Business is good, everything is running smooth, then one of my key employees (that has been with me from the beginning, before our business exploded), notifies me that she is giving two weeks notice. No problem ... my key employee is willing train her replacement, except ...
Ultimately the replacement does not work out (and makes matters worse) and the person that replaces her, does not work out either. Now what? We are in Big Trouble because we don't have time to train someone new nor do we know what to train a future employee to do in the position.
What did I learn ... You have to run your business like a business and need systems and checklists in place for everything and everyoneto understand, and have a backup plan for the unexpected. No one employee should ever be in a position of holding your business hostage.
What did I do... I took over the job myself and learned all the aspects of the job as I documented what I learned into an "Employee Reference Manual". From this, I now have my training manual and backup plan for future employees totake over this job. My business is no longer dependent upon someone elses knowledge of things that are vital to our business, that no one else in our business understands. We now have a back-up plan and training manual, if and when we are ever faced with this challenge again.
Troy Funk, Keller Williams Realty on the Water, Sarasota, FL
www.SarasotaRealEstateGallery.com
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