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R*E*S*P*E*C*T

By
Real Estate Agent with Sibcy Cline Realtors®

   What has respect got to do with Real Estate? In my opinion a lot. Let me tell you a little story.

   I was holding a home open in June. A young couple came into the home and viewed it. On my open house house registration form they said that they were not working with another agent. They also let me know that they were pre-approved for a loan. I asked them who they were going through to get financed and they told me the name of the mortgage broker.  

  This broker works with referrals and does not do any walk in business so I knew that another agent had sent them there. I explored with them what they were looking for in a home and the price range that they were interested in. I tried to find out who the other agent that they had met was but they told me they could not remember. I knew that the agent worked with my broker but as we only have 1600 REALTORS® with the information I had I could not determine who it was.

  Last night we successfully negotiated a contract on a new home for them. This is a very nice 3 bedroom ranch that is cute as a button. At that point they shared with me that they remembered the agent that they had talked to. In fact they always knew who the agent was. They also told me that they would not share with me the name of the agent.

 What was the biggest factor in them searching for a new agent and finding me. The other agent told them "When you are serious about buying a house call me". They just took that the way it sounds. That the other agent did not have time to work with them unless they were ready to buy today.

 I took the time to explain the process and we looked at about a dozen homes together. At this last home on the second viewing I could not park in the driveway as we had the whole family there.  One of the fathers sat in as we were writing the contract. The whole time I treated everyone with the respect that a human deserves. As we were leaving and I was getting ready to deliver the contract to the listing agent the father thanked me for helping his daughter and walking her through the process. She has been talking highly of me to her family and there were a lot of them!  

 The strange thing to me is how the whole family thought that I treated my young clients wonderfully. I only treated them as I would want my own son to be treated and he is about their age.  

 

James Gordon
Sibcy Cline Realtors® - Cincinnati, OH
REALTOR, PBD SFR SRS
Douglas you have to be careful of the way you say things. Your wording may be misinterpreted and you can come off as not being interested in helping the person.
Jul 29, 2007 12:09 AM
Sybil Holcomb
Ayres Realty - Douglasville, GA
Congratulations!  That's the way we should treat all of our clients.  Sad to say they don't always treat us that way.
Jul 29, 2007 12:12 AM
James Gordon
Sibcy Cline Realtors® - Cincinnati, OH
REALTOR, PBD SFR SRS
Sybil true respect should be mutual but sometimes you have to show that you deserve it.
Jul 29, 2007 12:35 AM
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate
James, obviously she or he didn't need the business. When buyers are READY they are READY ! Good job and I hope it turns into many, many referrals for you !
Jul 29, 2007 12:35 AM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552
James, it must be nice for the other agent that he (or she) has so much business that prospects can be turned away.  These buyers correctly surmised that the previous agent didn't care about them.
Jul 29, 2007 12:46 AM
James Gordon
Sibcy Cline Realtors® - Cincinnati, OH
REALTOR, PBD SFR SRS
Missy I hope that referrals come also because the extended family was nice. The REALTOR® that lost this client missed out on a lot.
Jul 29, 2007 12:46 AM
James Gordon
Sibcy Cline Realtors® - Cincinnati, OH
REALTOR, PBD SFR SRS
Brian it just seems that there are a lot of agents right now that don't care.
Jul 29, 2007 12:49 AM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services
I always give each of my clients the time they deserve.  I love to help 1st time homebuyers go through the process.  They are so appreciative.  It is exciting to see their faces when they find the perfect home!  Good for you for taking the time to work with these young kids-- I always find it leads to referrals down the line.
Jul 29, 2007 12:57 AM
» Bill Burress Nationwide Mortgage Originator
» Bill Burress Nationwide Mortgage Originator - Fort Myers, FL

James:

Good Job.  Many buyers need a little T.L.C. 

Jul 29, 2007 01:08 AM
James Gordon
Sibcy Cline Realtors® - Cincinnati, OH
REALTOR, PBD SFR SRS
Joan first time buyers can take a lot of time but the feeling that you see them become home owners is wonderful. 
Jul 29, 2007 01:12 AM
DDR Realty
DDR Realty - Newburgh, NY
Orange County NY
Real Estate is about dealing with people. Like any other aspect of life which deals with people, RESPECT is paramount!
Jul 29, 2007 01:12 AM
James Gordon
Sibcy Cline Realtors® - Cincinnati, OH
REALTOR, PBD SFR SRS
Bill sometimes it's not even T.L.C. but the courtesy of taking them at their word until they prove themselves untrustworthy.
Jul 29, 2007 01:13 AM
James Gordon
Sibcy Cline Realtors® - Cincinnati, OH
REALTOR, PBD SFR SRS
Derrick I could not agree with you more.
Jul 29, 2007 01:14 AM
Anne Hensel
South Beaches Real Estate Professionals - Saint Petersburg, FL
Realtor - Broker - St. Pete Beach, Treasure Island

Great post and you are so right

everybody should be treated with respect and courtesy

this goes both ways

Jul 29, 2007 01:33 AM
James Gordon
Sibcy Cline Realtors® - Cincinnati, OH
REALTOR, PBD SFR SRS
Anne I remember once when I worked retail a person came into the store. He wanted to see the top of the line in T.V.'s and home theater systems. He was dressed in dirty Carharts and workboots. When we got done with the technology tour he asked to to figure up how much everthing was. He paid over 10,000.00 in cash it seems he had just recieved his tobacco money and wanted to treat the family.  
Jul 29, 2007 01:50 AM
Paul Moye
Benchmark Realty - Franklin, TN
Broker, GRI, SRES
Great post and we all need to remember that if you treat every client or fellow REALTOR like we would want our parents or children treated the potential referral business is unmeasurable.
Jul 29, 2007 01:57 AM
James Gordon
Sibcy Cline Realtors® - Cincinnati, OH
REALTOR, PBD SFR SRS
Paul that is exactly right. You need to remeber that it does not matter if you are having a bad day, make theirs great!  
Jul 29, 2007 02:05 AM
Jeannie Kontis
Lancaster, PA
I love working with first time buyers.  Sure, they need a little extra hand-holding and a bit of a slower pace, but this is their life savings we're talking about!  What a huge step for them!  We are in a "people-oriented" business, and if we don't have time for all kinds of people, how in the world can we be successful?  I too treat my clients the way I would like to be treated, with attention - with care - and with respect.  Good for you!  And just watch those referrals pour in!
Jul 29, 2007 04:29 AM
James Gordon
Sibcy Cline Realtors® - Cincinnati, OH
REALTOR, PBD SFR SRS
Jeannie I just can't believe that someone would just "blow-off" someone looking for help.
Jul 29, 2007 09:38 AM
» Bill Burress Nationwide Mortgage Originator
» Bill Burress Nationwide Mortgage Originator - Fort Myers, FL

James:

Good point.  I think you did a good job on this one. 

Jul 29, 2007 02:30 PM