Family Therapist Virginia Satir identifies 5 personaliy types when people are in a stressful situation.
I would say working with homeowners in a Short Sale is definately a stressful situation so I suggest you become aware of these 5 personality types as you will most likely be confronted with them if you are a Short Sale Specialist.
- The Placater:
The Placater will do almost anything to avoid stress. Placaters tend to be a little narcissistic and are concerned about themselves and making a good impression. They feel uncomfortable in stressful situations and will ignore any situation that causes them discomfort. Direct confrontation is most likely not the approach you will want to do with a Placater.
- The Blamer:
The Blamer feels all alone in the world and tend to look to others as the reason for their misfortunes. When Blamers are confronted with stress they tend to feel more isolated, and will often take look to take charge of the situation and bluff their way out of a situation as a way to over compensate for their feelings of helplessness. It is important to make sure your client does not feel alone and to give and share some empathy with a blamer.
- The Computer:
The Computer does not like to show emotions and when confronted with stress will resort to logic and appear to be in control of their emotions when they are really churning mad on the inside. Beware of any explosions or melt downs when working with Computers.
- The Distractor:
The Distractor gets easily confused during stressful situations and will grasp for straws when looking for answers to their stress. You know you are working with a distractor when you scratch your head and ask yourself "Who is this Person". They often will become someone your are not familiar with and so you must be aware that they too are not sure who they are.
- Leveller:
The Leveller is the ideal person to deal with stress. They like it when they are told things as they are without minimizing the situation. They are comfortable with who they are and can usually manage ambiquous situations. It would be nice if we all had clients who were Leveller's during a Short Sale.
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