Some days I can't get out of my own head...you know what I mean - those days where thoughts rarely find their way to actions.  So I thought I would put a call out for clarification to see what kind of opinions come back.

Our IT department has been working on a listing feed to drop to some of the more popular listing sites, you know the ones I mean - those large national databases that are not MLS/IDX driven. Many of our agents have said they are getting great traffic on their individual listings so it seemed like a good thing to pursue.  So pursue we did and all systems are go, but I am having trouble giving the final launch orders. i can't help but thinking... Is Listing Syndication a Smart Move?

On the countdown for launch... here is my system diagnosis:

 

1.  It's FREE and free is good - but for how long?  Maybe I shouldn't care.  But let's just say zillions of leads start pouring in and the feed just seems to good to be true until it is no longer free... then what?  How much are the leads worth?  Will the bill of burden be put upon the broker's lap? the agent's lap? or both? Will the cost of the most successful sites be cost prohibitive to a smaller brokerage? Are we on a doomed mission with no way back?

2.  These aggregate sites are not necessarily Realtor friendly.  When you move away from MLS/IDX feeds, the rules of order and honesty start to disappear - no one to call when your listing shows up as duplicate content because another broker or the owner uploaded it. No control over the content which may be anti-agent in nature.  I understand consumers want more information, but who is in the control center monitoring the mission?  Do they really care if you crash and burn?

3.  How many sites is enough?  When does it stop?  I hear a lot about layering your web presence - just like ad reps used to talk about print ads.  So if you believe the hype - your inventory needs to be everywhere - on every local, national and Realtor site in the country, or else you might miss someone.  Are we so anxious to join the race that we are willing to jump on a ship with no guidance system?

At the risk of stirring a bit of controversy - I have to ask - is there any real value in listing syndication at the broker level - or are we all just so lured by the promise of leads  and the peer pressure of new models that we are doomed to repeat the mistake we made with print ads? Are there so many unique buyers and sellers out there that we must be in every free site or are we really just layering the same listings on the same sets of eyeballs?

I can certainly see where an individual agent could see value in the time spent to load their listings every place they can and reap the rewards of any leads that come their way.  But at the broker level where you are deciding for thousands of listings -  I am not so sure.  I can't help but think we should know better than to build someone else's business model with our inventory without knowing how much it will ultimately cost. Afterall, where would consumer's go for real estate information if these aggregate sites did not exist?   Wouldn't we be better off providing better information and maximizing our own search engine content to drive traffic to our sites? But then again, I could just be lost in my own head.  So give me the order  - launch or scrub this mission?

 

 
Post is included in group: Running a Brokerage
Post is included in group: EWM AR Group

63 Comments on Listing Syndication - Failure to Launch

AUG
13
2007
11 Featured Posts

Beth--

Maybe a Viagra?????  Anyway, IDX is in general a big loser.  From Inman Connect the biggest amount of traffic was from Craig's List and E Bay.  Those are the facts ma'am.

11:22pm • #1
AUG
14
2007

Beth,

1. There is NO WAY the listing aggregator sites will ever charge you to feed them your listings.  (When I say ever I mean, a long time, not necessarily forever ever)

2. If at anytime you determine that their interests are not in line with your interests drop the feeds.  You have the listings and thus the power.

3. More eyeballs the better.  Of course it has to be measured against the cost of web development to set up the feeds.  If the Listings Aggregator has an unpopular site, then don't bother.

I would argue that this should be done on the broker level, where one can be sure that it gets done.  Brokers also benefit from effeciencies of scale that individuals agents do not.

I would also argue that the lead generation effects should be of secondary value. As a listings broker your primary responsibility should be to sell the listing.  The more people that sees it, generally the better.

Regarding your last point about not supporting the Listings Aggregator sites because they just create an extra layer that cuts into the actual producers bottom line; I agree with you on a macro level, but on an "every broker for themselves" level I would say do whatever you can do to give your company an advantage.  In this case, putting your brokerages listings on Listing Aggregator sites is an advantage over slower moving, more traditional companies. 

12:44am • #2
225,799 Points 41 Featured Posts Outside Blog

oh my, featured right out of the gate.  You GO gurrrll ( I borrowed that from Kevin).

This is excellent.  You grabbed me with your first line.  I understand about getting stuck there.

I'm with the two lovely gentlemen that commented before me.  There is no way that getting it out to the masses is going to be a bad thing.  There's a bunch of us already posting (and re-posting) to Craigslist because the traffic is there.  Imagine being able to tell those agents you're going after that you have this benefit over the competing broker.  Ultimately it boils down to marketing the listing.  The more highly trafficked sites they get on, the better. 

4:18am • #3
121,532 Points 17 Featured Posts Localism Sponsor Outside Blog
I agree with Maggie, as an agent that (as you commented on before) uploads my individual listing to approx 10-15 sites, which in turn land it on 65+ sites, if I were broker shopping and someone told me that I wouldn't have to individually do that, that the company had the forethought and the vision of RE as of here and now to set it up for me, it would score big bucks in my mind.  That being said, I often ask my clients where they search and how they found me and it is the big ones we mostly know of anyway; for sales: realtor.com, zip, zillow (zip and zillow b/c they get more info about the whole surroundings there) and for rentals; hotpads, craig's list....
4:33am • #4
Boy, I must be way behind the eight ball.  I haven't been posting listings to any syndicated sites.  Maybe it's time?
4:45am • #5
574,225 Points 95 Featured Posts Localism Sponsor Outside Blog Hit Router

Beth, I love syndication sites. Unfortunately my brokers DON'T get it so I have to do it all myself. I believe the mindset is the more places to expose my sellers house too the better.

I get leads from all my sites, but the most from my pay per click sites. 227 in 6 weeks. I give my web-master the feed. It is sticky so people come back.

I would love it if my brokers did all this. Each MLS obviously has its own rules so if your MLS rules say the brokers company must be listed then it must be listed.

Personally, I think you are doing the right thing for your agents. They should be thrilled !!

Launch..........

5:22am • #6
I tried to Get Rome, GA added to craigs list, so far it is not recognized on that site.   Our MLS automatically uplods to realtor.com is there something more that I can do to get more exposure on the web?
6:19am • #7
I tried to Get Rome, GA added to craigs list, so far it is not recognized on that site.   Our MLS automatically uplods to realtor.com is there something more that I can do to get more exposure on the web?
6:19am • #8
224,760 Points 2 Featured Posts Localism Sponsor Outside Blog

Beth,

My website company automatically posts to many of these sites.  It will be interesting to see how it all plays out.

6:47am • #9
9 Featured Posts

WOW - it's nice to wake up to so many great comments and I featured post as well - not a bad way to start the day!

Kevin -  little blue pills aside, ebay, really???  how very interesting.

7:10am • #10
9 Featured Posts

Jon - thanks for the input, but I am curious about the "There is NO WAY the listing aggregator sites will ever charge you to feed them your listings".  They may not charge to just feed - but when critical mass is reached the charges in some way or another start to come.  Realtor.com is a good example- yes the feed is free (once you get past the costs of the MLS) but then the listings need to be "enhanced" to stand out - agents need to pay to "feature" themselves or add extra notice to their listings.  This type of model is very common.  

Then there are certain sites which pay the MLS or the Realtor Association for the feed and then come to the brokers or agents to pay per click or skim a referral fee.  I find this model particularly annoying as I wonder how many hands can go in the broker's pocket.

I think I prefer the most direct pay per listing approach, like the New York Times for instance.  It is advertising without the deception and the readership of the site is very  clearly defined.

I totally agree that selling the listing is the object of putting it anywhere - but just like any form of advertising - you can't overlook the real potential of finding your next listing by establishing yourself as the leader in your market.

7:28am • #11
9 Featured Posts
MAggie- I hear you have a "special" assistant that loads listings into some of these sites!  What a great idea - you think on the sites that don't accept feeds that she could do maybe 1500 or so a month??  Hmmm, another hidden cost of the feeds :)
7:30am • #12
9 Featured Posts
Janie - I remember well your post with your list of sites - I was exhausted just reading about it.  I think it is awesome that you do that and I think it separates you in the market and gives you an edge on a listing presentation.  But what if you had 100 listings?  Would your approach be any different?
7:34am • #13
9 Featured Posts
Todd - I hear that!  Everyday there is a new site- we are so 5 minutes behind!
7:36am • #14
9 Featured Posts

Missy - thanks for your input.  I think you point out the real question - why doesn't your broker want to do it?  I know agents LOVE these feeds, but so many brokers do not.  There is a real logic disconnect there - don't we have the same overall objectives?  Many you can with that. 

7:40am • #15

Beth

Whew!  I am finding this information useful as I get up to speed. 

Kevin, Maggie and Janie make excellent points. 

Launch!

 

7:40am • #16
9 Featured Posts
Jennifer - sure there are more -zillow and trulia are the big ones.  But there are literally hundreds of these sites.
7:43am • #17
9 Featured Posts
Diane - curious as to what sites they feed and if you are getting any response.  Tahnks
7:44am • #18
9 Featured Posts
Aziz - it certainly seems like launch is the verdict so far.  Let's see if I can get some more broker input... Thanks for stopping by.
7:47am • #19
9 Featured Posts
Just read this post and wanted to stick the link in this thread because it is related...Real Estate Blog - Real Estate Traffic, or Real Estate Ripoff?.  Please add links of anything else you find that is pertinent.  Thanks.
7:50am • #20
162,163 Points 4 Featured Posts Localism Sponsor Outside Blog Hit Router

You wrote:

Wouldn't we be better off providing better information and maximizing our own search engine content to drive traffic to our sites?

Absolutely!!  What's ours is ours.  What's theirs is theirs.

Rob

7:58am • #21
9 Featured Posts
Rob- thanks for the input - I see from you profile that you are a big proponent of the listings by address idea - it would be great if you could comment a bit more about how that is working in the search engines.  
8:10am • #22
162,163 Points 4 Featured Posts Localism Sponsor Outside Blog Hit Router

listings by address works extremely well and rises to the top of the search engines.  If for no other reason than they drove by a house, saw it was for sale, wrote down the address, went home, searched for the address on the web, and found the page(s) of the listings by address.  There are lots of other reasons as well but that is a blog in and of itself.

Rob

8:51am • #23

Beth,

As you identify in your original post, there is a value associated with publishing listings in many locations. This is a strong lead generation activity. You make a distinction between "individual agent" and "broker level". The fact is that the listings of a brokerage all belong to the broker who is the "agent". Any marketing activities carried out by a broker's salespersons are benefiting the listings of the brokerage.

In order to maximize the time of your "sub-agents", implementing an automated listing content syndication application is a good step, in my opinion. Your salespersons shouldn't have to spend hours manually loading listing content to various web sites.

In regards to "not knowing how much it will ultimately cost", as with any marketing endeavor, you need to do the research and plan. Before launching anything, you should know how much you will spend, how you will measure progress, and what factors will be used to determine success or failure of the effort.

Christian 

9:25am • #24
116,167 Points 3 Featured Posts Outside Blog
More is better! "you need at bats to hit a home run." In my personal business I find this to be very successful.
9:35am • #25

Personally, I believe that allowing everyone and their brother to have access to MLS/IDX data that we, as Realtors have paid a subscription fee to and that we only qualify to access based upon our licensing status has eroded the public's perception of why they need a Realtor in the 1st place.  But, you can't fight globalization and the web has been the driving force behind changing a lot of business policy. I would say launch so that you have a baseline of tracking/feedback data to make an informed decision as to how well it's working for your individual market.  I'll bet you'll find it to be very productive!

This may be "off-topic" a bit but, I really don't believe that more is less; in my book, the only thing that's more is well, more!  Kudos to you for being so proactive...looking for continuous improvement and aligning your goals with that of your agents...you'd think that should only logically be the case!  But, oh it's not...I spoke with a broker of a well-known, top franchsie last week who was all put out that corporate wanted an extra fee from every agent for corporate "national advertising." I asked him how he intended to delegate the prospect leads that came to the office as a result of that new advertising venue...his office currently offers no "floor time" so, he'd have to put some equitable system in place.  Well, he had not a clue and didn't intend to do anything differently than the way he'd done it for the past 28 yrs.  He was actually annoyed that he was being forced into it!  Translation: his "buddies" will get the leads and the rest of the agents will do nothing but pay the added "advertising fee."    

Sarah
9:49am • #26
112,011 Points 6 Featured Posts Outside Blog
Beth, I think its great for now & until these sites start selling the leads back to us. Yes, many sites are selling the leads - back to us & others. So, how free is that? And yes, our point is to sell our listings but don't we also want to generate leads with our ads as well? I know I need to - I have buyer's agents to keep busy.
10:52am • #27
9 Featured Posts
Rob - thanks for the update on listings by address - please post about it so we can keep this conversation going.  I think it is a worthwhile endeavor.
11:07am • #28
170,348 Points 32 Featured Posts Outside Blog

Here is my take on this: 

Listing feeds are advertising. 

I get listings.  My broker advertises the listings.  Leads come in to the broker.  The broker sells the leads to other agents in my company for a 35% fee. 

As opposed to: 

I get a listing.  I advertise the listing.  I get the lead.  Duh!

12:20pm • #29
9 Featured Posts
Christian - I  wholeheartedly agree on the time saving aspects of the feeds - it is one of the reasons for investigating the possiblity at all.  Also agreed on the research of the costs - if only the information was avaialble - while things are free now - they may not always be.
2:24pm • #30
9 Featured Posts
Rebecca - love the baseball analogy - but we need to keep the batting averages high!
2:25pm • #31
9 Featured Posts
Sarah - these times they are a changing - best to figure it out now than to let the business pass you by.  Thanks for the comments.
2:27pm • #32
Beth I also pride myself as a listing agent and want to be on every site there is to be on.However I think there is just to much information sites out there that larger Real Estate Companies have contracts with to pull buyers to their web sites and pass the leads to newer agents to keep them going.I think we are giving the listings to other brokers to make money off of. Yes it is true we are working to get the client more exposure to get the sale to the table and yes the sites are raking in the money from the larger agencies who pay them in contracts to get the best of the best leads.I think less is more- in the case of these sites offering free postings we are losing the lead generating idea to agents who my not be qualified to sell my listing but rather try to sell their own. Think about it !!
2:56pm • #33
9 Featured Posts
Susan - great points to consider - and yes lead generation is a big part of this equation - the quality of the leads is important as well.
3:42pm • #34
9 Featured Posts
Laurie - I guess we do things a bit differently here - listing agent gets the leads so yes it is advertising but no it is not an income generator for the referral fees - Maybe I am doing something wrong ;)
3:44pm • #35
9 Featured Posts
Catherine - you touched on the great IDX debate- however I am thinking as was in the comment thread here that that horse is already out of the barn.  I wonder if the IDX strategy would have been different knowing what we know now... I think that is a great post idea!  As far as the person most qualified to handle a lead - no doubt in my mind that it is the listing agent.  IDX allows for lead generation on other companies listings and for companies with no listings to advertise everyone else's to skim leads and clients. So many things to consider here.  Thanks!
3:48pm • #36
535,227 Points 45 Featured Posts Outside Blog
When you link to a site - or supply listings to a site - you really need to see where the visitors are directed, and how, if at all, the visitor gets back to you. Are we sending visitors through sites that charge us referral fees? Too bad many sites redirect to several sites, without giving you the opportunity to choose which sites to redirect to or feed. If we demand it, we'll get it.  If we give in, we won't.
6:22pm • #37
9 Featured Posts
Sharon - you bring up an excellent point - we never know where the info is going once it is turned over. We do need to make demands - thanks.
8:21pm • #38
226,895 Points 29 Featured Posts Localism Sponsor Outside Blog

Feel like such a dolt about this subject. Don't have an informed opinion about it. Think in general the old school thinking of our boards, ie keeping SOLD information private, created opportunity for zillow. trulia...etc. If that's what you mean by syndicators, then, as is said above, that horse is well out of the barn and into full gallop.

Even in this slow market, we're so buried busy there's little time to do AR like we would like to, our other blog too, and all of the rest. When the downturn started we had to let go of both assistants, and now am just itching to get at least one back... which takes 6 months to train properly.  When that comes back, maybe it will make sense to stretch out our listings more than what's happening already, which is a lot.

Maybe this post means we should take some time and talk. I could learn something, and that's always a good thing.

cheers

8:52pm • #39
9 Featured Posts
Gary -you are certainly not a dolt - and I don't think anyone has their hands around this issue.  It is only through Active Rain that I realized that sales info is not public everywhere like it is here.  Discussion is what I am after here - so thanks for chiming in.  
9:28pm • #40
1 Featured Post

Beth, What do the agent's and seller's want - more exposure and this will do it . I think you are awesome for making the first leap, if you don't someone else will real soon. Excellent comments here, I enjoyed reading. As to "launch" or "not to launch", I don't think it's an option you have everyone on, you have everyone on go!  JoAnn

 

9:41pm • #41
9 Featured Posts
Miss Jo - I guess your vote is to launch :)
9:45pm • #42

I am totally lost here.  I may have to read this entire post twice.  Does Realtor.com charge you for leads that come through their Distribution Partners? Janie mentioned those in her post, yet it appeared that they were repeated in her list.

Is every listing on Realtor.com posted with these partners without an additional fee to the agent or broker?  Again, I saw Janie Coffey's web list.  Wouldn't you need a full-time, cross-eyed, pickle-toed web person just to keep up with that . . . one heck of a new-listing checklist and then the follow-up to make sure it stayed on top of the food chain . . . and the follow-up to the client that their listing is still at the top of the food chain. . . oh, my God! Beth, any simplification would be welcome.  It's tough to get the agents to upload the photos into the MLS . . . this process would have to be automated by the IT gurus . . . I'm exhausted.

11:17pm • #43
345,917 Points Outside Blog
I think you are right on. There comes a point where no reasonable person can keep up with it all. And then to have an assistant do it, one has to justify if it is cost effective. Some things are not cost effective.
11:32pm • #44
AUG
15
2007
9 Featured Posts
Hey Karen- welcome to the twilight zone of real estate brokerage - there is so much stuff to absorb and figure out there and at the same time so many people who don't have a clue that any of this is going on.  And because so many agents have no idea I do think it is a good idea for the broker to just go figure things out and do it for them.  We live in interesting times.  
7:46am • #45
9 Featured Posts
Bob and Carolin - it is an especially  tough call in a down market 
7:47am • #46
11 Featured Posts

Karen

Loved, love, loved your comment!  It is the crux (sp?) of the burden of learning something new.  Coming back from San Francisco, I learned that there are so many ways to market properties, easier ,cheaper and faster.

Beth and I have a running joke that we are always 5 minutes behind on everything( though most people would say we were light years ahead)--but the reality is more like 2.5 minutes behind--but don't tell anyone, ok?

9:50am • #47

Beth -- when you don your "Spock" ears, the final frontier will open up, you will go where few have gone before, and you will be showered with instant knowledge about all that you have been pondering. I will see you next Wednesday morning in Dade with camera in hand.

Kevin -- my head was spinning thinking about how anyone could write a program (even though our IT guys walk on water) to seamlessly upload all the listing info, photos, etc., with one click of a button, when every time I go into any website, the INTERFACE changes!  even MLX has given us a tough round with "the link"  when they change their programming from time to time . . .  glad you're back home safe. Do share.

10:46am • #48

Gee, another website (to add to the list????):  www.321gone.com.   Help me, Rhonda!  The postcard I received in the mail today stated, "Ask Your Realtor Why Your Home Isn't Listed on 321gone.com . . .A great new way to sell your home! The only website buyers and sellers will ever need to use!" 

Check it out if you dare.

8:07pm • #49
9 Featured Posts
Karen - went to the site - looks like an auction site to me... but it has the disclaimer "This is not an auction site"...
8:52pm • #50

Beth -- I am sure you read the "about us" -- not an auction site but the home is supposedly listed at that lowest possible list price for a period of time.  No cost to the Seller -- not sure about the cost to the agent.

Oh, I see.  "The fee to post your listings is $29.95 a month. This fee allows you to post unlimited listings, upload up to six pictures and type unlimited text describing your listing in detail."

The card I got in the mail was their marketing of the website. Another website (with a fee) to add to Janie's list (if not already there)! Interesting.

10:02pm • #51
AUG
16
2007

In order to seamlessly upload listing data to multiple systems, there are many components that need to interact. This cannot be done with a "single program."  At a high-level, sending and receiving data occurs in the back-end or Itegration tier. A web site interface is another part of an application. The key to note is that the presentation of data is different than the transportation of the data.

A close assessment of skills may be in order, and there are many different types of "pools of water" in the IT realm. There are many industry efforts dedicated to the sharing and efficient transfer of real property information.

Brief Technical Overview of the Real Estate Transaction Standard (RETS) (http://activerain.com/blogsview/83454/Overview-of-Real-Estate)

RETS (http://www.realtor.org/CRTweb.nsf/pages/CRTRETS?OpenDocument)

 

12:47pm • #52

Chris -- I read your profile (very slowly -- hey, I'm from Tennessee) and you obviously know what you are talking about.

I know that there are "back-ends" to these websites from my brief encounter with various IT people -- but I didn't want to mention "back-end" in my comment for fear of what Kevin Tomlinson might write!  ha!.

This "transferring of data" would have to be handled by a techie at the broker level and not by an agent unless the agent had the background and/or the program for doing so. I would be concerned about blowing up the entire infrastructure of the web. 

Thanks for the info.  I glanced at your post regarding RETS and I will read it (probably 2x) once my blurring vision from reading Beth's blogs has returned to normal.  Good luck in your biz!

 

8:20pm • #53
AUG
17
2007
9 Featured Posts
Christain - we have been waiting for RETS in our area for a couple of years now.  There was one broker in our area who went to the MLS to get the permission for the feed and it was turned down - but the broker found a way to do it anyway.  We would welcome a RETS feed or anything else for that matter that would help us along.  To date there is nothing in our area.
6:54am • #54

Beth, thank you for the information! It is greatly appreciated. We are currently working on some materials that directly address this issue. I will send you a copy of our presentation as soon as it is ready.

1:20pm • #55
Beth, thanks for commenting today on the post about AR that Gary and I recently did. Mentioning you on it was our pleasure. 
8:11pm • #56
AUG
18
2007
9 Featured Posts

CHristian - look forward to it.

Richard - thank you 

10:11am • #57
AUG
19
2007

Hi all!!! I am reading the comments. I don't quite know how to figure where our future will go , but I find it exciting. Even knowing I am not a geek but  love the chalenge. I only hope i can learn as afst as need to to keep up.

 I would assume there needs to be someone overseeing at the top to keep it all honest. If my readiNg serves me right, could this replace mls and those realtoR sites that take so many of our hard earned $$$$$$$  as we know it to One Big Internet World for free?? I look forward to getting into this new way of marKeting as well as I will share when I met Beth we nicknamed her to have the middle initials HP!!! I guess you all Know why. Brilliant! Thanks, Beth.

CAROL HOUSEN

carol housen
3:45pm • #58

Hi all!!! I am reading the comments. I don't quite know how to figure where our future will go , but I find it exciting. Even knowing I am not a geek but  love the chalenge. I only hope i can learn as afst as need to to keep up.

 I would assume there needs to be someone overseeing at the top to keep it all honest. If my readiNg serves me right, could this replace mls and those realtoR sites that take so many of our hard earned $$$$$$$  as we know it to One Big Internet World for free?? I look forward to getting into this new way of marKeting as well as I will share when I met Beth we nicknamed her to have the middle initials HP!!! I guess you all Know why. Brilliant! Thanks, Beth.

CAROL HOUSEN

carol housen
3:45pm • #59
AUG
30
2007

Here is a high-level diagram of the system we are working on. This system will enable brokers to control their listing data and publish it to multiple systems, in accordance with association guidelines, state laws, and their own policies and procedures.

http://activerain.com/blogsview/188837/Broker-Systems-Control-Listing

 

3:07pm • #60
AUG
31
2007
Beth, a great post as usually.  Syndication became a fact of life.  But only a few sites really count, so it for statistical reasons I would say that 10 is more than enough.  What do you think?
3:34am • #61
9 Featured Posts

Christian - thanks for the update- it looks very interesting.

Artur - I would agree- for now 10 is enough 

3:46am • #62
APR
15
2008

I don't see the future of these sites as an expense to brokers/agents.  Their typical revenue model is advertising, so they want as much content as possible so custoemrs come to them.  The internet business model is all about traffic.

I use a software solution from VTX Solutions www.vtxsolutions.com that is directly connected to my local MLS and automatically pulls my listings to my websites and sends them to the syndication sites nightly.  I don't have to a thing once I've entered my listing into the MLS.  To enter listings into another application, after you've already done it in the MLS is redundant and a waste of our valuable time.

1:09pm • #63

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Beth Butler

South Miami, FL

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Beth Butler - EWM Realtors

Address: 4689 Ponce de Leon Blvd, Suite 200, Coral Gables, FL, 33146

Office Phone: (305) 661-8108

Cell Phone: (305) 528-7988

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