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Check this out: I get a lead today from someone wanting to see a property, and here's the drama that unfolded......

By
Real Estate Broker/Owner with Metro Life Homes RS-78439 / BRE #01708344

Check this out: I get a lead today from someone wanting to see a property, and here's the drama that unfolded......

Of the only reputable internet lead site that I have chosen to remain associated with, I received a lead today from someone who according to their email, went onto the site, provided their phone number and email address and wanted to see a particular property.

I followed up in my usual professional manner, did my homework on the property, contacted the listing agent for showing availability, and called the prospect.

When they pick up the phone, they tell me to hold on a second and let me speak with someone who knew about the request.

This other person tells me "that was a mistake and tried to correct it".

A mistake?  Really??

Anyway, here is my email that I sent after the phonecall ended:

 

I spoke to the person that you put me on the phone with and she explained that this was a “mistake and we tried to correct it”.

I’m not sure how it could be a mistake when you supply someone with your phone number and state that you are interested in viewing a property.

Let me explain how the process works.

When you go online and supply your contact information and state you are interested in a property, 3 things occur:

1. The very nice people at the online real estate site you visited do some work in gathering your information and contacting different agents to see who is available to handle your request

2. The recipient agents does some work to gather information about the property, contact the listing agent regarding status of the property, then contact you to find out when you would like to see it and provide you with the current status and details of the property.

3. The listing agent of the property does some work by taking the time to discuss the property with the Estately assigned agent and provide any details on status, offers, and any other relevant information.

So in essence, there are 3 parties that take time out of their day to do some work on your behalf. It is what they all do to earn a living.

Once again, I do not understand how this could have been a mistake if your friend supplied your contact information and expressed interest in a property

She obviously has an alternate agenda, but nonetheless it is extremely disrespectful and discourteous to 3 different parties who take these inquiries seriously as it is their occupation to do so.

I would advise your friend to abstain from doing so in the future.

 

I then blocked their email and moved on.

Nuff' said...............

Comments (9)

Steve Shatsky
Dallas, TX

Hi Ralph... WAY TO GO!  It's about time that someone stood up for themselves when this occurs!

Jun 28, 2010 01:18 PM
Rita Fong
RE/MAX REAL ESTATE TODAY, Executive Broker 901-488-9590 - Marion, AR
Realtor - Marion Arkansas Homes for Sale

People like that have nothing to do and are very inconsiderate of other's time.

Jun 28, 2010 01:21 PM
Glenn Roberts
Retired - Seattle, WA

I think these people don't know what they are doing and eventually they get grabbed by and agent who tells them to quit, or, embarrassed, they just disappear.

Jun 28, 2010 01:27 PM
Pam Turner, REALTOR®, e-PRO®, SFR
Century 21 Belk Realtors Dalton GA - Dalton, GA

How sad that people take so lightly wasting others' valuable time and effort. Bet they would be upset if someone had so little regard for them and their job.

Jun 28, 2010 01:43 PM
Richard Weisser
Richard Weisser Realty - Newnan, GA
Richard Weisser Retired Real Estate Professional

Ralph...

I never understand why people fill out these forms, and then get angry when you call them. It is very frustrating!

Jun 28, 2010 02:02 PM
Jim Hale
ACTIONAGENTS.NET - Eugene, OR
Eugene Oregon's Best Home Search Website

I don't think I would have taken the time to say it.  But I would darn sure have thought it ...in italics, all caps and underlined.

Jun 28, 2010 07:47 PM
Malcolm Johnston
Century 21 Lanthorn Real Estate LTD., Trenton, Ontario - Trenton, ON
Trenton Real Estate

Ralph, it always amuses me when people (who have given their contact information and request to an online source that they know nothing about) act like I have seriously invaded their privacy when I call them. Gee, I wonder what they were expecting when they supplied their phone number?

Jun 29, 2010 03:32 AM
Pasadena Short Sale Agents Pasadena Short Sales
Munson Realty Southern California Real Estate - Pasadena, CA

Hey Ralph,

Unfortunately this is the nature of attracting on line business. I get all of my business from the internet and have encountered this a few times. Until I meet people face to face I don't do any research on properties.

Some times you just have to say NEXT! Good job expressing yourself. Sharp photo by the way/

 

Jun 29, 2010 03:34 AM
Lee & Carol Barbour, REALTORS
Murphy and Hayesville, NC; Hiawassee, Blairsville, Blue Ridge GA - Murphy, NC
Mountain Living Team in Murphy NC and North GA

Glad you got to explain the process and how their "mistake" can affect so many other people. Now you can move on to the next substantial lead.

Jun 29, 2010 04:16 AM