I recently interviewed James Dion (Buying a Condo-Hotel in Daytona Beach Area. Interview With GM), the GM at Oceanside Inn in Daytona Beach Shores. I still get questions about it, so I went to James again, and since I am in the same building with him (we opened our branch office in the lobby of Oceanside Inn) it is very easy to do. I asked him to explain how the rotation works. He invited me behind his desk, put his best business look on the face, typed something on the keyboard, so that I could the units in the resort with all the reservations and other info.
Then he showed me what happens when the guest comes to the Front Desk in Oceanside Inn. How the hotel rep is using the software, that determines which unit the system will show on the screen. This is based solely on the rental income generated by this unit. Not by the number of days it was rented, but by the income it generated. Makes sense to me. And so easy. Is it, really?
Not so fast. It would have been easy, if all rooms were identical in terms of set-up (king-size bed and a sofa or two double beds, kitchenette or just coffee-maker), view (city, ocean or oceanfront), size (studio, double unit, or triple unit), location in the building (south-side, north side, east side), height (low or high), special accommodation (handicap)...
Besides categories, they deal with people. Just a few minutes ago we watched how the guest came with a reservation and was assigned room 905. He then came back, said there was water on the floor of the bathroom, refused the idea of sending the cleaning person to wipe it out, and demanded another unit. he took a key from the next unit in line, then came back and said he did not like the location, then took the key from the 3rd unit, which was a handicap unit and he came back and asked the key from unit 905, which was the first unit he rejected.
Obviously the view won, and he even did not care now about the water in the bathroom. This is not something very unusual, it happens more often than not. Remember, we all want the best for as little money as possible. And we all learning the value on the fly.
Anyway, they have a lot of categories. But the beauty of the system is that while you pick the category, and narrow your parameters, each time it will show you the list of units starting with those that have generated the least income.
It still does not mean that the system is bulletproof as there is no such system that humans can't abuse. So, keep your eyes open and question the management if you find something that seems strange to you. They can always look at the records and figure out why some unit may or may not been rented in a particular period of time (maintenance issues, repairs, replacement of AC units, etc.), and they can spot an abuse if you alert them, but it is not that they are sitting every morning and going through the records trying to find the culprit. There is a reason for it and it is that so far there was not an instance of someone trying to manipulate the rentals.
P.S. If you are interested in the Daytona Beach Area in general, in condos, in condo-hotels, and in Oceanside Inn in Daytona Beach Shoresin particular (and you do not want to t be screwed - LOL), call me 386-405-4408