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Oddly, those at the higher end of the net worth scale view (some) of us as valuable professionals that provide a reasonable service for a reasonable fee. At the lower end of the net worth arena, they think we are greedy, blood sucking leeches that make WAY too much money to not do anything. At least that has been my experience.
2. What makes a good Agent?
Ethics. Negotiating skills. Ability to listen. Ease of putting others needs in front of one's own. Training. Desire to help.
3. Why don't many clients use the same Agent for their next transaction?
From what I keep reading... because they can't remember who it is, most of the time.