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Lender-Buyer Confidentiality: How Much Should Your REALTOR Know?

By
Real Estate Agent

Money KeyWe all deserve some privacy, especially when it comes to the delicate matter of personal finances. Recently, I was shocked when a mortgage broker copied me on an email to my buyer that contained all of his personal financial information (such as savings, investments, 401k, outstanding debt, etc.)!

Of course, I would never disclose my client's net worth to anyone, but as his REALTOR, I only needed to know if he could actually afford the home he was purchasing, and that he had sufficient funds to close the loan. I do NOT need to know my clients' account balances, etc., nor do I need to see their credit report.  (I'm not a nosey agent.)

A dear friend of mine mentioned to me that she has been hesitant to work with REALTORs she knows because of the fear that her "friend" will now know the intimate details of her financial life. I always stress to clients that their relationship with their lender can be likened to that of a fiduciary relationship with their priest/minister. What they say to each other is between them! I only need to know if they can close on the home.

Don't get me wrong, I'm a very "hands-on" real estate professional in all other areas. I make recommendations and educate my clients on the pros/cons of working with each of the professionals I send their way (e.g. one home inspector I use is a structural engineer with radon experience while another home inspector has an extensive mold inspection background).

Maybe I'm just a little old-fashioned in thinking that in this Information Age we live in, where there is so little individual privacy that some things should remain private?

How do you feel?

Comments(7)

Joe Adams
Major Mortgage USA/Branch Manager - Montrose, CO
My feeling is that as long as I pre approve them and they have the documentation to me I can tell you yes they can or no they can not.  What the client shares with the Realtor is up to them
Jul 16, 2007 03:42 AM
R. B. "Bob" Mitchell - Loan Officer Raleigh/Durham
Bank of England (NMLS#418481) - Raleigh, NC
Bob Mitchell (NMLS#1046286)

I've had agents rant and rave at me when I have refused to tell them something about my borrower that is privileged information.  What kills me is when it's the listing agent doing the ranting and raving! 

You're not only right about the fact that some information is indeed privileged, the borrower is protected from this information being disclosed without authorization by federal law!

 

Bob Mitchell

ValueList Real Estate Services, Inc. 

Jul 16, 2007 04:02 AM
Jim Little
Ken Meade Realty - Sun City, AZ
Your Sun City Arizona Realtor
I introduce my buyer to my lending officer, than leave the room. I want the buyer to tell all without restraint. I explain to my buyer that I will only know how much they can be approved for.
Jul 16, 2007 05:06 AM
Jay Beckingham
Christensen Financial Mortgage - Port St Lucie, FL
Seniors ROCK!

unfortunately not all of your fellow associates agree.

 

personally, if you refer a buyer, i would like you to know that the credit is satisfactory, that the funds to close are adequate, and that the income supports their request.

and yes i have paystubs, w2's, bank statements, and a tri merged credit report to support these comments, if necessary.

i do ask the buyer if it is okay to disclose this information in this manner.

now i need to be trustworthy in the opinion of all parties involved and if i'm not please do not ever refer another client because i don't deserve that referral. 

Jul 16, 2007 07:37 AM
Anonymous
Joan Gosier, Family Property Investment Specialist
I agree with most.  I respect the privacy of my clients and do not collect any information on them beyond the prequal/preapproval letter from the mortgage broker/lender.  I do not collect SS#, do not get into their bank statements, where they work or any of that.  I leave that to my trusted mortgage colleague to ensure that I am NOT wasting my time in the process.  I have been burned occasionally when a mortgage broker insists that everything is "o.k. and moving along" when in reality they customer has been denied by 2 or more lenders for very legitimate reasons i.e.  employment/income/credit and I was NOT informed until my seller threatened to keep the escrow deposit due to missing contractual deadlines-SIGH.
Aug 05, 2007 04:31 PM
#5
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Darleen,

Once they are preapproved by a trusted lender, I have a confidence level to proceed.

I do pry a little if we are looking at a home that needs some work done to it to know they can buy and afford to do the work, or to learn how best structure the offer so they have the cash to do the work.

Aug 05, 2007 10:43 PM
Adam Waldman
Westcott Group Real Estate Company - Hauppauge, NY
Realtor - Long Island

I agree that we don't really need to have intimate knowledge of the buyer's finances.  The only issue that may be different in my market, is that seller's often times require a copy of the credit scores when qualifying buyers.  I only ask the mortgage broker for the first page with the scores from the 3 reporting agencies.  They can "black out" any other information that would be considered personal.

Aug 05, 2007 11:39 PM