I have run into prospective buyers in the last week that have had a bad experience with a real estate agent in the past. One said they were being pushed in a direction they did not want to go in. The second didn't like their agents personality and was being pushed into looking at  three families which they were not interested in.They wanted a one family and did not want to be landlords. I give my buyers my professional opinion backed up by facts and give them certain suggestions they might not be thinking of but  they of course make the decision on what they want and what is best for them. I would never push someone in a direction they did not want to go in. When somone buys property they should get what they want. First impressions are everything. When buyers have had a bad experience with a fellow real estate agent i think  they see that agents face for the first few minutes of my conversation with them. I never bash their past agent. I don't tell them what that individual didn't do for them only what i will do for them. More importantly. I show them. What are some complaints other agents have encountered regarding prospects past agent? How do you deal with them?