Groups are smaller communities within the larger ActiveRain. Join groups created by others. or start your own and
get others to join
This is the place to view the past and present contests put on by ActiveRain and its members. Everyone can join the
group and help encourage each other. Current contest will be highlighted posts so it's easy for you all to see. Let it
Curious as to what others in your profession think about a certain product or tool?
AR's community takes the time to leave honest and transparent reviews of their experiences
so you can be a bit wiser about your purchase.
Broken down by categories and subcategories for easy finds
Get an unfiltered look at what real users are saying
Leave a review yourself for others to benefit from
Add new products as you use them and gain points for doing so
ActiveRain University (ARU) provides free on-line training. We coach, consult and support real estate professionals about real estate trends, technology and social media.
ARU Calendar provides class types and registration links
Watch short tutorials on updating your photo, inserting a hyperlink and much more
Sign up for the Daily Drop so you don't miss out on AR's daily happenings
Find answers to most FAQ's
Whatever it is you're into and wherever you are, AR surely has a group for you to join.
Brand, off the wall, specific subject matters…whatever it is you're looking for.
Each time you write a post you can syndicate your post to 5 groups.
And if by chance you don't find what you're looking for, start a new group today!
Get your content in front of more eyes
Search by location or type
Feel free to start your own group
Find some that are close to home and close to heart
Each month AR runs numerous contests as a way for our members to engage in activities
that will boost their business and increase their visibility in the community and beyond.
Earn points by partaking in these contest and climb the leaderboard
Do what's good for you and your business by participating
If you have an idea for a contest, just let us know
Stay motivated and on track with new contests popping up each month
Ask a Real Estate Question
Here's another avenue for you to build relationships with others. Share your expertise with someone searching for answers.
Play the teacher role and help someone out today
Your Homepage will alert you of new questions in your state
A wonderful way to open a door to a possible new client
Ask a question yourself to get help
These state pages or hyper-local pages provide content directly related to a specific geographical location.
State, County, City and Neighborhood pages make it easy for consumers to find what they're looking for.
Post your listings, school information, local events, market reports and more
Consumers peruse these pages for information
Farm your niche market and cover all the happenings in your neighborhood
Building and maintaining client loyalty is the name of the game when it comes to customer service. Satisfied clients are the greatest source for referrals, and the word of the mouth is still the most efficient method of generating new clients. How do you attract and maintain client loyalty?
Building loyalty - Treat your clients the way they want to be treated.
1. Use personalized treatment - People have particular needs. It's in your best interest to make them feel special and respected. They will certainly stay with you on the long run.
2. Be reliable - Keep your promises and deliver on time to build trust.
3. Be flexible - Lose the phrase "company policy" from your vocabulary. Be ready to make changes to your schedule and business approach to accommodate clients. Don't turn yourself into a corporate entity.
4. Be consistent in your approach - Treat customers with respect and always be truthful. There's no better way to build trust.
5. Get personal - Make your customer your friend. Ask about their family, important events in their lives and follow up on this information.
6. Set yourself up for the long run - Be sure to tell them you intend to be of service after the sale has been made if they need you, whenever they need you. Treat them like people, not like deals and they'll be sure to come back.
Maintaining loyalty - The basis of maintaining loyalty is continued, consistent communication. Focus the majority of your marketing efforts on your current clients, because they are more likely to use your services than new ones.
1. Make all forms of communication and contact personal. For this, you need their names as well as personal data about important things and events in their lives: hobbies, birth date, birth dates of family members, marriages, and funerals.
2. Thank you notes - This should be a given step but so many forget to thank their clients for bringing their business to them. Don't be that kind of person.
3. Phone - Give them a call now and then either to congratulate them on their birthdays, or to wish them happy holidays, and don't forget to inquire whether they need your services.
4. Newsletter - Keep in constant contact by sending them newsletters chockfull of interesting and useful articles.
5. Direct mail - Make sure to include all of your old clients on your mailing list for promotional material and offers.
6. Holiday greetings - People love to be called upon on holidays. Send them beautiful postcards at Christmas and Easter, or any other date you feel it's appropriate.
7. Incentives - Reward your old clients for sticking with you. Send them freebies, small gifts and services, either on special occasion or as a part of a campaign especially focused on maintaining their loyalty.
8. Keep your service standard up - Or even raise it if possible. Don't slack off just because you know them.
9. Ask for feed-back - Old clients are a very valuable source of feed-back. Even more so, asking for feed-back let's them know you are sensitive to their needs. Also, very likely, the next time they bring their business to you, your services will be even better than the last time.
10. Throw a party for your old customers - This is a great way to maintain relationships. Who doesn't love parties?
11. Get together every now and then - Meet for lunch or coffee, it will be a good opportunity to find out if they still need you.
Taking care of the client is about making sure that their needs are met. A client who feels they have been well taken care of will be a happy client. A happy client will feel more loyalty to the company who takes care of them. And loyalty is what quality customer service is all about.
Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers and brokers listed on this site. These real estate profiles, blogs and blog entries are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a house. ActiveRain Corp. takes no responsibility for the content in these profiles, that are written by the members of this community.