, hopefully the word will get around more and more. 

Oct 15, 2006 09:09 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

I agree Scott, but those are not the .coms I am talking about.

Suzanne, people don't seem to realize what you said, and they also fail to realize is that, a lot of these .com lenders can not do some of the special loan programs available in some state, because they have to be an approved vender list.

If not a better deal, at least a more reliable deal Christine.

Thank you all for your comnent, and I look forward to reading some of you blogs. 

Oct 15, 2006 09:16 AM
Toby Boyce
C.G. Boyce Real Estate Co. - Delaware, OH
MBA, Delaware Ohio

This is a great post. And I'm glad to feel backed up when I talk with prospective buyers. One of the fist things I do is ask them to get pre-approved for the loan -- from a qualified vendor. I warn them about the risks of .com lenders -- but from the experiences I've heard about.

A big issue that I've heard about .com lenders is that the "promised" rate is conviently no longer available -- only hours before the buyers are expected to close, but they do qualify for "this new" rate. With only hours to decide either take a higher rate or lose the house, what do most buyers do? Take the higher rate -- a classic bate and switch.

I have heard these stories second-hand and never experienced them personally. Have to admit that I haven't worked with any .com lendors.

Thanks for adding more "fuel to my fire".

Toby

Oct 15, 2006 11:46 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert
Toby, I have heard the same story from Realtors that I turst to be telling me the truth.  This just happen to be one that I was able to see first hand.
Oct 15, 2006 12:10 PM
Lauren Corna
Archway Realty, LLC - Southlake, TX
Broker
George-  If the credit report was pulled 16 times, how did that impact their credit scores ?
Oct 15, 2006 03:20 PM
Carl Guild
Carl Guild & Associates - East Hampton, CT
Central Connecticut Real Estate
Excellent post - I have been warning my clients about the dangers of .com lenders and now have some extra fuel. Gracias!
Oct 15, 2006 03:25 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

 

Lauren, not having seen their Credit Report before this, I am not sure how much an impact it had. However, Credit Bureaus are supposed to assign a subscriber code to each type of business which lets them know who is pulling the credit. The theory behind this is that if a person is having their credit pulled by several Mortgage Companies within a short period of days, they are to assume that they are shopping around and not buying multiple houses. Therefore these multiple hits are supposed to be "Bundled" into one hit.  That is what is supposed to happen, but there is no way of checking if that is what actually happens unless you know the credit score before these multiple hits.

My biggest concern with what happened to these young kids, was not the effect that it might of had on their credit, though that is a concern, but the number of people with all their personal info.  Who knows whose hands it could fall into? Are these secured sites? How do they discard the info after they are through with it? That is my biggest concern.

 

Oct 15, 2006 03:37 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert
Glad I could help Carl.
Oct 15, 2006 03:39 PM
Robert D. Ashby
Cruise Planners of South Florida - Plantation, FL
Providing Personalized Travel

Sorry for being so late to the party on this one George.  I tried to break my AR addiction.  As you can see, it didn't work.

Anyhow, back to the issue from your posts and what I can remember in your comments...

.coms like the incident you described are "lead farms" and sell and resell information over and over again (which is why there were more than 4 phone calls to that borrower.)  Regarding the situation, despite there being 16 credit pulls, as long as they were all pulled for the purposes of a mortgage, only one counted against them, that is to allow rate shopping.

Your point about ID theft and now 16 lenders have their information is a great topic.  The more people who have it, the more likely they are to have their information lost.

Brian is right in that .coms have a purpose.  If you want cheap, and you have the items Brian described, then they are OK, but you will not necessarily get the best mortgage for your situation, but it likely will be the cheapest (at least in service). 

Oct 16, 2006 01:00 AM
Dave Rosenmarkle
Highland Realty, Inc - Fairfax, VA
33 years of providing fully satisfying service!

I would rather have a tooth extracted without the benefit of novacane than go through any additional .com loans. It's bad enough that there is no licensing , testing or certications in order to be a lender, but putting someone on the other end of a phone who was working at Home Depot last week, scares me to death!!

The last .com lender transaction I had, the appraiser did not show up until 10:00am on the morning of the closing. The papers were not released until 3:30pm for a 4:00 closing. Not a good way to do business.

Having griped and said that, I work with three different and outstanding loan officers who all have more than 15 years in the business. They are located nearby, have great products and thoroughly professional services.

I understand that .com lending will increase its' presence and share of loans in the future as more people use the Internet for more things. As long as I can, I prefer the personal contact and doing business with people who still remember what the word "accountable" means. Not some case number monitored by someone who doesn't really care if your loan closes or not. 

Oct 16, 2006 01:05 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert
Great deal on "cheap service" I like that Robert.
Oct 16, 2006 01:13 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert
Dave, I am going to have to copy/paste your comment on your .com experience.  That is a great one to share with my Realtors when the .com questions come up.
Oct 16, 2006 01:15 AM
John Cobb, REALTOR - Warner Robins Georgia Homes for Sale
Fickling & Company - Warner Robins, GA
Subdivisions, Foreclosures, Real Estate, New Homes

I love this post about Internet Lenders and would love to Re-Blog it. I had a buyer when I first started Real Estate that was resoved to using a Internet Lender. We had a contract and I emphasize the word "Had" because it dragged out for several weeks with the Internet Lender asking for more and more paperwork and more and more downpayment as we got closer to the closing date, which of course kept getting push back later and later and later and... later

Christmas came faster than this Closing! Finally the Internet Lender asked the borrower for 20% down payment and the back had to escape from the contract and cut their losses. It was a horrible experience for everyone.

Jul 15, 2010 03:33 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Wow, George, that is really scary.  16 inquiries.  They should have reported the place that mislead them.  I'm glad they contacted you.

Sep 27, 2012 08:13 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Oh shoot...I can't reblog this.  I think this was done before reblogging was available.  See if you can resave it to allow reblogging.  Or else send me a link to another one I can reblog.

Sep 27, 2012 08:14 PM