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No Lockboxes Allowed

By
Real Estate Agent with RE/MAX Destiny Real Estate Cambridge, MA

Lockbox with note re removalI'm a big fan of lockboxes since I firmly believe that accompanied showings make properties much more difficult to show.

And you gotta show the property to sell it!

In my market, agents often accompany showings and it can be a big hassle to set up a tour. No agent - or group of agents - is available at all hours during the week. Instead, this is what we hear...

"Sorry, no, I just couldn't do that time."

"Oh no. I'm booked on Saturday.  I can't show the house."

"I'm sorry - we're not available Tuesday afternoon." "You mean, none of you - not you or your two partners - can squeeze us in?". "No, that just won't work."

So that home doesn't make it on our tour.  My buyers may very well end up buying something else.

Lockboxes have been slwo to catch on in my market.  Not that long ago it was common to have keys left for pickup at the listing office if the showing wasn't accompanied.  Some offices in town persist with this practice.

That makes for a challenging tour. 

You're showing half a dozen houses and for two of them you've got to detour or backtrack and pick up the keys at the real estate office.  And of course there's only one set available and somebody else still has it.  Or you manage to get the keys and show the property and half an hour later the office is calling you to say that you've got to bring them right back - despite the fact that you're late for the next showing on your tour.

Lockboxes are the answer!

Except when they're not.  Some condo associations don't allow them.  These associations aren't doing their residents any favors by making the condo difficult to show.  If it were me I'd be pushing for a rules change.

Sometimes a property merits the presence of a listing agent - a complicated floor plan or other idiosyncrasies, a tricky alarm system, etc. And if the buyer's agent is unfamiliar with the area or unfamiliar to me, if it's a second showing and the buyer or agent has questions, or if the buyer's agent prefers that I'm there (few do!), I'm more than happy to accompany the showing.

But in general, the lockbox is an important tool to get a home sold. When a buyer wants to see your home we want to make that happen - this just may be "the one"!  

 

Comments (28)

Lori Liveston
Virtual Homes, Real Estate - Waltham, MA

I feel your pain Elizabeth!  I run into that alot in Newton and Cambridge as well.  Showing a property with the listing agent or home owner present is always tough, buyers aren't apt to linger long and really get a feel of the place or say what they really think about the property during an accompanied showing. 

Mar 18, 2010 02:59 PM
Elizabeth Bolton
RE/MAX Destiny Real Estate Cambridge, MA - Cambridge, MA
Cambridge MA Realtor

Hi Michelle ~ The picking up keys method is ridiculous believe me.  And it really kills me when the house is vacant and it's hard to think of a good reason for forgoing the lockbox.

Hi Vickie ~ I own a number of lockboxes but usually don't use the electronic ones in my city because too few agents have the keypad.

Hi Donna ~ My sentiments exactly! It's almost inevitable that a listing agent will inadvertently say the wrong thing - they don't know what's important to the buyers.

Hi Eric ~ That sounds smooth.  Maybe someday...

Hi Lori ~ Buyers often remark on how they prefer the showings where the listing agent isn't there - it's much easier to focus on the property.

Liz

Mar 18, 2010 03:06 PM
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

I don't like putting a lockbox on my properties.  I like to get in earlier, open the blinds, turn on the lights, etc.  and know that it's locked up property afterwards. Although I understand the convenience of lockboxes.

Mar 18, 2010 03:40 PM
Elizabeth Bolton
RE/MAX Destiny Real Estate Cambridge, MA - Cambridge, MA
Cambridge MA Realtor

Hi Jane ~ I definitely appreciate lights on, shades up, etc. It's part of what I go through with sellers - you become a "friend of the electric company" when you're on the market. My advice is to leave the lights on every day just in case there's a last minute showing.  That's what I do when I sell my place - small price to pay.  It boggles my mind when I arrive with buyers for a scheduled showing and the house is dark.

Liz

Mar 18, 2010 03:53 PM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

How in the world could you manage a bunch of listings, a bunch of buyers and all the office work if agents needed you to let them into every showing? No lock box is a huge barrier to sales and the homeowners in that association need to know this, because it will affect their property value. Today's lockboxes are almost all electronic, very secure and reliable. Some houses need lights on, but with 10-20-30 listings you'd be crazy getting to every house for each showing!

Mar 18, 2010 04:42 PM
Ray Saenz
Exit Realty Laredo - Laredo, TX
Homes for Sale in Laredo, TX - Texas, Realtor

There are some people that they don't trust on lock boxes, that's weird :) but true,  I already explain the benefits of them :) keep the good work

Mar 18, 2010 04:58 PM
Bill Gassett
RE/MAX Executive Realty - Hopkinton, MA
Metrowest Massachusetts Real Estate

I agree with you completely. All accompanied showings do is hinder the process.

Mar 19, 2010 12:07 AM
Michael Bergin
Coldwell Banker Residential Brokerage - ABR - SRES - Alexandria, VA
Northern Virginia Real Estate

We have lock boxs here since who knows when. I would be extreamly difficult to do business any other way. Good luck on your mission!

Mar 19, 2010 02:25 AM
Elizabeth Bolton
RE/MAX Destiny Real Estate Cambridge, MA - Cambridge, MA
Cambridge MA Realtor

Hi Leslie ~ Exactly! Couldn't have said it better myself.

Hi Ray ~ I do really like the electronic LBs best - I wish they were more popular here.

Hi Bill ~ That's always been my thought.

Hi Michael ~ I'm working on it!

Liz 

 

Mar 19, 2010 06:03 AM
Denise Hamlin, Broker/Owner
Cardinal Realty ~ 319-400-0268 - Iowa City, IA
Helping Happy Clients Make Smart Choices

Hi Liz ~ Still can't get over the fact that lockboxes aren't standard in your area. I can only imagine what a nightmare it is to schedule showings, not to mention what a dampener it puts on proceedings to have a listing agent tag along! (Not a particularly productive way for a listing agent to spend her time either). With the really secure lockboxes available now I'm just not seeing the down side. I have no clue what the resistance is in your market. Makes no sense at all!!

 

Denise

Mar 19, 2010 10:20 AM
Susan Brown
Keller Williams NE, Kingwood Texas (Humble & Atascocita too) - Kingwood, TX

Liz, Without a lockbox, I don't know how we'd ever function.  Trying to set up appointments to really meet someone to see a home is insanity!

Mar 19, 2010 11:20 AM
Dr. Stacey-Ann Baugh
Century 21 New Millennium - Upper Marlboro, MD
A doctor who makes house calls.

I can't imagine how I would function without the lockbox.  It's so much more convenient for buyers to look at homes without a "strange" agent there, not to mention how difficult it would be to coordinate this with everyone.  Today, we had 13 homes on our list to see and only 1 had no lockbox and required you to make an appointment with the lister.  I called and got no response and we just left it off the list.  Who knows if it could have been the one?

Mar 19, 2010 01:55 PM
Elizabeth Bolton
RE/MAX Destiny Real Estate Cambridge, MA - Cambridge, MA
Cambridge MA Realtor

Hi Denise ~ Isn't it amazing?! It really kills me when you're meeting a buyer for the first time - it's too many agents in the mix.

Hi Susan ~ It is very frustrating some times putting together a tour.  An agent - or even a team of several - simply can't be available at all hours to show a property.

Hi Stacey-Ann ~ Exactly! Often accompanied showings listings go at the bottom of the pile. The properties that are easiest to show are the ones most likely to be shown.

Liz

Mar 19, 2010 04:33 PM
Kate Elim
Dockside Realty - Spotsylvania, VA
Realtor 540-226-1964, Selling Homes & Land a

Hi Elizabeth...Sellers generally want us to use the tools we have at our disposal to get their property sold and yet some will resist the lock box (I've known some agents that refuse to put them on their homes when selling...boggles my mind) and some don't want a sign in their front yard.  By taking these helpful tools out of our arsenel they limit the number of people that are going to reduce their prospects. 

Condos that "outlaw" lockboxes make it really rough for the sellers and agents.  Like you, I'd want to get rid of that provision.  Unfortunately many condo owners may not care until it is their time to sell.

I'm surprised that a suburban area such as Cambridge would not be using lock boxes system wide.  Hope it happens soon.

Kate 

Mar 20, 2010 02:02 PM
Elizabeth Bolton
RE/MAX Destiny Real Estate Cambridge, MA - Cambridge, MA
Cambridge MA Realtor

Hi Kate ~ You're absolutely right - I think that since the only people inconvenienced in a condo association are the sellers who will be moving shortly it's hard to get the association to see the light.

Sometimes it amazes me how slow change comes to real estate but lockboxes are sloooowly becoming a bit more popular here.

Liz

Mar 20, 2010 03:12 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Liz:

I'm glad to see that lockboxes are making headway there. Picking up and dropping off keys was such a hassle when I was working there, especially if you had multiple properties - so much extra driving time and planning for traffic. And trying to corodinate with other agents sometimes even wors, as you pointed out.

Here it is rare to not have a lockbox except for higher end homes. But there are issues with them as well, but they are definitely preferred. I have not run across a condo association here that disallows lockboxes.

Jeff

Mar 21, 2010 01:47 AM
Sandy Shores FL RealtorĀ®, Melbourne Real Estate
M & M Realty of Brevard Inc. - Melbourne, FL
Brevard County Real Estate, Florida's Space Coast

Hi Liz, I agree, that a house or condo without a lockbox is a property that will take longer to sell than one with easier access.  Lockboxes are a must today. However, we have seen some difficulties with some of the local condos that are making it quite difficult to get some of their properties to closing. Some don't want to fill out the necessary docs being requested by the buyer's bank to expedite the sale.

Mar 21, 2010 10:02 AM
Linda Greco Rich, ABR, SRES
Exit Preferred Realty - Bel Air, MD
Harford County Specialist

Liz, I have never heard of such a thing! We live by lockboxes here!

Mar 22, 2010 02:57 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

Liz - I have never understood sellers wanting to sell homes putting in place so many showing restrictions; but they often do!  Showing restrictions can sometimes be a symptom of divorce, where the wife has "custody" of the house, but doesn't really want to move.  The husband is anxious to sell - but the wife - not so much:-)

Mar 22, 2010 12:17 PM
Elizabeth Bolton
RE/MAX Destiny Real Estate Cambridge, MA - Cambridge, MA
Cambridge MA Realtor

Hi Jeff ~ It has gotten a bit better - weren't those tours doozies?! Sounds good on the West Coast!

Hi Sandy ~ The trend here is for the management companies to charge hefty fees for providing forms, condo docs, etc.  It's very frustrating - especially when we can get the condo docs ourselves and only need one or two forms - but have to pay the full $150.

Hi Linda ~ Thank your lucky stars!!

Hi Myrl ~ You and me both! Accessibility is key to getting the best price.

Liz

Mar 23, 2010 12:10 PM