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Uncooperative Tenants

By
Real Estate Agent with Exit Realty - The Infinity Group

Being realitively a new Agent (not to the real estate industry) I have had my first experience with dealing with Tenants who do not want to be cooperative.  Right out of the gate, they didn't return my phone call when I tried to make an appointment to measure and take pictures, so the Seller contacts them and gets them to email me.  I reply to the email and say that I need to come in on a certain day and time, and guess what, no reply.  Do I just show up on that day and time?  I understand their frustration, however, they were given 2 or 3 months notice by the Seller that she needed to sell the property.  Anyone have any advice?  I have a feeling this won't be the first time I will rely on some one elses experience with this topic.

Lois Davies
Century 21 Birchwood Realty, Inc. - Cape Coral, FL
Cape Coral & SW Florida

Hi Norma

Unfortunately I think you are in for a hard time.  Last year I had a listing with a "tenant in place" and it was a disaster.  She was very specific about the times the property could be shown and had issues with every appointment.  I eventually told the home owner that I could not sell a home that could not be shown.  When the tenant finally left they trashed the house.  Currently I have the house listed and have an offer, but the pricing has drastically changed; this had been a beautiful home.  I hope your situation is a lot better than this one. On the other hand I had a listing with one of the nicest tenants you could want, the house sold because of the care and cooperation they gave.  This is the type of tenant I hope yours will be.

Apr 18, 2010 04:30 AM
Norma Spaeth
Exit Realty - The Infinity Group - Las Vegas, NV

Lois,

I spoke with my Seller today and informed her that this may be an issue that will keep her from selling this property as fast as she would like.  This tenants lease is up next month, and even though it may be tough to lose the rent, I told her to she needs to think about giving them a notice to vacate.  Lets just hope she opts for vacating them.

Apr 18, 2010 05:00 AM
Deborah Byron Leffler BzyBee Real Estate Lady!
Keller Williams Realty Boise - Nampa, ID

I hope she chooses to let it go vacant....another thing that some times can help...offer to pay the tenant in the way of a credit to their rent...$10-$25 per showing...sometimes that can help!!! 

good luck!

Apr 18, 2010 05:51 AM
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

First you need to know the notice requirement in the lease or your state law and abide by it.

Second, you need to have a key to the property.  If the owner does not have home to give to you, have the owner give the tenants notice in writing that you will accompany a locksmith to the property who will make you a key if they do not provide one;

Third, you need to be providing notice BY e-mail.  Again, the property owner should have this information and if they do not, then once you have the key, you need to give then notice by posting it on the door one time that in future if they don't respond or provide an e-mail you will give them notice and then enter.

The tenants obviously have a copy of their lease and you are at a disadvantage...with a key and their e-mail, you should be giving PROPER notice and entering.

 

Apr 18, 2010 07:28 AM
Norma Spaeth
Exit Realty - The Infinity Group - Las Vegas, NV

Deborah - Thanks for the suggestion on rent credit, my seller has offered the washer and dryer to them as an incentive, so far not much appreciation for that gesture, maybe money talks louder.

Wallace - Thanks, the first thing I did was learn the notice requirements in Nevada, as well as get a key from my Seller.  I have tried to have all of my communication with this tenant via email, and if a telephone conversation happens, I follow it up with an email for clarification.  I really appreciate all of this advise from those of you who are far more experienced in these matters.

 

Apr 19, 2010 05:48 AM