This is part 1 of a special report on Lead Generation that I am writing. I'd love to hear people's thoughts on it.

=========

It's a good idea to decide whether you are targeting buyers or sellers because a buyer and a seller are looking for two different things and will respond to two different marketing strategies.

A buyer wants something - a new house, a mortgage, a new lifestyle, and they want help and direction from their agent in attaining these things.

A seller, on the other hand, is looking to get rid of something - their house, their lifestyle, their financial obligation. They want comfort in knowing that they are in good hands, that the person they choose will genuinely care for them and their situation. Even if a seller is happy about the process, they may also be scared, while a buyer may just be excited. A seller is saying, "Help me, take care of me, relieve me". A potential buyer is saying, "Give Me".

As a buyer's agent, there are things that you need to do to generate leads that are different than the things you'd do to generate listings. As you may know, according to the National Association of REALTORS (R), 77% of all buyers use the internet for their home search. That's about 3 out of every 4 home buyers. Is your site set up to capture the potential buyers that come through?

Your Website.  The way to capture those leads is to give lots of information in exchange for their email address. Remember that a buyer wants things. If you give better things than other agents, they will sign up with you.

So a prospect has signed up for your mailing list. They get the free download that they want, then their friend recommends an agent that she knows, and the prospect goes with that agent. How do you prevent that? By becoming a trusted friend. People buy from people they know and trust. When it comes between you, a picture on a website, and their friend's recommendation, it's easy to see why a prospect would choose the friend's recommendation. They know their friend better than they know you.

When your lead signs up for their free download they should be immediately added to your customer relationship software and put on a drip email campaign that sends them more free, useful information on a regular and periodic basis. How often you send something should depend on the prospect's timeline. Another NAR statistic is that most prospects begin shopping on the internet a full six months before they plan to make a purchase. So expect this drip campaign to run that long, sending things about once a month for the first 3-4 months, then moving up to twice a month as the date comes closer.

This is not the same as adding them to your MLS daily new listing updates. It's in addition to that. A big mistake many RE professionals make is they put the prospect on the list and forget about them thinking the drip email will do the job. Well, that's kind of why the prospect jumps ship and goes with their friend's recommendation. You really have to make it a personal relationship if you want to retain them when they are ready. Besides the letters you can send them gift certificates for coffee, or better yet, offer to meet them for coffee once in a while to discuss their goals and dreams. Make it your goal to become known and trusted.

SEO.  So where does this traffic come from in the first place? Search Engine Optimization (SEO) is one way. A prospective buyer types in what they are looking for into a search engine and if what they type matches what you have on the page, your page will pop up.

Writing.  As I stated, buyers are looking for information more than they are the homes. Sure, they want to see what's out there, but most of them aren't going to make their purchase for another six months, so I think it's safe to assume they are in the information gathering stage. Blogging about the area where you sell and linking back to your website in the blog is a great way for the prospect and the search engines to find you.

Another great way for them to put two and two together is through article writing. Everyone is an expert at something. What is it that you know that your buyers will want to know? Write it in an article and send it to article banks online. Article marketing is guaranteed to drive traffic to your site.

SOI. If 77% of buyers are searching the internet for their homes, that means 23%, or 1/4 of prospects are not on the internet. Those must be the buyers who have a friend recommended to them. You have friends. You could be the agent that is being recommended if your friends are thinking about you when the opportunity arises. So keep in touch with your friends. Send them cards, birthday cards, holiday cards, just wanted to say hi cards. Take control of who is recommending whom in your sphere of influence.

Phone Duty. I remember being in my real estate office and having to fight the senior agents for prime phone duty hours. One time that I never had to fight for was Sunday mornings. The listing agents were busy getting ready for their open houses and the buyer's agents were driving their buyers to the open houses, which left Sunday morning all to me. Sunday is the day when the newspaper ads came out, so Sunday was the day when buyers where reading and making phone calls. Sunday afternoon I was showing properties to new prospects and Monday morning when the listing agents were on phone duty, I was busy qualifying my new prospects.

Cold Calling. Floyd Wickman swears by cold calling. I listened to his tapes. I believed him. I had no proof otherwise. Yet, no way on this green earth was I going to pick up a phone and bother people with my message. One yes to 99 no's was just not good enough odds for me. I do believe there is a place for cold calling, though. If you read in the newspaper that a row of rentals is being torn down and the inhabitants will have to move, then by all means give them a call and ask them if they thought about buying. If you find out that someone won the lottery, give them a call. There's a good chance they are thinking about buying.

Direct Mailings. When it comes to buyers, direct mail should only be used to introduce yourself or announce something.

Click on this link to read Where Do Listings Come From.

 

18 Comments on How a buyer's agent gets leads

AUG
12
2007
Hi Crystal, Great post. I think you need to mail to your farm every month. You need to keep introducing yourself to those in your farm area. If you farm. You are right on with everything you say. Again great post
10:50pm • #1
5 Featured Posts
Randy, thank you. I believe a farm is for a listing agent. This is for a buyer's agent. I know many sellers turn around and buy another property, but I think they respond to a different strategy. I actually think that if you have a seller who's also going to make another purchase, that you should open two separate files.
10:55pm • #2
3 Featured Posts Localism Sponsor Outside Blog Hit Router

Great Post, Crystal!

You are so right about "If they trust you, they will do business with you". Not coming across like some shyster salesperson reaching into their pocket, but being a trusted advisor/friend.

11:01pm • #3
101,146 Points Outside Blog
Some are getting buyer leads by enticing them with an offer of a rebate...they give them back part of their commission.
11:17pm • #4
5 Featured Posts

Oh, Armando, I didn't think of that. That's a great way to keep a potential buyer from jumping ship. Do you mind if I add that bit to my final report?

Now that I think of it, I have a blog post around here somewhere about keeping a client loyal. I should have thought about loyalty traps when writing this.

11:22pm • #5
AUG
13
2007
1 Featured Post Hit Router
Great post!  I love the idea of calling lottery winners, for some reason it is funny to me, but I see the potential!!
12:03am • #6
1 Featured Post
Great post.  But I also mail to my farms each month.  My mailers ask about buying and selling. 
1:41am • #7
5 Featured Posts

I suppose it depends on who you are targeting. If you're a buyer's agent and you target people who purchase second homes either for investments or for vacation, then you're right, mailing to your farm should be on the list.

I have a second part to this blog post called Where Do Listings Come From that talks about mailing your farm but it's from the listing agent perspective.

2:45am • #8
AUG
17
2007
3 Featured Posts Localism Sponsor
I'd like to encourage everyone to follow Crysal's advice, but to add at least one more step. I'm seeing it pretty often in our area that even savvy buyers don't understand how important loyalty to their agent is. One experience in particular was a buyer someone had been working with who went to an open house an bought from the agent there. It was a backup offer and they didn't want to "bother" the agent who had spend months showing them properties, and the listing agent didn't ask if they had representation. You should follow up with all of Crystal's suggestions, but don't forget to ask for the business.
3:42am • #9
5 Featured Posts

Buyer's jumping ship is a big problem. You've got to make them feel like they need you. Educate them as much as you can about why they need a buyer's representation. Tell them it's like having one lawyer representing both sides in a trial.

Have a string of letters ready that spell out the buying process including this. Then, when a buyer requests new listings be emailed daily, every other week send them a letter. They will look forward to emails from you and they will begin to trust you. Most people start looking 6 months before they actually purchase so make the letters last 6 months. If the buying cycle is less where you are, then adjust the letters accordingly.

5:40am • #10
2 Featured Posts

By thinking about this at least, agents get a better feeling about exactly who they work for.  Agency is a serious thing when working with people, whether in real estate or insurance.  It is easy to get caught up in the emotion of the matter.  Meanwhile, the fence walkers who do a bit of both have a vague profile for everyone they work with. 

It takes guts to declare to be a buyers' agent.  Buyers are still on the fringes of realizing that they need representation.  Many agents are really on the fringes about providing good represenation.

2:01pm • #11
SEP
22
2007
1 Featured Post

Hi Crystal,

 Nice post.  Just wanted to update you on Floyd.  Way back in 1999 he sold the company that administered the Sweathog Program.  He saw the writing on the wall, before the Do-Not-Call list that the days of cold calling were over.  

These days in the SMART Program (successor to Sweathogs) Floyd is teaching a better, more timely way to master the telephone.  By generating referrals.  And in only a way that Floyd could do it, his student end up generating over 2 local referral leads per week.  

But make no mistake, you still gotta master the phone.  

 Just thought I'd keep you up to date on Floyd.  :)

4:38pm • #12
SEP
23
2007
5 Featured Posts
I need to get together with you, Jason. We need to talk. I still believe in Floyd, don't get me wrong. I am just scared of the phone, lol.
10:45am • #13
OCT
13
2007
2 Featured Posts

Crystal,

Great post and sound ideas! Buyers' loyalty is a problem we all encounter. Coming up with ways to retain them is paramount for our business. Building trust is a good start in towards that direction. BTW, thanks for commenting on my post!

Dave

2:34am • #14

Crystal,

Excellent tips. As a VA that assists realtors, it's always good to keep up on ways to help generate leads. The more ideas I have, the more I can help!

Thanks

3:47pm • #15
OCT
22
2007
355,369 Points 9 Featured Posts Localism Sponsor Outside Blog
Crystal -- looks like you have had a lot of experience and there are a lot of great ideas here.  Do any of these work better than others?
10:45pm • #16
OCT
23
2007

Weekends are my favorite time in the office, just as you mentioned above.  We actually don't have assigned desk duty.  Phone calls are pretty much passed to the agents that are in the office.  But, there is usually nobody in the office on the weekends except the college student answering the phones.  I'll be there as much as possible to answer questions!:)

12:28am • #17
5 Featured Posts
Joan, I just posted a blog about letting 100 flowers bloom. Do it all, plant 100 seeds. Double what works, stop doing what doesn't.
9:24am • #18

Leave a response…



(optional)
What does the graphic say?
 
Rainmaker_large

Virtual Assistant | Crystal Pina

Ware, MA

More about me…

Visions Virtual Assistance

Cell Phone: (774) 289-5521

Email Me

<!-- Start of StatCounter Code -->
click analytics
<!-- End of StatCounter Code -->


Links

Archives

RSS 2.0 Feed for this blog

Find MA real estate agents and Ware real estate on ActiveRain.