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Today's (February 9, 2010) edition of the Boston GLOBE has a featured story that may cause all real estate professionals to perform still another re-assessment of standard procedures. The story chronicles the rather sad situation where a young woman purchases a condominium Unit in one of the trendy sections of Boston, and smells smoke when she visits the Unit and at her home inspection. The Listing Agent glibly informs the woman, and her mom and dad, that the current owner is "a smoker" and when she does the renovations which she has in mind, there will be "no smoke" in the Unit. The fact that she has an asthmatic condition will, therefore,  not affect her use of the Unit. Parenthetically, the articles states that the Buyer asked to speak to the then current owner to confirm the statements made by the Listing Agent. The Agent refused this request.

You can probably guess what happens next. In point of fact, the "smoke" issue emanates from the fact that two occupants of the adjoining Unit are heavy smokers. For your information, Massachusetts has virtually eliminated smoking in all public places. There is no such prohibition in private dwellings.

Even after putting more than $45,000 of improvements into her Unit, the smoke from the adjoining Unit has forced the Buyer into a situation where she cannot occupy her Unit. She has sued everyone in sight; the Condominium Trustees, the adjoining Unit Owners (who smoke) and the Listing Agent. According to the story, the adjoining Unit Owners and the Trustees have reached an out-of-court settlement. What that involves, money or a cease and desist from smoking, was not indicated.

The Listing Agent remains a defendant, and I do not have a real sense of where this case will come out if it reaches a jury and they render a verdict. I promise to let my ActiveRain followers know when I know more.

In the end, it would appear that the Listing Agent may have acted deceptively at the time of the sale. Certainly, not every potential Buyer suffers from Asthma. Why did he not respond honestly to the questions presented at the time? It seems to be bad practice not to conduct your business with integrity even if it means losing a sale. I am afraid that the Listing Agent will be a victim of "20-20" hindsight in this matter, and found accountable for his actions. My advice to my Realtor clients. One sale does not a season make!!! Tell the truth;  over-disclose. it always works out better for you in the end.

 
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11 Comments on The Case of the Buyer with Asthma--"Smoke Gets in Your Eyes" and Perhaps, Your Pocketbook!!!

FEB
09
2010

It's sad that it's necessary to have to point it out, but thank you for the reminder that honesty truly is the best policy.

8:53am • #1
Outside Blog

Hi Elliott,

The above situation and how the Agent responded to it reflects so poorly, not only on the Agent involved, but becomes a reflection on our profession as a whole...it is very unfortunate.  

 

8:59am • #2

In all our sales training we have learned that the best policy is to "disclose...disclose...disclose!"

9:05am • #3
224,700 Points 38 Featured Posts Outside Blog Hit Router Attended Rain Camp

Thanks to all of you for the comments. This is such a bizarre set of facts, but there was probably another Buyer out there all along for whom this would not have been this type of problem.

Good to hear which side you guys are lining up on.

Elliott

 

9:48am • #4
120,370 Points

Hi Elliot. I read that article also and could not find any reference to a home inspection.   Can you let me know where the reference is to her home inspection?  I would like to include this news story in my next session of Associate Home Inspector training.   Thanks, Jim

10:22pm • #5
FEB
10
2010
224,700 Points 38 Featured Posts Outside Blog Hit Router Attended Rain Camp

Jim--I rereaed the article also and did not find the term inspection. You are a better reader tahn I. Sorry!! You might find more detail in the pleadings for the matter which are available at the Court.

I just naturally assumed that the visits the woman made with her parents and the realtor were when the Unit was being inspected.

Rlliott

5:25am • #6
781,701 Points 71 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

The Realtor deserves the punishment handed to them if they lied as the story suggests.

6:35am • #7
113,522 Points 3 Featured Posts Attended Rain Camp

I read that article as well.  The Realtor is denying it of course, but when something like that comes up, unless you are 100% sure where the smoke is coming from, you had better keep your mouth shut!  The tough part about that is if the place was completely smoke-free when she bought it and the day after she moves in, a smoker moves in underneath her, there is really nothing she can do.  Sad story.

David

9:02am • #8
FEB
11
2010
706,400 Points 24 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

I agree with David * the buyer should have had the ducts in the apt cleaned if her health was an issue or not purchased a property where the HVAC ducting than through the building.

5:48am • #9
FEB
13
2010
360,216 Points 11 Featured Posts Localism Sponsor Hit Router Called Shot Master

This case fascinates me.  When  buying an attached home, there is no way to know what the neighbors will do.  How on earth can any agent guarantee that renovations will have a particular effect on a person's health?  " I'm a real estate agent, not a physician!"

11:43am • #10
FEB
18
2010
120,370 Points

I read that the jury found for the Realtor. 

In the article, I noticed the comments of "faulty memory" and "self serving hindsight".

Also intresesting to note that the condo association settled with her out of court.

I wonder if the board of health was involved?

3:18am • #11

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Elliott S. Topkins Massachusetts Real Estate and Title Atty

Boston, MA

More about me…

Topkins & Bevans-etopkins@topbev.com

Address: 10 Newbury Street, 4th Floor, Boston, MA , 02116

Office Phone: (617) 236-0104

Cell Phone: (617) 596-3184

Email Me

Realtor's Resource Blog is dedicated to furnishing current strategy and information to the Massachusetts real estate community of professionals and to out of state realtors and REO and relocation companies who need excellent representation in Massachusetts. My law firm, Topkins & Bevans, can cover the entire state of Massachusetts. I hope to use my 40 years of hands-on real estate experience to assist you and your Massachusetts Buyers and Sellers.


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