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9 Comments on Listing Agents
I agree with the others. Our responsibility is to help our client find the best house for them, and that includes showing properties listed by agents who are difficult to deal with. This does mean, however, that I make sure that every i is dotted and every t is crossed even moreso than usual, and that I keep my broker firmly in the loop (she knows which agents in other offices - or which entire offices - can be "problem children" to deal with). I also document, document, document - follow up EVERY phone conversation with a "per our conversation" email with read receipt requested, print out everything and have it in the file, etc. (This is where my legal assistant background comes in handy!) Both to protect my client and to protect myself and my broker.
Been there done that. If I don't show the home, I am not doing my job. And yes, it usually is a sealed deal. On a positive side, you can learn from the history and go in more prepared the second time. There are a few agents in the area that have caused me past nightmares. The second and third deals have gone much smoother because I have let them know that I'm not going to stand for their intimidation tatics and I can counsel my clients on what to expect (one agent is rough on inspections so we prepare the offer based on this).
First thought. "I'm never going to do business with that lousy SOB again." Of course that's always said in my head, not out loud. If I have had repeated bad experiences with the agent, unfortunately his listing goes to the bottom of my showing list. (This may in fact be the BEST service to my client).
Second thought. I would put personal feelings aside and show the home. As the utmost professional, I can handle it.
Third thought. I might have a conversation with the clients about this home in particular and let them know they may be in for a difficult experience. This way, they could make the decision about seeing it. After all, they might pass on it anyway. Sometimes we think it's the perfect house and it really isn't.
Final thought. I would review all the possible homes with them, keep my mouth shut, and let them decide which ones they want to see.
Thanks for the comments.