Breaking UpI started thinking about divorce this week and I know it's an uncomfortable thing for us to think about-- but it happens to someone pretty much every day.  My thoughts weren't about divorce at home (we're hopelessly smitten with each other) but on the job.  How do you break it off with a professional that has been "in service" too long?  How do you tell your REALTOR®, or your buddy from college that does mortgages, or any other 'relationship professional' that you've grown and moved on without upsetting the friendship and the harmony of the universe?  How would you want your client to break it off?

My thoughts were drawn to the subject after thinking long and hard about my bride and the 'long-in-coming' break up she's just endured.  For about three years now my daughter has been subtly and not so subtly encouraging my wife to break up with her hairdresser.  My bride has been seeing the same woman for a little more than 11 years now and, according to my daughter, it's long been time for a change.  It was change that drove the two of them together years ago... my bride wanted to shift from the 'below the shoulders' style of her 30's to the shorter, more stylish look of her 40's but couldn't really go for broke until we moved to a new town-- forcing the breakup with her old stylist.  That break up was amicable and made sense-- like the summer after high school romances that inevitably lead to different college lovers by about the second week of your freshman year (even though you don't admit it to each other until Christmas break).  Both sides ‘get it' and both sides move on without trouble.  It's never really personal.  But a hairdresser?  Few things are more personal than that!

It's Showtime!Now I support the current break up as necessary and have encouraged my wife to step beyond her comfort zone and simply stop making appointments with the "poofie" stylist-- I say ‘poofie' because for eleven years now my bride has walked in to my office about once every 5 weeks and smiled nicely hoping I notice her new cut.  And, oh, do I notice!  I said back then "maybe a little 'poofie' looking for you, isn't it?" and promptly regretted the mistake.  But like any good and stubborn man the path of denial is far more trodden than admitting to any mistake and ‘poofie' became a household word that eventually blended into the fabric of our lives.  For the last couple of years I've even been proactive with her, announcing "Poof!" and tossing my open hands up around my cheeks in a theatrical "It's show time!" sort of way (reminiscent of Roy Scheider playing Bob Fosse in the movie All That Jazz).  I usually stay up late those nights and read or watch the ballgame and contemplate my stubbornness... the promise of a 'let's go to bed early' evening sort of fades when you've just been scowled at by a woman with a 'poofie' new cut and coif.

Marcia Hendricks -- Paris HairstyleOur trip to Paris last autumn to visit the daughter happened about the time my bride was scheduled for a refresh on the ‘poof' job.  It didn't take much persuading for daughter to steer mother into a Parisian salon near the 16th and there began the epiphany.  The cut was magic, the look adorable, the change spectacular.  But, alas, Paris isn't our home and now every 5 weeks I get a hopeful smile followed by a "Did she do it any better, this time?" which I now follow up with a "You look wonderful!" (I'm older, I'm wiser, and I prefer going to bed-- early or late-- remaining on speaking terms with my bride).  Her wistful look tells me what I already know... she wants and needs more from the relationship, she knows there is better to be had, and she has tasted the excitement of a fresh relationship and wants and expects more!  I've come to sense her regret about her current relationship and I've wondered if she could ever muster the courage to simply end it all and move on.

After almost 30 years together she continues to surprise and delight me and last week was one such surprise.  She bought a nice Hallmark, took a long time to write a short note, sealed the envelope, and, extra-postage required, played the "Dear John" card before she could think too much about changing her mind.  In the span of one moment she went from "poof queen" to "exciting free woman on the prowl" for a new look, a new feeling, and a new stylist.  Last night she gave a tryout to candidate #1, a local young woman who was briefed fully on the break up and the many psychologies that led to it before accepting the job.  Will it last?  I don't know-- maybe she's only the transition girl and maybe she's the real thing for the next 10 years.  All I know is that my wife looks lovely, looks as young and vibrant as ever I've seen her look-- in short, she looks happy!  Maybe that's worth a "Dear John" every decade or so....

Chris Hendricks

 

11 Comments on How To Divorce Your Agent (Breaking Up Is Hard To Do...)

AUG
09
2007
128,890 Points 1 Featured Post Outside Blog

I have had to divorce some of my clients.  Sometimes its so hard with all the time and effort put in, but it is always for the best,

J.

 

8:32pm • #1
I actually tell my clients when they list with my team that if they are not happy they can fire us at any time.  I do NOT want to continue working for/with them if they are going to be knocking me behind my back (if their property does not sell right away).  I would much rather work with the folks who want my help than the ones who want it done their way right away (they can go to Burger King for that).  I try to make it as easy as possible on them.  If they say they want out, I'm in the car taking the form to them.  I don't grovel for their business.  Sometimes I get it done quickly, sometimes it takes longer - the more aggressive they are on price, the better it can work out for everyone.
8:55pm • #2

Chris, great job, and congratulations on having a great relationship with your bride.. I too understand the divorce scenario, how very true it is, yet how very cumbersome, the reasons normally are. I have seen and heard many individuals say, what a great Agent XYZ is, yet another friend comes along and says, oh, you should of used my agent.. and so forth. It is amazing how thin skinned our public is, to think as an agent we don't know what happens. Mr Buyer walked up to the door and said, hey I have no agent, but I want your property. So, the Seller can do a couple of things, they can call you the agent and be ethical, HAHA, or they can wait out your Listing Agreement and say bon voyage and call the potential buyer. It is amazing how most individuals demand ethics from an agent, yet the public seems to be somewhat unethical. My point is, is that it is always about the dollar.

So, my reality with the divorce is that it does work both ways and it needs to be either a win, win, or a non agreement. If a Client is difficult in the beginning, they will be difficult to the weeping end. With that said, the Listing Agreement is merely that, an agreement, that two individuals have agreed to market a property. A listing Agreement can be broken and is not legal and binding, however, yes the Agent could demand a portion of the commission, but come on, why? If the client decides to not work with you, there truly is nothing you can do, unless you dip into the more formalized, attorney vs. attorney. Such as real life divorce and NOTHING good can come from that!  Thanks for your blog!

8:57pm • #3
Chris, sorry, I got all hooked up on that one.. I do utilize psprint and believe it is a great company. We have many products with our company at Property Staging Consultants in which we refer our students in class to you at psprint. Thanks
8:59pm • #4

At least you noticed your wife's hair!  My husband doesn't or at least he doesn't say anything.  But he doesn't like short hair.

Divorce has hit me, with two sellers this week.  Both are friends.   I am a professional and I try to separate business from friendship.  In short, I feel the same way about all the people involved as I did before I listed their properties.   With one party, I had put the idea of divorce in there head and let them make the decision - they were not listening to me and I was going broke & tired.   The other one, wasn't quite as nice, but then one of the parties is not known for being nice, so again, the feelings didn't change. 

9:22pm • #5
AUG
10
2007
10 Featured Posts
Jeff:  For years my sales teams would occasionally listen in as I "fired" a customer... sometimes a good revenue customer.  What my team came to understand was that not all clients' monies are worth the strain on your mental health.  Less wealth but greater health-- seemed a good deal to me as their leader.
10:49am • #6
10 Featured Posts
Michael:  The one thing I made sure to do before merely acquiescing and letting them go was to try and really understand what it was that they weren't satisfied with.  I found that if I understood-- and still couldn't or wouldn't do what they needed/wanted-- letting them go was easy.  Sounds like you've handled it the same way!
11:39am • #7
10 Featured Posts
Jackie:  Thanks for the comments and THANKS for being a customer!  Tell all your friends! ;-)
1:58pm • #8
10 Featured Posts
Judi:  I'm curious... how did you cut off the relationship with the one that turned out 'not so nice' with the party that's not known for being nice?
4:10pm • #9
AUG
13
2007
There are times when the single BEST thing you can do to remain sane is to break up with your client.  I imagine it goes the other way too!
12:02pm • #10
10 Featured Posts
It absolutely goes both ways David.  And as much as I'd like to think 'it's never me' I have to accept that sometimes it probably is.
12:38pm • #11

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Chris Hendricks

Oakland, CA

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