Congratulations! You've just moved into your brand new home. You're so excited about your recent purchase--with the exception of those items that you just can't get the builder to come back and fix. (If you worked with a Realtor to purchase the home, your agent should be able to provide you with post-closing assistance. I do this for all my clients--buyers and sellers. However, if you did not use an agent you'll need to resolve issues on your own.)
Many people who have trouble during post construction threaten to file lawsuits, which can be time-consuming and expensive. Here are some avenues to possibly try first:
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Send your builder your concerns in writing. It's helpful to have a paper trail in case you actually have to file a complaint later.
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File a complaint with the Better Business Bureau. In the Wake County area, the Website is: http://www.bbbenc.org/ . To search for other locations, visit: http://www.bbb.org/ and select "Locate a BBB" from the top.
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File a complaint with the North Carolina Licensing Board for General Contractors: http://www.nclbgc.net/. This Board has the authority to issue, suspend and revoke a general contractor's license. Also visit the Website for valuable Consumer Information on questions to ask a New Home Builder: www.nclbgc.net/consinfo_fr.html
- File a complaint with the North Carolina Attorney General's Office: http://www.ncdoj.com/
- Visit the Website called Homeowners Against Deficient Dwellings (HADD) at http://www.hadd.com/ , which is an organization that says it is dedicated to helping to promote better building standards, amongst other things. You'll be able to see if other consumers have had complaints against your particular builder.
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Contact the media. Local consumer advocates include WRAL's Five on Your Side www.wral.com/5onyoursideand WTVD-11's Troubleshooter: abclocal.go.com/wtvd/index?section=troubleshooter&id=3250140
All the best to you as you move forward! Please email me at darleen@darleenmc.com if I can be of assistance to you.
Darleen McCullen, REALTOR®, Broker
Keller Williams Realty
Phone: 919.454.8864
Email: darleen@darleenmc.com
Graphics courtesy of: ClipArtHeaven.com
Disclaimer: Opinions expressed by those who are part of the ActiveRain community, including those providing comments relating to this blog, are their opinions and their alone - and do NOT reflect the opinions of Darleen McCullen and Keller Williams Realty. Darleen McCullen and Keller Williams Realty are not responsible for the accuracy (or lack thereof) or content provided by others.
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