Best Advice Ever

The best advice on being a sales agent is:

"Know your stuff cold, and look each client straight in the eye"

Translation:  Do your homework and be transparent.....

Always put the customer first...that's how one enjoys repeat business.

Don't let it hurt your feelings when people you've know all of you life do business with another agent.

A close second to "don't sweat the small stuff" is one of my faves:  "major on the majors and minor on the minors".  The small stuff is important, and must be dealt with, but when the hours in the day are shorter than the time to finish your to-do list, keep everything in perspective!

Dawn:  Two:

"You might get frustrated with the client, the agent, the underwriter, the processor, the appraiser, the escrow agent...or anyone else...but it is YOUR loan and the buck stops with you".  I understood my accountabilty with that statement.

"Put a loan package together as if you were answering every question the underwriter was going to ask.  Then, turn it (the package) around, go sit on the other side of the desk and try to find every possible reason to decline the file."  Attention to the details is how you close loans...it is all small stull in finance.

The best advice I ever got in my life came from my (at the time) brand new mother-in-law.  She said, think about what you're going to say before the words come out of your mouth because once you utter them you no longer own them and you can never take them back.  That one has served me well all my adult life.

"If you take care of your pennies, the nickels will take care of themselves."

Dawn, although all of the above is great advice and I do live by them...the one thing my father told me was "be a man of your word".  When you say you are going to do something then do it!  So, when I shake someones hand...it's a done deal...no written contracts needed.  People know this about me which makes for a huge relationship of trust.  Great question.

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I had to come back and agree with Paul below...very good advice.

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Never argue with idiots.  They will drag you down to their level and then beat you with experience.

Simple:  Live, Laugh, Love

Oh, and "Don't forget to flush"

A guy who I rented a retail space from years ago told me to watch teh small items.  The big stuff, rent, lights heat ins.  are constants and you have control.  But it is the small out lay of cash for odd ads and supplies that will doom you!

This man was and still is a self made millionaire.  I wathced him do business over several years and he followed his own advice.   Why shouldn't I!

It is always nice to have that reminder;)  I really like the one don't stress over things you cannot change...

I met a very successful man and he said look at what everyone else is doing and do the opposite. It has generally been true.