Mission Statement - Value Added Services - Part Five

Voice of the Customer.

For the Wikipedia definintion click here.  (Don't let comlpex definitions and buzz words get you off track.)

Is the voice of the customer always the spoken word?

I don't believe it is.  Body language many times speaks much louder.

There are specific actions and body language that provides clues to the customers needs.

Of course, there are always those that do speak their mind.  We appreciate that and encourage it. 

The most important thing is that we do listen to the customer and provide a product or service that meets their needs.

Part six: Passion: 

COMPLETE MISSION STATEMENT:

It's Not About the Money -It's about life long relationships that are based on Customer Service Excellence.

The "Voice of the Customer" is where it all begins. Customer Service Excellence is not just words. It's our CULTURE.

My customers refer their family and friends because of the exceptional attention to detail, customer focus and the value added services they receive. An unmatched passion and love for providing these services is the thread that binds the entire business process together making it a smooth and seamless event.

In fact it doesn't even seem like business. Because it's all about you, your goals and objectives.

You should expect the highest level of service and you deserve it. It's about you, the right property and your GOALS. YOU Deserve the BEST!

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Mark Watterson is a Utah licensed Real Estate Broker with Principle Realty Group, Inc. and a Utah license Loan Officer with Springwater Capital, LLC

Contact Mark Watterson your Local Property Resource Specialist for the most up-to-date market conditions data for Salt Lake, Davis, Utah and Weber Counties.  View comprehensive property resource information at www.markwatterson.com or www.UtahMark.com