Remember when you were a kid and would get a little beyond yourself, I vaguely remember that happening once in a while and there was always an adult around to ask "who do you think you are talking too?" It would make me stop and think and some times run, but I would speak differently as I was running.

And so today on Silent Sunday I need to ask who do you think you are talking too?  When you are asking that seller to accept the offer on the table, are you sure that they can do that?  Do you know what is going on behind the scene?  Are we sometimes so excited to be able to give the offer that we miss something. Do we know who we are talking too.

When you pick up your cell and answer maybe too abruptly, do you know who you are speaking to?  Is it a buyer who just found out their funding is not available and they may loose that dream home?  If you knew who you were speaking to would you soften your tone?  Would you be a little more patient?

If the agent calling to inquire about your listing is a little disjointed and you are wondering how they passed the test, try to remember who you are talking to.  They could be another human being who maybe has trouble at home or too many bills to pay.  Be patient even when you have only shreds of patience left.

The fact is you never really know who you are talking too and just what is going on in their lives.  Just a thought for Silent Sunday.

Liz Wallace

Broker Century 21 Sherlock Homes

www.century21sherlockhomes.com

cell: 516-225-0960

office: 516-764-2601

Serving the South Shore of Long Island, We Take The Mystery Out of Buying and Selling Homes.

 
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41 Comments on Who do you think you are talking to?

20 Most Recent Comments Displayed Show All

MAR
29
2010
163,887 Points 1 Featured Post

Liz, what amazing thoughts to completely change your day and how you speak to people. Stopping to remember that someone may be having a rough day is so important. Thank you for the reminder.
8:00am • #22
107,941 Points 1 Featured Post Localism Sponsor Outside Blog

Thanks Liz!  I agree with you.  It doesn't take an exceptional person to be aggressive or rude.  I don't think you can ever regret just being nice!
8:50am • #23

Liz - Your thought are so true...when my phone rings I try to take a moment to get my breath and answer in an even tone....then caller can pick up on stress or neg energy.
9:15am • #24
463,655 Points 1 Featured Post

Good post today, with a "heads up reminder to be polite"

Patricia
9:41am • #25
196,299 Points 14 Featured Posts

Hi Liz - So true!  Now more than ever.  As Realtors®, we are often the barometers of what is going on in this economy...the "reality check".  Compassion is a huge part of our responsibility.  Thanks for the reminder.
10:01am • #26
305,993 Points 4 Featured Posts Outside Blog Attended Rain Camp

Liz - So true.  You never know what's going on with the person on the other end of the phone.  Best to "do unto others" and you'll never have to worry about offending someone.
10:17am • #27

Thanks for the reminder. We are to look out for the concerns of others as well as ours. 
10:21am • #28
281,719 Points 1 Featured Post

Makes you stop and think! Then and now. Thanks and have a great day!
10:23am • #29
129,843 Points

You njever know other situation!  Try to treat everyone with respect and you will receive the same.
12:04pm • #30
1,907,495 Points 383 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Liz, nice post!  And at the same time, I've had people call without identifying themselves, and I really do have to ask the question of them!
3:56pm • #31
421,110 Points 12 Featured Posts Called Shot Master

That's a great post, Liz; we would all be better off if we remembered your advice.
4:35pm • #32

Especially true when everything forwards to your cell phone.  Drives wife nuts when I answer my cell like a business, even at night.
6:28pm • #33
477,596 Points 15 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

You're so right.  You never really know what is going on on the other end.  Treat everyone the way you want to be treated in return.
7:11pm • #34
161,444 Points Localism Sponsor

Liz, this is a great reminder for us to take a moment and a deep breath and to be humble and grateful!
9:57pm • #35
625,083 Points 16 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Yes, yes, yes...we must be careful how we speak to people, always. As my grandmother is fond of saying, you catch more flies with honey than with vinegar.
11:37pm • #36

It is always good to be reminded. I'm bad about this.
11:39pm • #37
1,348,164 Points 41 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Considering how other people are feeling is important not just in business but in our every day, interpersonal interactions.
11:40pm • #38
MAR
30
2010
Localism Sponsor Outside Blog

Thanks for the reminder - I'll be a little more patient and thoughtful with my phone callers.

Desert Mountain Scottsdale Real Estate
1:18am • #39
113,215 Points Called Shot Master

You're 100% Right.  I have to regularly remind myself.  I have been getting frustrated rather easy lately.  I can't forget that the folks on the other side of the phone may be frustrated also.  Cooler heads always prevail.
11:04am • #40
2 Featured Posts

I like this post and I will take this lesson to heart. I actually just did this the other day with one of my listing clients. He frequently calls and asks for updates right after they occur. It is as if he can't wait for my normal update which is provided within 24 hours. He also sometime calls late at night.

Anyhoo, I was a little short when I answered his last call...Turns out his grandmother just passed and he wants me to list her condo. So, you're right, it is best not to assume and to always be mindful of what the other person on the phone may be dealing with.

Great post!
11:52pm • #41

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