Bank of America's lack of response to this short sale is disheartening to say the least. My seller has been jumping through hoops for over a year trying to work something out with your bank. We now have the FOURTH buyer that is willing and able to close on this property at market value yet your bank has now closed the file for "Insufficient offer".
The call center states the file was closed on 4 February even though I have emails from X on the 17th of February stating it was still at the Investors. Was she lying? Or just out of the loop? In fact a new BPO was ordered and done on February 5th.
Back in November I had a long email thread with L who had asked the buyer to raise the contract price from $65,000 to $67,500. They did. She then asked the seller to contribute $2,700 in cash. He agreed. We thought at this time that we were close to getting an approval.
The transaction went dead until I heard from L on 12-21-09 telling me the file had been switched over to X
At this time I started trying get an update from X. I was told by her on 2-1-10 that the file was with the investor and had been submitted on 1-8-10. I was again told by her on 2-17-10 that it was still with the investor.
On 3-5-10 the call center told me the file was approved by Freddie Mac on 3-3-10 and that I should be getting the letter at any time. I called back in on 3-09-10 and was told the file was closed. Since then I have sent numerous emails to X and a couple of emails to her supervisor and have not received a response from either. I have also left several messages on X's voice mail that have not been returned.
Today I am filing a complaint with the OCC and the BBB. Of course I'm sure you have a very long list of complaints so one more probably means nothing to you.
I have been working short sales for several years and understand the frustrations on all sides of the transaction. What I don't understand is the complete lack of communication on this file. If you are not going to approve the short sale then tell us so. Ignoring us is just wasting our time.
I am the co-owner and founder of a network of Short Sale agents throughout the country called www.ShortSaleSuperStars.com From what I have read on our site, agents and consumers everywhere are pissed off with your complete incompetence. But that's an issue for a media interview and has nothing to do with this email.
So back on topic. What can I do to HELP you get this file approved and off your desk? THE END
I received a response in 15 minutes and should have my approval tomorrow. Life is good. If you are facing foreclsoure please give ma a call. I may be bale to help.