Our policy is to do the following:
1. Hear the complaint and review the history of maintenance we have performed on the property to see if there is a call back situation.
2. Talk the resident through any possible solution they can handle.
3. If verbal instructions won't work, call a trusted vendor to do the job (or employee with skills to do the job). I do not have those skills.
4. Once the bill is received, pay the bill and sub bill the tenant if they are responsible for causing the repair.
5. On a random basis, call tenants after the fact to see if they are satisfied with the repair.
Note: Most of our clients have a repair limit of $300.00. If the bid or bill is to be over the limit, we call the owner for approval.
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