When I set out to run Elite Signing Services, I wanted to develop a different kind of professional notary business. My husband has been a signing service owner for over ten years. I have a background in loan origination. I decided to take my experiences from lending and loan origination to develop a signing service that plain and simply " gets it".
Before my current position I was a Senior Account Executive for World Savings / Wachovia Mortgage for nearly ten years. During that time I worked mainly with mortgage brokers and their loan officers, but also real estate agents to beat deadlines and make miracles happen in the form of loan approvals. Working as the middle stopping point between the loan officer and the escrow officer, one thing was always clear to me - it takes an army to close a home loan. I say that because there are so many key players involved. Everyone has to do their job and all the pins have to line up perfectly for every deadline to be met and for the loan to close on time. There are many points in the timeline that we don't always have control of. One of those key points is when exactly the documents will get to the title company.I also saw how hard the escrow officers worked on a daily basis to play timeline catch up once documents were delivered to title. If I had a penny for everytime a loan officer scheduled a notary to be at a signing when documents weren't even close to be ready, I'd be a millionaire. Well ok, I'd have a few thousand extra dollars. Let's face it, no one likes the last minute scramble, and nobody likes to be unprepared.
There are so many factors that could delay or modify loan documents. There are also quite a few unknowns when originating a loan. As a loan officer, we don't always exactly know the appraised value of a home until the appraiser completes his report. We don't know the status of a client's credit report until the credit report is pulled. We don't know exactly when documents will hit the title company until they do. We don't know for sure a customer will sign loan documents until they are finished signing them. While I spent my ten years as a wholesale mortgage loan executive working to make miracles happen despite the first two unknowns, I am now working to make the latter two unknowns a lot less stressful to my clients.
How does a signing company work with unknown document delivery times and then unknown of sending a stranger to represent you as a loan professional and help close your loan? The first issue is easy. Our Advance Reservation process lets our loan officer "reserve" an approximate signing date and time with our ageny by letting us know a few key factors - zip code, transaction type, where, and a range when documents might be ready. We then start working IMMEDIATELY to secure at least two experienced and ELITE notaries for that specific zip code, that should be available within the time range. We also offer 24/7 online ordering and follow up on all our transactions.
As a loan originator, there was nothing more frustrating that working for weeks or sometimes months on a loan, only to have it go to title where a notary I wasn't familar with performed the accomodation signing, and commented about the loan or convinced the borrower not to sign. Because these instances still haunt me years later, we have developed questionaires, interviews and trainings to make certain we send out only the best notaries for your clients. I wish someone had done the same for me and my loan officers.
We are available 24/7 to request, schedule and check status at www.elitesignings.com
We are nationwide, and are wherever you need us to be!
Amanda Johnson,
916-878-6637
Elite Signing Services
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