Banks Big Enough to Admit Mistake, But Not Big Enough to Err on Side of Customer

I guess it is just my weekend wishful thinking but wouldn't it be nice if when banks made mistakes they would cover their error and put the customer first?

Wouldn't it be nice if lenders, once they sent out their official short sale approval letter for $ X amount wouldn't rescind the offer and raise the net proceeds amount by another $9,000 less than 24 hours before settlement?  (yes, this happened this week to my client)

Wouldn't it be nice if banks realized that when they do that sellers have already vacated the property and buyers are packed and ready to move in, only to have the deal fall apart with nothing more than a "Sorry we had a glitch in our system and it printed out the wrong amount on the letter?"  (quote from loss mitigator on same deal)

As retail consumers we have the awesome freedom of voting with our wallet.  Give me bad food and you won't see me grace your restaurant doorstep again. Don't take back my new blouse after it shrunk 3 sizes in the wash and you lose me as a customer forever.  Plus, I will be sure to tell all my friends about those establishments and why to avoid them!

We don't have those same voting rights when it comes to residential home loans.  True, we can select who our initial loan is with but we can't simply change lenders unless we are re-financing and have the equity in the home to do so.

I am making the business decision to not take on short sales listings that have a loan from a particular bank due to the recent bait and switch on an approval letter after 5 months of negotiating. You can contact me directly if you wish to know which one. The law firm I use told me this week that I have the distinct privilege of having the longest open file in their 3 year history of negotiating short sales. You know, I am all for being on the top of the list, but this is one I can pass on!  I am extremely grateful for my CHRE (Certified Home Rescue Expert) training and certification as the program allows me to focus on rainmaking while they handle the negotiation with the lenders.

I would love to hear about some good lenders and shorter short sale (is that an oxymoron?) experiences, because I am definitely going to target market those clients with loans from those lenders! I am hearing great things about Wells Fargo loans, how about you?