I am huge into customer satisfaction, nevertheless, I am always curious who is doing the best job in our industry.  It seems the results are in, for the second year in a row, Wachovia ranked highest in overall customer satisfaction among home equity lenders in the J.D. Power and Associates 2007 Home Equity Line/Loan Origination Study, according to the marketing information firm. The company said the study measures customer satisfaction with home equity line/loan lenders among 3,871 consumers who had obtained a home equity loan or line of credit from July 2006 to April 2007. J.D. Power reported that Wachovia scored 831 on a 1,000-point scale, performing well in all three factors contributing to customer satisfaction: the closing process, loan officer/representative or banker, and application/approval process. SunTrust ranked second, with a score of 794, and U.S. Bank finished third, at 787. Congrats to Wachovia!!