Many people trying to access ActiveRain today were greeted with an message saying the site was down and that we had experienced a hardware failure.  We're back up now, but here is what happened...

Early this morning I was woken up by our hosting provider down in Texas.  I was informed that multiple hard drives on our database server had failed. We have a redundant array of hard drives (RAID) on the server so if one goes down another one should take its place without an interruption in service.  For some unknown reason multiple drives failed in a very short period of time, taking the whole system off-line.  We spent the whole day working with our hosting provider to replace the drives and rebuild the server from data backups, which luckily had been created less than an hour before the disk failures. 

There may be a small amount of data loss during in the time in between the last data backup (12:00 am CST) and the disk failures (~1:30 am CST).  Hopefully most of you were sleeping during this time.

The whole incident was extremely unfortunate and we are working with our hosting provider to put in place procedures to bring the system back online faster in the unlikely event this should ever happen again.  We apologize for any inconvenience we may have caused our members or other visitors to the site.

-Matt Heaton (ActiveRain CEO)

 

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39 Comments on ActiveRain back online after hardware failure

20 Most Recent Comments Displayed Show All

OCT
30
2006

Football day.  I guess you can tell I'm not a Realtor...I didn't know it was down.

Anywho... GLAD IT'S BACK UP.
7:46am • #20
131,525 Points Outside Blog

Matt,

After yesterday, I found out how addicted I am to Active Rain.

Thank you for working so hard for us on a Sunday.
8:02am • #21
5 Featured Posts
I too must add to the positive comments regarding the professional manner in which your host handled this problem.  Posting that there was a Hardware problem for all to see was great.  It is the unknow that can frequently lead to difficulties.  So thanks for the GREAT communications.
8:05am • #22
17 Featured Posts
Just so glad it's back up!  I did some reading of some other blogs andother communities, but nothing feels as comfortable as AR
8:18am • #23
484,951 Points 11 Featured Posts Outside Blog

Hmmm..

I actually bumped into the downtime.  I was a bit upset.  I figured A/R would be back up and running.

Happy Halloween to THE Active Rain Community!

Check out my halloween blog today:

http://activerain.com/blogsview/17450/Happy-Halloween-to-the

 
8:34am • #24
1,359,798 Points 244 Featured Posts Outside Blog Attended Rain Camp Called Shot Master
Good job Matt getting it back up so quickly!!
8:36am • #25
864,780 Points 20 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master
Excellent job with the communication  - we all knew help was on the way and it was only a matter of time!  Thanks for all your efforts!
8:37am • #26

Good Monday Morning AR!

Most of the type of technology you described as having failed is way over my head. I am just a 58 year old Baby Boomer trying to understand all that can go wrong or right in the world of computers.

I do enjoy Active Rain.

Laurie Scott, Broker
8:40am • #27
117,314 Points 8 Featured Posts
My hosting provider has had two catastrophic server failures in the last five months . . . after five years of virtually 100% uptime.  I know how maddeningly frustrating this can be.  Good to have you back!
8:50am • #28
484,951 Points 11 Featured Posts Outside Blog

JEFF:  Great point.  I agree with you.  I saw that change too but I didn't even know how to bring it up.
9:03am • #29
550,593 Points 110 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

"The Lovely Wife Here"

This is a feeding frenzy...Cool...A good place to say...

Hey Mister/Miss

Gotta a twenty for a very good cause? Check it out guys...

TLW "The Lovely Wife"...Kum La Ka Lakka...ROAR!
9:14am • #30
283,294 Points 6 Featured Posts Outside Blog

Matt,

Tried to upload my halloween entry yesterday so hope this is not considered late today.  My husband was more than patient with me yesterday.  Here is the link to the entry
9:22am • #31
283,478 Points 75 Featured Posts Outside Blog Called Shot Master

 Soooooooooo nice to see AR back online, like the rest you you guys I have to admit I missed being able to log in yesterday.

 I remember when this happened to my site a few months ago, my stomach was in a knot, it felt like I had eaten bad shrimp after my site was down for more than 5 hours. C'est la vie, isn't technology wonderful.
9:51am • #32
153,251 Points 21 Featured Posts Localism Sponsor

Ohhh THANK HEAVENS!!!

I thought the world was coming to an end :(

Thanks Guys!

Scott
10:00am • #33
269,182 Points 72 Featured Posts Outside Blog

Don't sweat it. It was game day/race day and beautiful here in the North Georgia Mountians. But boy if it had been a rainy, cold Tuesday morning I'll tell you what! 

Keep up the great work. You've developed what has become my favorite spot on the web.
11:10am • #34
1,048,525 Points 396 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

What happened? What did I miss? I MISSED MY AR FIX THAT'S WHAT!!!!.

I read a book, visited out side blog world, worked on my tan, pet my dogs, bought food, bathed and talked to TLW. Please don't make me do this stuff again!
12:03pm • #35
550,593 Points 110 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

"Hubby=Broker Bryant"

You need to read. You need to play outside of the rain. You need a little sunshine. You need to pet the dogs. You need to feed us. You really needed the bath. You need to quit sending your lovely wife emails! LOL SEE :>

TLW "The Lovely Wife"...Kum La Ka Lakka...ROAR!

12:11pm • #36
421,697 Points 16 Featured Posts Outside Blog
Murphys Law I guess. The whole purpose of a raid array is to have backup drives in case one fails......but multiple drive failure?  What did you guys do!!!!???? -Charles
12:56pm • #37
294,780 Points 11 Featured Posts Outside Blog Attended Rain Camp

Hey all,

LOL :)   I wish have my blogs like this full of comments, just kidding :)

Have fun guys

Ray Saenz
1:21pm • #38
NOV
01
2006
I really missed it when it was down.   Thanks for getting it back up!
10:56am • #39

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