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The Joys of Call Waiting

By
Managing Real Estate Broker with Howard Hanna Rand Realty License # 49FA1074963

I think that most real estate professionals would agree that technology, for all it enables us to do, does not foster a more relaxed lifestyle. We live in an age where multitasking is so prevalent that we actually have to remind people that they need focus on the road when they are driving. I grew up on "please do not smoke" and "Don't drink and drive." Now, I hear Oprah devote shows to getting people to not text while they operate a moving car. Madness.

Call waiting is one of those things that can vex. It is an intrusion, welcome sometimes, unwelcome in others. Ordinarily, I try to not let another call interrupt a call I am on, opting to allow another piece of oft-misused technology, voicemail, to catch what I miss.  

However, there are times when I have to ask to take a call. It could be a bank calling on a short sale, a hard to reach attorney, or another equally urgent call that would be bad to miss.

Here's the problem: Some people can't grasp that when I either ask them to hold on or end the call to get the incoming call, that it would really help if they stopped talking. Only one person in my life besides my wife gets the " I have to take this call" thing, and she immediately says a cheerful 'goodbye!' so I can get the new call. Some people just keep talking. Some people decide to "wrap it up" with more eloquence. Yesterday I literally hung up on a soliciter who felt her pitch was more important to my earning a living. 

As rare and regrettable as it is, when I have to take another call I really need for people to either say that they'll hold or say goodbye. 

Lisa Walston
Atlas Property Group and Abbey Church Properties - Greenwood, IN

Etiquette and consideration are not always easy to find. It wasn't 50 years ago and definitely isn't today. I promise that if you call me and need to take another call I will simply say "Call me back as soon as you can"

Feb 08, 2010 01:18 PM
Morgan Evans
Douglas Elliman Real Estate - Manhattan, NY
LICENSED REAL ESTATE SALESPERSON

I wouldn't think you would have much trouble asking somebody to hold on or let you call them back if an incoming call came in.  I'm not exactly sure how I feel about call waiting, it doesn't seem to be much of a problem for me telling people that I need to call them back.

Feb 08, 2010 02:02 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I have multiple lines, that roll over, so I actually have another line ringing in the background... people seem to sense the urgency in that so much better than call waiting and that polite little beep beep.

Feb 08, 2010 03:42 PM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

Some people can't grasp that when I either ask them to hold on or end the call to get the incoming call, that it would really help if they stopped talking.

LOL, I've noticed that, too. That's why I end those calls myself. OMG, I have to let you go, I'm sorry but I really have to take this call. And I hang up.

Feb 09, 2010 03:18 AM
Frank Kliewer
Woodinville, WA

That is a tough one, and sometimes I make things worse by trying to pick up a second call. Seems like the best solution is let the second call go to voice-mail and just complete the call I'm on as quickly and politely as possible.

Feb 09, 2010 09:18 AM
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Feb 09, 2010 10:28 PM
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