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So this past weekend I went out with a Buyer who came to my Downtown Evergreen office because the agent they were using was based 40min away in the "flat lands" of the Denver Metro area and they didn't feel she was qualified to consult them.  I learned this agent had nothing positive to say about living in the beautiful foothill mountain community of Evergreen and Conifer.  This agent's advice for this buyer centered around "your car will get dirty from the dirt roads", "you don't get A/C in most of these homes", "homes in the mountains are so different from one another", "if you plan to sell, it's going to take a year or more to do that in the mountains".

It's upsetting to hear that this agent (a 10yr veteran) responded to her buyer's request to live in a location with "you really don't want to live there."  It wouldn't be so bad if her information was well informed and supported her impressions. She was way off base though and that does no one any good.  Yes cars get dirty, but where don't they in Colorado.  We don't need A/C because the Evergreen area is about 15 degrees cooler than the metro area in the Summer so we don't need the extra expense.  Yes..homes in the foothills are different from home to home.  We don't have the cookie cutter homes that make up the suburbs of the South Metro Area.  Homeowners and Realtors up here see that as a premium not a negative.  And the biggest mistake this agent made was advising this buyer that homes take a year to sell.  In fact, the average days on the market for Evergreen, Conifer or the Genesee/Golden areas was 150 days for 2009.

Now I'm not complaining because if this agent wasn't so negative about Evergreen, I would not have acquired a new client.  What concerns me is the fact that more and more agents, not based in the mountains, are trying to represent buyers for homes up here.  It's no wonder homeowners complain about not knowing something their agent should have advised them of.  As a Certified Mountain Area Specialist, I can honestly say "Buyer Beware" if your agent is not based in the mountains.  With challenges like access, easements, utilities, radon, uranium, wells, septic, propane, dirt roads, zoning, fire mitigation, infected trees, wild life, sun exposure, levelness of a lot, and maintained roads to name some, a buyer needs all the information and experience an agent can provide...not assumptions or impressions from an agent not savvy to the area.

For the Realtors reading this, do yourself and a buyer a favor and refer them to an experienced agent in the mountains.  It's easy money for you and less headaches when mistakes come back and bite you in the rear. Buyers who are reading this should seek out agents who are based in the mountains.  Don't take chances on a purchase this big.  

Chris M. Vinci, Owner, CRS, CLHMS, CMAS

Voted "2011 BEST OF.." by Mountain Connection readers

da Vinci Realty in Downtown Evergreen, Colorado

303-679-0360

www.CoMountainLiving.com

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51 Comments on Realtors need to stay away from locations they don't understand!

FEB
01
2010
296,965 Points 3 Featured Posts Localism Sponsor Outside Blog Hit Router

Chris I agree I have yet to understand why agents go outside the area they know. It's very easy to refer a client to another agent to help with the process.

8:44pm • #1
184,539 Points Localism Sponsor Outside Blog

Good advice.  No matter where you are, it's important to understand the laws, regulations and nuances that are unique to every area.

8:59pm • #2
523,939 Points 10 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Chris, perhaps she wasn't qualified, however, it sounds more as if she was trying to keep those clients close to her area of knowledge...ease of showing??  Who knows, but I do agree...stick to what you know.

9:03pm • #3
294,508 Points 15 Featured Posts Called Shot Master

I agree 100%. I am referring two buyers this evening because I am in no way capable of serving them fully in a particular area.

Nobody can be all things to all people.

9:23pm • #4
3 Featured Posts Outside Blog

I appreciate everyone's acknowledgement.  I felt as though I was ranting..but needed to get my point across.

9:27pm • #5

Chris,

Why would ANYONE choose the flatlands over Evergreen!!  I have been to Colorado several times and love the mountains. I am a summer mountain person - not much of a ski fan. I took my husband there three years ago (he had only been on winter ski trips in the past) with the idea that someday we could move to Colorado. The 1st place I wanted him to see was Evergreen.  Yes, unique - not cookie cutter and cool from all the old trees.

We contacted a distant relative (realtor) who works in Denver and asked her about the area in general, and asked her for an opinion about property with the mountains in mind.   She suggested a condo complex in Winter Park.  REALLY!

We decided we would look around on our own.  Flatlands NEVER.

But thousands live in the flatlands, so there is something for everyone.  Best to stick with what you believe in. You sound passionate and I bet your clients really appreciate you.

 

9:29pm • #6
3 Featured Posts Outside Blog

Thanks Toni.

Next time you're in town, please stop by my office!  I'm across Bear Creek from Baskin Robbins.

9:38pm • #7
410,932 Points 21 Featured Posts Outside Blog

I always refer customers when they are interested in areas I know nothing about - such as the county to the south of me.  I rarely even drive THROUGH that part of the state, so how could I feel qualified to advise them?

9:40pm • #8
271,543 Points 3 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Here in Manhattan, we have a unique experience that is suited for doing business pretty much within the city, even though we are licensed in the state of New York, I would refer almost all of my business to the outer boroughs or in the suburbs.  Like you say, there is just too many things you would never know about and the buyer will not have a positive experience, everybody wins by referring to an experienced agent.

9:43pm • #9
2 Featured Posts

Absolutely on target, just becasue your license says you can sell anywhere in a state doesn't mean you should.  40 minutes away is a world of difference in most areas and practincing in areas outisde of your knowledge violates the basic concpets of "fiduciary duty" to a client

9:45pm • #10

I agree we can not know all areas intimately. Best to refer to an agent who does know the area clients are interested in.

9:50pm • #11
118,333 Points 2 Featured Posts Outside Blog

Chris,

Whatever happened to not steering a client to or from an area?  The things other agents do sometimes blows my mind!  I am glad you ended up with the client though!!  :-)

 

Wendy

9:50pm • #12
238,033 Points 7 Featured Posts Attended Rain Camp

I'll have to agree that we should only work in areas where we are comfortable.  I try to say within about 30 mins drive of my office.  It's rather rural here so we have to travel a fair amount.

9:55pm • #14
174,378 Points

I refer clients to other agents that do not cover my service radius or expertise. The fact is that the buyers themselves realized that that particular agent wasn't qualififed so it weeds itself out. I don't think you need to warn other Realtors or is your place to. Inform them yes, but if that ten year veteran has proven sales in your area, then that does qualify as enough experience.

10:10pm • #15

Chris,

Our County Gov't printed a booklet titled "Code of the West' that explained some of the things you may run into when living in the country.  Besides a dusty car, they also mentioned the possibility of no electricity during storms, internet service being sporadic and... 'gasp' ...animal smells!

Let me know if you want a copy, it's run reading!

10:30pm • #16
140,935 Points 1 Featured Post Outside Blog Hit Router Attended Rain Camp

I agree I can't imagine selling property in a place I don't know very well, how can you really serve your client? 

10:39pm • #17
577,905 Points 15 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Your premise applies to any situation where an agent doesn't know from first hand knowledge and experience about any type of area, no matter where they are or how long they've been practicing real estate.

10:58pm • #18
546,315 Points 11 Featured Posts

Hi Chris -- Well said.  There is no substitute for professional competency.  An agent ought to be very careful when they make recommendations that could be construed as steering, regardless of intent. 

11:26pm • #19
116,127 Points 1 Featured Post Localism Sponsor Outside Blog

I agree that one should not misrepresent about an area outside of their expertise.  I always prefer to find an agent who might best serve my client if they are interested in areas unchartered by me.  It reminds me not to prejudge a property or an area since it might be just right for the buyer.

11:52pm • #20
FEB
02
2010

It makes no sense why agents would be that way, it only takes a few minutes to search and find an agent that can help them and then they would get paid 25 or 30% instead of a big fat -0-!

12:32am • #22

Chris,

 

Great points and story told well for it being short.  I sell mountain property in Park county of Colorado as one of my areas of expetise, and run into the same situation frequently.  Some agents just don't know when to let go of something they know little about, and often I am confident their prospect moves on from lack of confidence in their knowledge.  Mountain/foothills all have very different land use regulations and unique qualities that many agents don't and won't take the time to learn.

 

I and many prospects respect the agent that is upfront and communicates the best case scenario and makes the referral to a better authority then themselves.  Good selling.

12:39am • #23
339,682 Points 65 Featured Posts Localism Sponsor Outside Blog Called Shot Master

I just read through the comments and suggest that there is an alternative to simply "referring out" a client. If the client is truly a client -- not just a floor call or web site hit -- the agent should find a way to partner with an agent who knows the area.

I just had a great experience with a broker named Richard Wallace from Breckinridge Realty. I have a client (who really is a client -- my long-time friend and neighbor's mom) who recently hired me to sell her home here in St. Charles, IL. As a family they decided that the vacation condo in Vail, CO should also be sold. Luckily my relo department (thanks Mary Reidell) found the perfect listing broker at Breckinridge Realty (thanks Jessica).  Richard understood from the first call that I have a long-time relationship with the seller's children, as I was simultaneously listing their mom's St. Charles house. Richard also understood that the agents "together" needed to keep the client's  son and daughter-in-law in the loop during the sales process.

The best experience was the night a few weeks ago. An offer came in on the Vail condo while the client was attending her granddaughter's swim meet. Richard called me to say that he had called the client several times and didn't get a response. Understandably, she didn't hear the cell phone ring at the meet (if she even had it with her) and Richard was concerned that the buyer needed a quick response. I stuck my head out the diir and saw the client's car parked down the street at her son's house. In sub-freezing tempertatures I walked to the car and wedged into the door jamb a message. On a piece of Day Glo posterboard I wrote: CALL RICHARD. HE HAS AN OFFER. NEEDS RESPONSE TONIGHT. Well, it must have worked, becasue he sale was inked! Clients are happy, brokers were happy, buyer is happy!

 

12:58am • #24
1,304,771 Points 314 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Chris

You make an excellent point. And it's not just about referring to someone else in the mountains but in other areas outside of your expertise. Leslie suggests a good alternative that can work, too.

Jeff

1:18am • #25
687,452 Points 83 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

As a licensee in the State of Oregon, I can sell anywhere in the state.  But . . . I don't, because don't know the area as I do in Metro Portland region.  I don't sell commerical property either, although I could with my license.  I could also property manage . . .

1:21am • #26
4 Featured Posts

The only way I work with a buyer outside my listing area is if they call my office on a listing, on my floor time, and I feel I can gather enough information to make their deal sensible.  That is rare.  It happened last week.  A buyer knew the property, wanted to offer cash, I did comps, advised, and they won.  It is a bargain.  They are winners.  I will make very little money but I might have clients for life since I gave my 2 cents about how to do the absent kitchen for resale - that is the advice they really needed.  Time will tell.

1:33am • #27
1,049,429 Points 177 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

That's why I keep my geographical areas small. I realized I cant do it all and in the end, the buyers get the short end of the stick. There ain't no such thing as I serve the entire metroplex and where my wheels would take us.

5:21am • #28
662,713 Points 113 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Great post, and I agree with you. I don't go outside my comfort zone for a reason. You don't do the client any favors either listing or with buyers. End of story.

5:22am • #29
1 Featured Post

Great Post. I definitely think you are asking for trouble going into areas you are not familiar with. I'm always worried I'll miss something important, so I usually refer it to another. 

5:25am • #30
706,758 Points 24 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

I have a geographic area I service for property management clients and I just advise would-be clients that the property distance from my office determines my "service area"....shame on agents for taking listings/clients and then not servicing them!!

5:47am • #31
179,142 Points 2 Featured Posts

I just don't get it.  I personally think that way too many realtors are really "Home Inspectors" who do nothing good

to bring a buyer and seller together.  It is so much easier to say that this room needs to be repainted, there is a spot

on the carpet, the grass needs better taking care of, the kitchen needs remodeling.  Why don't realtors realize that

they drive their customer crazy and listen to the customer as to what their desires/needs are.

 

All the small stuff if just that. A realtor told my sister that he choice of light green in her huge living room was

stopping potential customers.  In reality my sister took an almost 4,000 square foot condo and had it built as a

large master suite and an office.  Just how many customers are looking for that configuration?  She had a pull out

sofa for guests and not even a guest room.  She mad a mistake and unless she makes physical layout changes to

this unit she'll just have to wait for the individual like herself.  It isn't the color in the living room.

 

Sonny Landau

5:57am • #32
724,101 Points 223 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

I work a fairly large footprint of the NY metropolitan area. While the diner gossip might not be a prerequisite for working an area, you had better know the place, because if your buyer is hit with a municipal transfer tax levied by a city you didn't know about, you could have a liability issue. 

6:13am • #33
Outside Blog

Real estate is local - even with the web, we need to know what we are showing and selling.

6:46am • #34
113,500 Points 1 Featured Post Outside Blog

Chris-  Rant maybe, maybe not, but you are right on the money.  This is also happening with HVCC with appraisers being sent up from Denver or even further to appraise homes in Evergreen.  A realtor told me recently that she heard an appraiser say that she had not been to Evergreen in 15 years!  Appraising a home in Evergreen is a lot different than in Denver.  This is a disservice to the client just as is a Realtor trying to help someone in an area they are not familiar with.  It's a shame if a Realtor would not only say those negative things about such a great place like Evergreen, but also the Realtor who tries to represent someone up here but doesn't know the area or the subtleties of mountain real estate.

7:02am • #35
772,909 Points 92 Featured Posts Localism Sponsor Outside Blog

Hi Chris: Hey, I once lived in Conifer. I met my first husband at the Golden Bear in Evergreen, we married and in 1974 I moved to Conifer. Spent a lot of time chopping firewood. Beautiful mountain community. How lucky you are to be selling real estate in Conifer and Evergreen!

When clients ask me to show them homes in areas of Sacramento that I don't know very well, I refer them to an area specialist. I believe that I have a fiduciary responsibility to my clients, and I can't meet those obligations if I don't know the area.

7:17am • #36
278,556 Points 15 Featured Posts

I don't understand why anyone would waste valuable time being negative on something. If you have a listing you don't believe in, or a buyer that is not worth working with, why bother? Let someone else deal with the home who understands it, and has the ability to promote it in the best interest of the client.

9:04am • #37
109,714 Points 8 Featured Posts Called Shot Master

As a buyer's agent I have learned one VERY important thing:  I do not have to love the house, the location, the school district, or the commute time, BUT I do have to love all of the above FOR THE BUYER.  If it's what they want, then I am happy to have helped them find it.

As a REALTOR, you have to willing to admit when you have exceeded your level of experience, expertise, or personal comfort zone & MAKE A REFERRAL!

9:06am • #38
126,176 Points

This will be a changing dynmatic in the coming years. As more folks get out of the business and less go in the coverage will expand. Will have to see how it plays out

9:12am • #39
107,351 Points 2 Featured Posts Localism Sponsor

You may want to delete comment #13.  Spam goes everywhere.  I agree with you and unless you have some knowledge of the area its best to refer out.  Lucky for me although I live in the suburbs of Chicago, I also own a condo downtown and spent over 15 years working in the downtown area. Along with many friends that live in the various neighborhoods I feel comfortable selling in most areas of Chicago.  I sell in most communities in the suburbs because again I have worked, lived in a few areas in the suburbs.  I also due my due diligence and find out all the local laws that will affect my buyer's transaction.  I currently have my FL license and eventually hope to move there but I refer clients that wnat to move to FL out to other agents that I have relationships with down there from vacationing in the area.

 

 

9:41am • #40
Outside Blog

Chris I agree with you, this seems to feed into the scarcity theory.  The scarcity of if I lose a client another may never come along.  Every area has perks, if one doesn't understand the perks of an area, step aside and let the client choose for themselves. 

11:04am • #41
1 Featured Post

This does not just apply geographically, but with different types of property, as well.  Transactions involving luxury homes, commercial properties, investment, rural / farm / ranch, condo / multifamily all have their unique features and potential hazards.  If unfamiliar with these differing types of properties and transactions, one should refer the business to a specialist.  A referral fee income is better than a payout due to a fine or lawsuit.  

11:30am • #42
103,926 Points 2 Featured Posts

You are SO on target.   Rural living like we have has it owns unique set of features that are absolutely not understood by the city agents.  Yet because we are such a booming market they have to list / sell in this area.  Our median home price is much higher and that is an enticement.  I have no problem walking a buyers agent who is unfamiliar with the area through the things such as septic inspection but I shouldn't have to do that.

AND the locals go to this agents to list.  Yet when you are a seller you don't always understand that your listing agent needs to understand the community. 

When I had first gotten my license and was working out here my cousin used a city agent to purchase her home.  Was I shocked to find out they moved from the north to purchase out here.  So I searched MLS.  They had paid $15 / sf more than the average sales price.  (How it appraised I will never know).  Can I tell my cousin she got shafted?  No, that wouldn't be nice but her agent was clueless about the area.

2:23pm • #43
508,711 Points 8 Featured Posts Outside Blog Called Shot Master

I don't know why buyers allow agents (who do not normally work that area) to represent them in a transaction.

3:02pm • #44
422,778 Points 20 Featured Posts Localism Sponsor Called Shot Master

Chris, I couldn't have said it better myself. Some agents from town know our area, but most don't.  Those that don't  are really doing their buyers a huge disservice by not referring to a local agent.  Good luck to you and your new buyer client!

3:27pm • #45
239,533 Points 2 Featured Posts Called Shot Master

I just referred my close family member to another agent with out any referal fee!!! I think we all are professional and understand our limitation.

3:55pm • #46
390,959 Points 3 Featured Posts Localism Sponsor Outside Blog Called Shot Master

I feel she most likely felt her commission walking out the door and so fed negativity to try and persuade the buyer to stay in the city area.

4:06pm • #47
175,177 Points 8 Featured Posts Attended Rain Camp

I'm the first to admit when I don;t know enough about an area to serve the client well. I'd rather be a hero and help them find an agent who knows their area of preference like the back of their own hand. A good referral can win you a lot of good will from both parties, the referred client and their new agent.

7:13pm • #48
343,088 Points 13 Featured Posts

This happens all the time where I work. We have many 55+ subdivisions and subdivisions with restrictions. As resident agents we know where you can have a 20 pound dog, where you are restricted to cats only, where you can move in with two but not replace one if it dies, and where you have to be 55+ and at what level of strictness.

But over and over again we have Tampa agents come out here (all perfectly legal) without making themselves aware of the different rules that apply in the subdivisions. And they are often to lax about finding out about them. A call to the HOA president is too much trouble. They sell the home, then the new owners find out that they either have to move since they are too young, have to get rid of Fido or have Fluffy put to sleep. Talk about angry buyers. But it happens quite often.

You are right, sell where you want, but know the rules that apply in the areas where you sell. If you cannot be bothered to learn them, then stay away and do a referral to someone who does known all there is to know about an area.

7:54pm • #49
412,393 Points 1 Featured Post

I agree totally!   Sell you own neighborhood/area. It' s what you are knowledgeable on.  I

Patricia/Seacoast NH

8:30pm • #50
FEB
03
2010
1 Featured Post

Best practices, in my opinion, is to refer the client to a realtor who specializes in that particular area.

-Nelson

3:21pm • #52
FEB
04
2010
405,925 Points 49 Featured Posts Outside Blog Called Shot Master

John Elwell (#49) you make a very good point regarding rules within subdivisions.  One problem we have here in California is the difference in property transfer tax.  One agent, who was used to doing business in an area where the xfer tax was $1.10 per $1,000 of the purchase price decided to represent a buyer in Oakland where the xfer tax is $16.10 per $1,000.  AND, the agent specified that the buyer would pay for it.  The "surprise" at closing was the line item of over $8,000 for xfer tax.  I keep my radius at 20 miles and sometimes even that is a stretch.

10:07am • #53
FEB
06
2010
706,299 Points 6 Featured Posts Outside Blog Called Shot Master

I think it's a sign of a new realtor, who doesn't "get" their role in a sales transaction, just yet, who would do this.    Building up a referral business is a strong part of our career descriptions.  

11:38am • #54

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Chris Vinci, CRS, CLHMS, CMAS 303.679.0360

Evergreen, CO

More about me…

da Vinci Realty in Evergreen, CO

Address: 4600 Plettner Ln., Suite 1A, Evergreen, CO, 80439

Office Phone: (303) 679-0360

Email Me

Voted "2011 BEST OF.." by Mountain Connection readers.

35min West of Denver is where I call home...and work. Evergreen, Conifer, Bailey, Genesee, Pine, Idaho Springs, Georgetown are wonderful mountain communities to live and play.

My goal for this blog is to offer Realtors a professional resource for buying or selling in the mountains. For consumers looking to live in the mountains, I hope to provide useful information that will help them make informed decisions.



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