What I like about "Clients who are Kind and Nice"

 Unusual topic? Perhaps. But sometimes I think we (speaking collectively here), as REALTORS, focus more on the problem or difficult clients when we seek assistance and counsel from others, or possibly forget that (hopefully) a large percentage of the people we deal with are really pretty nice folks. I guess I like to be reminded of that, which prompted me to write. Plus I have just recently met a new client that I really really like - she's nice!! - and have very recently heard from several other past buyers and sellers that I really enjoyed working with and would describe as kind.

So what's a nice client to you? Well, for me, someone who is kind (per Wikipedia, Kindness is the act or the state of charitable behaviour to other people), respectful, and courteous, for starters. They don't have to agree with me - in fact I like those that challenge with questions, or who like to engage in a bit of intellectual discourse - nor do they need to take my advice. Someone who will listen to me when I speak, just as I try to do with them. And who wll treat me in a way I like to be treated and respected. 

I also like clients who are kind and polite to others - you hear them on the phone with their mortgage lender, or in speaking with the other agent in the transaction, or talking to their children, and around pets, and you can't help thinking how kind and nice they are. They make me smile and laugh, and in difficult times they can still be kind even when being forceful, decisive or expressing their dissatisfaction. They are the ones that make me want to be like them, and to spend time with them, and to feel so badly when things do not turn out as they had hoped.

I've been blessed in that I would describe almost all the clients I have had as nice, kind people. Is this unusual - I don't think so, and I certainly hope this is true from other's perspectives. But it's easy to forget admidst the problems and emotionality that so often occurs in a transaction. And kindness, in turn, causes similar behavior (at least in most people).  I hope I can always keep this in mind, even when I am dealing with someone who is not nice. Pass it on!

 

4 Comments on What I like about "Clients who are Kind and Nice"

Jeff, My experience has been that the vast majority of my clients have been kind.  That's why the occasional client who gets nasty overnight (all three of mine changed overnight) is such a shock and why we right about them.  It's like a comment I heard on the radio the other day, "The reason it's so hard for us to accept that people do things that happen like the Nazi concentration camps is because we have to embrace insanity to believe those actions can be true."  Most of us can't imagaine that kind of behavior.  In like manner most of us can't imagine why a client would be unkind.  It's just not normal.

10/23/2006 10:29 PM by Bonnie Erickson (The Realty Matrix)


Hiya Jeff

I have dealt with 'kind' and 'not so kind' clients.  Though I appreciate the nice clients, it's the not so nice that automatically stands out and is memorable to me.  Fortunately, the not so kind ones turn out to be not so bad after they realize I was only trying to help them.  Meaning that most of them have had bad experiences with previous people in the business so they automatically assume I am just 'like the rest'.

10/23/2006 10:36 PM by Allen Turla (National Lenders Services)


All my clients are nice.  If the aren't, I just wont work with them.  One of the main reasons I love my line of work.  I choose who I work with just as much as the other side chooses to work with me.

10/23/2006 11:17 PM by Michael DeMello, CRS, ABR, e-Certified (Prudential Americana Group, Realtors)


Choose to work with people you like and respect. Remember that buying and selling is VERY stressful. Sometimes the "unkindness' comes from this pressure. We have to bend a bit but always with respect. How many times have you had someone with an unkind comment not mean it that way at all.

It depends on our level of tolerance..how we might percieve this so called unkindness. So we all need to take care of ourselves first (proper diet, exercise and rest). THe "unkindness" might not so obvious when we are in control.

10/28/2006 02:29 PM by Margaret Rome- Baltimore, Md.-HomeRome.com (TREC-Sell Your Home With Margaret Rome)


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Real Estate Agent: Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)
Jeff Dowler ~ Carlsbad Real Estate
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