Recently I had the opportunity to sit in with and co-moderate a panel of local business professionals who want to know how to be prepared for business tactics in the immediate future - at least over the next 5 years. It was amazing to me how many of them still reject or at least avoid social media as a viable venue for engaging the general public for their overall marketing strategy.
Since I am now 50+ I can tell you the world has changed dramatically in my lifetime. When I was a child most of my friends still were hoping for the day when dad, their real dad who was still married to their real mom, would bring home a clunking heavy, US made, color television. If they were really cool they would have a remote control that used tuning forks to operate. In fact if you jingle your keys or the ice in your glass near one of these the channels or volume would change or the set would turn off.
Everyone was excited for the Sears Christmas catalog which meant hours of fantasizing about what neat toy they would get for Christmas and FM radio was all but non-existent. When you did listen to FM it was classical albums with people who spoke quietly like they are at a golf tournament.
What is very amazing to many people who are terrified of Facebook, Twitter and other social media actually still happens today. Once a year, usually in the spring, a book would arrive at our home. Inside that book was the name, home address and home phone number of everyone in town! Can you imagine giving complete strangers your home address and telephone number? Oh the security failure! Save us from ourselves! To top that off you would occasionally find a listing and underneath it would say "children's phone". I kid you not. But I digress ...
The lack of "getting it" where today's social media is concerned will, and already is, becoming the lack of being on top of people's minds. With Facebook now being one of the largest search platforms and YouTube serving up more searches than Yahoo or Bing if you aren't on those platforms you're missing major numbers of searches.
For this post I went to Facebook and searched the terms "real estate marietta". The results were four friends on the top of the list: Heidi Schwartz, Waverly Thornton, Terri Anne Powell-Paguibitan, and Mike Pennington, coming to the top. Facebook is smart enough to show my friends first and the rest of the world later.
To the right is Mike's Facebook profile - the first words in his editable block are "real estate" and his city is Marietta, Georgia. Facebook knows this and delivered his profile link to me when I searched on those terms. What if he had not used the words "real estate" or if he had not allowed me to search his home city?
What I am getting at is Facebook can be less threatening than the phone book and we've had the phone book all of your life. Yes times have changed and today more people can do more bad with less information. They don't need Facebook or Twitter to do so - all they need is a phone book to get them started.
If you are not using social media because you don't get it or you're afraid there is a cure for both of those horrible and limiting conditions. However you can also use social media "wrong". Most of you who are here on Active Rain are doing at least that much right but if you are depending on AR for your only social media you're missing most of the opportunities this great internet provides you.
One of the questions I am most often asked by people who are just getting into or who are interested in joining social media is, "how much time do you spend?" The answer varies from day to day. Some days almost no time at all. Other days as much as an hour or more depending on how many blog posts I write and home many people I engage. What matters is the result and my results have been good.
Social media is not only a platform for sharing information with others but also a great way to harvest data and be alerted to important events in your area. While some people say they could care less when you list a home and share that on Twitter I say if it's in my area and you Tweet it I'm going to re-tweet it from my mortgage Twitter account so people know I can provide financing for that property.
Knowing when the next business social is coming up a town away is also important to me so that I can participate and rub elbows with others in my community - you see the goal, my goal, of social media is to interact offline and to either refer someone to you, get a referral from you, or just get in a good round of golf with you. It's social. Think of a cocktail party or church picnic but on your computer. Interact with people - be genuinely interested in what they are saying.
If you have enough friends you never have to sell anything - they will do the work for you. Do yourself a favor, call Jeremy Blanton and tell him Ken sent you. You'll be glad you did.
Ken Cook - Web coder (I write the programs that make the whole world zing!) (678) 439-8683 Anything your mind can conceive I can create - online that is!
Social Media Edge Radio - seriously true professionals who won't misguide you with some crap they made up to sell more books and seminars. Every Tuesday at Noon eastern.
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NOTICE: I have been writing in this blog since July 2006. Some of the older articles may contain information that has changed. Please check the date and phone me if you have any questions.
35 Comments
on Limited social media = limited opportunity
JUN
15
2010
Ken,
Great post. I think a big problem is the mentality of, "Do I really need it?" I think Facebook surpassing Google for search queries should resoundingly answer that question!
Ken...I just posted a parallel thought this morning. I'm fully with you. If you're in, you'll thrive, but if you're out...you'll die! Persistence is the absolute key though!
Can you imagine giving complete strangers your home address and telephone number? Man I remember those phone books - under my parents name they had - childrens line # - are you kidding, talk about security failure! You are so right on - so many folks are just plain afraid of anything new or techie. Way to get them jump started Ken!
Great post .....and I have found even some "30-somethings" have not hopped on the bandwagon. Sure, they post about the great pizza they had last week-end or the latest t.v. gossip, but don't get the power of Facebook as a business tool.
Now I ask you: with 400 million users in one place, how in the world can't you connect that with reaching your target audience, no matter what your product or service?
Fabulous post. It's not a choice if you want to stay in business (almost any business), you need to be connected on the Internet.
I'm amazed already at the vast number of connections and how well this works. I'm even more amazed by the number of friends I've recommended Social Media to that don't get it and are not ready to try it.
It can be time consuming, but it's the most effective method/cost value I have found going!
Ken: I think your anlaysis is on the mark. The big hurdle is changing habits to include use of social media, youtube, etc to get the message out about our products and services.
Just joined the 50+ crowd myself, and yes a lot has changed in our lifetimes, and as the saying goes, "the only constant is change", we all need to change or regret our decision not too
Social media is useful. I'm not sure if I've gotten business just from it but most of my business these days are from referrals. I use a referral system and I also have connections with many of my sphere through FB. I'd call it a blend.
Very good explanation for the non-believers!! It is a great way to expand a person's referral network. You have also given me some ideas of other things to look for.
You've inspired me to take a peak and see you comes up in Ann Arbor Real Estate. Oh sure I know tons of local Realtors there, but it will be interesting to see who's name pops.
I think many large corporations still don't get it, but you know see ads for Social Media Marketers, so they are trying. LOL
I remember the days of children's # listed in the phone book. I also remember "party lines".
A fear of technology will keep you from being the most successful person you can be. It also doesn't hurt 'aging brain cells' to learn something new (or so they say). A business entrepreneur gave me some great advice. He said, "Don't worry about doing it perfectly. Just DO IT. Speed and implementation = success."
I always enjoy reading your post, Ken. I always learn so much from you. While I have a facebook profile, I haven't a clue as to whether I've set it up correctly or not. I'm going to revisit it to make sure I'm targeting prospects with my keywords. I suspect I am not.
25 years from now there will probably a Realtor, who is just now in their 20s, writing an article asking people if they can remember the days before we showed homes via Virtual Reality helmets.
I'm 56 years old (born in 1954) - I also remember the big phone book, the sears catalog, party lines, 4-digit dialing within your own town and having to call the operator to place a long distance call.
In the 70s, i remember using the phone book as a prospect list - what a gold mine. Calling people unsolicited to ask them if I could talk to them about life insurance. This, was, of course, long before the era of auto-dialing telemarketing firms.
I remember when salespeople kept their client list on 3 x 5 cards and the follow up system was to place the card behind a month and day tab.
I remember when Prodigy came out in the early 90s - it was a joint venture of IBM and Sears. Connecting "online" to other prodigy members only.
I remember doing my marketing plans on DOS based Lotus 1- 2 - 3 (anyone remember what /F,H,3 means?
I remember worrying about a gen 3 fax machine and it's compatibility with my client's Gen 2.
I remember the WORLD WIDE WEB enabling graphic-based web sites. I remember e-mail. I remember my first cellular phone that was too big to carry in my pocket and had a collapsible antenna.
Now I send photos taken on my iphone to my clients via mms. I use Twtitter, FB, Flickr and iContact to stay in touch with and grow my SOI. I don't use any of them to their maximum potential - I'm still learning - and there's so much to learn.
When I'm on my way to a network luncheon or a listing presentation, I can respond to new client inquiries while driving my car (using my bluetooth).
I have 3 blogs - 2 of which I can post to via email - while waiting for someone in a restuarant.
I'm about to offer my my first free ebook by using craigslist and mailchimp.
Sales will always be about relationships and you can't ignore real world activity - but you must keep up with the new technology or you will be left behind.
Those who haven't adapted justify it because they still get business from non-tech avenues. So do I - but that will diminish over the next few years.
The migration to Social Media marketing as a primary vehicle is just now happening. It's hard sometimes to observe change while we are looking at it from inside. Change is gradual - but there will come a tipping point where those that believe in new concepts will have the majority of the new business.
It's still a few years away but my feeling is that I'd rather learn it and use it now instead of playing catch-up.
Ken, they actually had color televisions back then? I am shocked! By the way, thanks for the endorsement! If anyone needs help, please do contact me, I would love helping you get started on the right path.
Personally I feel that social media is useful in staying in front of/engaged with an established sphere - people whom you have actually met face to face or been referred to by people you have met face to face.
Outside of that I am not convinced that it is a good means for cultivating new clients and or leads. In general I believe that the majority of people profiting from social media are those providing social media services and touting its benefits about how many new clients one will get.
People get involved in social media to be social - not to be sold to. So the best use imo is as an economical way to stay in touch with or engage an already established sphere of people and contacts.
What an amazing array of comments! You guys really are the best people on the planet. Rick's detailed comments and timeline prompted me to phone him today. Many of the other comments have done the same so you may just get a call or email from me in the next few days.
Bruce all I can say is stay active in it an you will be convinced. Well over 50% of my new connections, whether they be real estate agents, buyers, investors or others, come directly from social media and blogging. I no longer buy pay-per-click or AdSense and I get no less than 3 new connections (on average) every day. Do some of those turn into results? You bet!
I would love to respond to each comment individually because there is not one which did not add great value to this stream. Seriously, you guys ROCK!!
I think a lot of the social media challenge is about the way people think. Western Thought tends to be linear. We go from A to B to C. Social Media is more of an Eastern thought approach, circular and less time structured. I am not saying one is better than the other, but most older people in this country have been taught and trained linear and it is hard to adapt.
For me, it's simply another marketing tool..part of the deal. I enjoy all the blogging, and I really enjoy the education I receive from my fellow realtors, Lenders, appraisers, people somehow engaged in this ever changing market. People that do not change and will not change will simply wither. Change is great! Not only does it stimulate us baby-boomers to stay engaged, but it also keeps our minds fertile. I too, am over 50, and still embrace change. Stimulation..yeah!!!!
Ken - I love the analogy of the phone book. Terrific. As someone who has caused a bit of a stir on AR lately preaching about the real and important emergence of social media as a marketing tool - I really respect the way you frame this issue.
Great post, Ken. Ron and I have been to several events, where people don't know what we are talking about, when it comes to social media. By the way, they are all successful, and well read individuals.
Good stuff, Ken. I was at a RE team meeting this week where the regional top producer was in as a guest speaker. I was wowed by her work ethic and the fact that she spends 4 hrs/day, EVERY DAY, prospecting over the phone. As she was winding down and asked if anyone had questions, I raised my hand and asked if she and her team use social media. Her response? "Not yet, but one of our goals is to get into that." HUH????? Isn't the idea to work smarter, not harder? I applaud her for her incredible hard work and the resulting sales, but can't help feel but that she's missing out on lots of opportunities via social media. BTW, when I googled "real estate Duluth" she was nowhere to be found.
There is a real urgency to adapt the different forms of social media to your everyday marketing plan. Without it you will certainly suffer. Unfortunately, the newest and hottest form of attracting people keeps changing and it is challenging to keep up with.
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Ken,
Great post. I think a big problem is the mentality of, "Do I really need it?" I think Facebook surpassing Google for search queries should resoundingly answer that question!