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Realtor.com: Top 10 Complaints

Since Allan Dalton of Realtor.com chastised Zillow, there has been a flurry of posts and comments about how Realtor.com may not be serving NAR members effectively.

Here are 10 of the top complaints we found:

Not a consumer friendly site. Listings lack details and contact information
Lead Capture - requiring consumers to submit personal information
Charging extra for enhanced listings
Charging extra for leads
Charging extra for featured listings

Read the rest of the post here

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Posted by rudy bachraty on 10/23/2006 12:32 PM

Comments (10)

real estate, zillow, realtorcom, realtor, sellsius, disintermediation, allan dalton, technology, complaints

10 Comments on Realtor.com: Top 10 Complaints

OCT

2006

Surprised there were only a top 10..if you ask realtors in the field you would easily get a top 25 in no time.

It used to be "our" website and now we have to pay to get any placement on it for our listings (even extra for the virtual tours); we have to pay to get a web page of our own; we have to pay to get leads back . . . It doesn't make any sense to me. I'm sure it does to the powers that be that are making the money, but the members are not happy.

teri - please feel free to add to the list...

bonnie - this is what we have been reading and hearing as well.

rudy.sellsius°

OCT

2006

I think agents need to distinguish between the #1 site overall and the #1 site in their market. A well-designed locally-oriented site will always be more beneficial to buyers and sellers than Realtor.com.

OCT

2006

Agents owe it to themselves to build their own local brand - based on market expertise and the highest level of customer service. If we do this, we can win against sites like, Realtor.com and Homegain.com. These sites just take our product and sell it right back to us! Doesn't make sense to me. I would rather take the money I spend on Realtor.com and lead aggregators and invest it in my own brand, technology and systems.

IN this way, a full service full value and full price broker can do just fine in any market.

OCT

2006

john - consumers ultimately decide which site helps them the most. any site, local or national, that provides enough information to consumers and helps them easily connect with the agent is valuable.

andy - it is in the best interest of agents to invest in and build their own brand on both a local and national level as long as the costs are reasonable. you never know where a buyer may look. they may look at a national or regional site before they find a local site. you just never know.

how would you feel if realtor.com did not charge extra for anything and all leads went directly to you?

rudy.sellsius°

If Realtor.com did not charge extra and was not a lead generator, I'd be a happy camper. Level the playing field so we can be judged by what we each provide as independent contractors.

bonnie - i think the majority of real estate agents would agree with you.

rudy.sellsius°

p.s. loved your pumpkin!

And I liked yours. I'm jealous. I checked it closely. If someone had just given me the idea I think I could have translated it into Paint, but my idea wasn't so creative as yours. Didn't you just love the bugs? It fits with Teresa's obsession with bugs which contaminated Larry Cragun! Larry didn't carve one? What's up with that?

bonnie - i'll pass the kind words to my wife, as he is the one who cleaned up my pumpkin mess and made it pretty :) larry said our pumpkin scared him right out of the contest. go figure.

rudy.sellsius·°

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