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In 1981 The Corcoran Report started covering New York City real estate market trends. The market reports became widely quoted in the media and established Corcoran as the residential experts. The quarterly reports are considered the "bible" of market statistics and trends in the city.

In 1995 Corcoran.com was the first Manhattan real estate firm on the web.

In 2008 Corcoran began annual Consumer Reports from a series of survey questions on corcoran.com - a kind of window into the psychology of the market. Results of consumers thoughts on a variety of real estate and lifestyle-related topics are compiled in the report.

In 2010 Corcoran launched an iPhone app

The consumer reports can be dowloaded at http://www.corcoran.com/guides/index.aspx?page=ConsumerReport.

Many of the questions in the report are specific to Manhattan, I excluded them from this post and only included the #1 answer for each question. The information is useful for real estate agents to know what real estate consumer's are thinking.

I was suprised that only 9% of those polled communicate with their real estate agents face-to-face and to learn that the majority of respondents not only use an iPhone as their main mobile device, but that they have over 40 apps on them!  While over 60% of those polled said they were engaged in social media on some level, it still hasn’t caught on as a way to engage a real estate agent or find out about available properties.

Below are some of the results from the latest Consumer Report:

How do you primarily communicate with your real estate agent? Email 65%

How do you prefer to communicate with your real estate agent? By Email 52%

Have you ever contacted an agent to buy or sell an apartment based on an article you read? No 71%

Do you use social networking sites? 60% Yes

Would you hire a real estate agent you met through Facebook or Twitter?
76% No

How did you find your real estate agent? On the Web 40%

Did you ever refer your real estate broker to anyone else? Yes 59%

How many agents did/would you consider before hiring one to sell your property? Two 34%

When hiring an agent to list your property what is MOST important? Experience 40%

Have you ever worked with more than one real estate agent at a time when looking to buy? Yes 60%

When choosing a real estate firm to work with, is it important that it has a good website? Yes 92%

Do you look at real estate market research before deciding to buy or sell? Yes 77%

Do you prefer to see photos of a property you are interested in furnished or unfurnished? Unfurnished 51%

Do you surf real estate websites for fun Yes 70%

Are you actively looking to buy or rent? 85% Yes

Do you plan to move this year? 75% Yes

What is the #1 reason you would consider a new development? 48% Toatally New

Which of these design features is most important to you when buying in new development? Modern layout 24% Large windows 36% New kitchen 28% Latest tech 12%

Are you happy with your current home? No 58%

What age were you when you bought your first home? 20-30 50%

How long have you lived in your current home? 1-5 years 51%

Does a rainy day prevent you from going to an open house? Yes 54%

Do you go to fewer open houses in the winter months? Yes 58%

What’s more important for you in choosing a home? Neighborhood 72% (location, location, location)

Do you read the classifieds when looking for a new apartment or home? No 51%

How do you get your daily news? Online 78%

What type of mobile device do you have? iPhone 44%

Do you have a land line in your home? Yes 52%


Results aggregated from information gathered from corcoran.com’s interactive homepage poll, between April 2009 and March 2010. Average survey duration 7 days. All information copyright The Corcoran Group 2010.

Courtesy of:

Mitchell Hall, Associate Broker, The Corcoran Group

©Mitchell Hall 2006-2011

All content/images, unless noted, are the property of Mitchell Hall & may not be used without permission. 

Blogging about Manhattan Real Estate since 2006.

Mitchell Hall, Associate Broker
P (212) 877-6268 | M (917) 312-0924
MHALL@Corcoran.com

Manhattan Seller | Manhattan Buyer | New Developments | Market Reports | Neighborhood Reports

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          Call Mitchell Hall @ 917-312-0924
 
This post has been included in New York Real Estate News New York County, NY Real Estate News Manhattan, NY Real Estate News
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35 Comments on Real Estate Consumer Evolution: The Times They Are A Changing!

JUN
22
2010
708,952 Points 63 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Hi Mitchell... that's one of my favorite things about real estate... things are always changing and with it comes new challenges.

10:55pm • #1
333,179 Points 8 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Mitchell,

Very insightful.  The Corcoran Report is definitely useful to both Real Estate Practitioners and consumers.  Thanks for sharing

11:08pm • #2
552,025 Points 33 Featured Posts Called Shot Master

Great statistics Mitchell..................some are surprising, others, to be expected!

Thanks for sharing this info with us.

11:46pm • #4
JUN
23
2010
1,306,423 Points 314 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Mitchell - these are certainly some interesting statistics, with some surprises. Iw ould be curious, however, about the sampling. But it does make you think more about some strategies, adn about consumer behavior.

Jeff

12:13am • #5
1,546,135 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Mitchell.  The results of this survey are very interesting.  They also defy other published reports I've read, although the results of the survey on this post reflect my experience far better than those coming from other sources.

Good read. 

Lenn

6:55am • #6
395,027 Points 35 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp

Hi, Mitchell:

I find this to be extremely interesting, especially the question about Facebook or Twitter. I felt that to be the case and this puts that into perspective.

Very nice.  Congratulations on the feature.

 

7:46am • #7
161,232 Points 13 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Mitchell, this is very interesting information.  The one statistic you should be VERY happy about is

Are You Actively Looking to Buy Or Rent....75%  Wow!  2010 is going to be an excellent year for you! 

7:50am • #8
611,638 Points 11 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Mitchell, very interesting ! I think it confirms that tools like FB are primarily  for holding on to your SOI & past clients !

7:52am • #9
724,374 Points 223 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

I am actually surprised that only 76% of respondents would not use a broker they met on a Facebook or Twitter. 1 out of 4 would? Social networking is a sphere of influence tool, not a new prospecting tool. 

7:52am • #10
175,637 Points 17 Featured Posts Outside Blog

I found it interesting that 51% stated they'd prefer to see photos of a property they're interested in unfurnished rather than furnished.  I think that's because they're tired of seeing photos of cluttered rooms and/or want to see the "bones" of the property.  Furniture and decor, in general, can distract buyers.  I also agree with what Lenn wrote.

8:02am • #11
892,140 Points 20 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Mitchell The Corcoran Report is very interesting; it gives us an incite into consumer behavior.  Based on our take away, we can adjust our strategy where necessary.

8:07am • #12
1,546,135 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

HA!  This report flies in the face of the Social Media Gurus who are trying to sell social media as the best thing since that blog of peanut butter fell into that vat of chocolate.

 

9:15am • #13
577,905 Points 15 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

This is priceless...especially Philip's comment...I'm inspired...look later for the reults of my inspiration...

9:33am • #14
1 Featured Post

THANK YOU for sharing this .. a lot to think about here!!

9:35am • #15

Mitchell,

Some interesting answers. Thanks for taking the time to share them.

9:56am • #16
144,518 Points 2 Featured Posts Outside Blog

Great statistics, thanks for the insight.

10:14am • #17
379,320 Points 49 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Steve, Real estate is never boring. New challenges keep it interesting

C Llloyd, Thank you

Roger, Thanks. Some of the questions about local neighborhoods and lifestyle questions were suprising too.

Jeff, Yes, I guess I should cancel open houses when it's raining. lol

Lenn, Consumers clearly find agents on the web, experience is most important, a good website is important but not social media .

Claudette, Thank you. There is so much hype about twitter and facebook but not much evidence that it is really viable yet.

Kathryn, Yes, Love all those people are buying and renting. One I left out that suprised me is 35% the largest percent said they look for a new home in the summer.

Michael, I agree, it lets your SOI know what you're up too.

Philip, LOL, I agree. I know an agent that gets listings talking to people on the cross town bus.

Leanne, I found the unfurnished picture question interesting too. We are constantly being sold on the importance of staging but I've never had a problem selling an empty apartment. I've never beleived furniture makes it look bigger.

Jennifer, Absolutely. I see areas where I can adjust strategies

Lenn, I'm glad I don't pay attention to social media gurus just like I never paid attention to the SEO blog key word gurus either. I just write my blogs about my market and never think about key words.

William, Thanks, inspiration is good

 

10:20am • #18
162,456 Points 3 Featured Posts Outside Blog Attended Rain Camp

Very interesting and this helps define some things I took for granted or heard someone talk about. Thanks for sharing this.

10:35am • #19

Very interesting information here. It's funny how back in the day everyone needed a website. These days, blogs are the new websites and the trend is toward social media, blogs, etc... Better fish where the fish are!

12:21pm • #20
339,566 Points 27 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Makes me feel a little better about not working so hard on Facebook and Twitter!

2:11pm • #21
165,580 Points 6 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

I love this insight!  It still amazes me that so many agents don't actively participate on the internet.  That's ok, more clients for those of us that do!

2:43pm • #22

Great article and stats, Mitchell. The online community is a large market that some aren't used to engaging, but definitely a resouce that should be recognized and utilized!

This may also be a great opportunity to update you guys on our 2010 Five Star Conference that's coming up because there are definitely some new, innovative tools and speakers added that could help us all out in finding qualified homeowners in todays tough market.

The people at the Five Star Institute have added a Servicing Symposium, 'Team Innovation', and more to the roster! Visit www.fivestarconference.com for all of the information, and click the link, for more on the Servicing Symposium:

http://www.prnewswire.com/news-releases/servicing-symposium-added-to-2010-five-star-conference-team-innovation-lineup-96787064.html

And, if you need additional information on how you can sign up, contact: Jackie Gilbert jgilbert@fivestarconference.com or Kelli Snowgren kelli.snowgren@fivestarconference.com.

 

4:18pm • #23
379,320 Points 49 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Perfect Timing:

Nice write up today on Corcoran's Facebook page from Curbed: by Joshua

http://ny.curbed.com/archives/2010/06/23/its_time_to_fall_in_like_with_corcoran_on_facebook.php

"Anybody who's been paying attention to the digital landscape in New York City real estate surely knows by now that The Corcoran Group gets the Internet. From its own website, to Twitter, to Foursquare, the company is what we call a good time online.

Corcoran's Facebook page is no exception. Witty and educational, the page is a mix of need-to-know real estate info and fun snapshots of New York City life. It's also a place to download the Corcoran iPhone app, watch a series of enlightening conversations with CEO Pam Liebman, and comment on NYC goings-on."

Find out why thousands of New Yorkers already like Corcoran on Facebook. Become a fan today. >>

7:50pm • #24
152,667 Points 1 Featured Post

Interesting stuff. Not sure how it relates to my area - I don't see that many iphones except in TV commericals and a few real estate agents. Smart phones, yes. Iphones wishers and wanna bees.

9:33pm • #25
374,954 Points 4 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp

I wonder how the average numbers have changed in the last 5 years alone... not to mention that some answers wouldn't have existed then.

9:52pm • #26
379,320 Points 49 Featured Posts Localism Sponsor Outside Blog Called Shot Master

When Corcoran started polling for the current report in March 2009, the market was still suffering the affects of the downturn. Consumers were more focused on enhancing their existing homes than on contemplating moves to newer, bigger, or more expensive ones. But by November 2009, people were itching to browse new listings again.

Buyers and sellers found common ground on prices and we saw a significant increase in sales activity. It’s no surprise that when we asked our online audience in March 2010 whether or not they planned to move this year, 75% said Yes. Their activity proved them right: we had 4.5% more visitors and 10% more new visitors to corcoran.com in March of 2010 than we did in March of 2009.

Social media wasn’t even a blip on our poll when we began two years ago.

10:40pm • #27
284,081 Points 5 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Mitchell, 

This is absolutely fascinating information.  I love how you are on the cutting edge.  Great info.  Love that you have this now as an iPhone app.  The world is a changing.  

All the best, Michelle

11:01pm • #28
JUN
24
2010
1,009,885 Points 36 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

These are interesting numbers, particularly the iphone since I had heard that it was a much smaller percentage.

1:10am • #29

what a fabulous post. We've seen evidence of much of these trends in Toronto Canada too, but never really knew the stats. I especially see that lack of land lines with the young folks in downtown condos.

thanks for the info

alice taylor, royal lepage, toronto canada 

11:37am • #31
550,841 Points 22 Featured Posts Outside Blog Called Shot Master

Excellent questions & results.  I was surprised by the Facebook/Twitter answer - anyone out there disagree?  We keep hoping they will find us there but the buyers just aren't doing it.

3:37pm • #32
815,674 Points 7 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Well things have really changed sense the first report.  I suspect the consumer responses vary by area and the Manhattan is more wired than other parts of the country.

3:38pm • #33
124,430 Points 1 Featured Post Outside Blog Called Shot Master

Thank you for that valuable information.  Pretty neat to hear from such an elite realtor/group on AR.  Thanks for your input!!

3:39pm • #34
379,320 Points 49 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Hi Everyone, Thanks for the comments. I just realized I don't have a landline anymore. I thought if you didn't have a landline all you had was a cell phone and not a home phone. I still have my home phone number but it's not with the phone company. A couple of years ago a client convinced me to get Vonage. When I signed up they got 2 free months. It's hooked into my cable modem. The cable company Time Warner also has digital phone. They have a package cable TV, high speed road runner internet and digital phone. A lot of people probably have that at home.

Lyn, Our CEO Pam Liebman talks about Facebook.



Facebook vs. Google

 

5:56pm • #35
AUG
20
2010
186,349 Points 2 Featured Posts Called Shot Master
Good post. Interesting statistics. I also think you have some very good comments.
12:04am • #36

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Mitchell Hall NYC Real Estate Broker

Manhattan, NY

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The Corcoran Group

Address: 2253 Broadway, New York, NY, 10024

Office Phone: (212) 877-6268

Cell Phone: (917) 312-0924

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