Active Rain is new to me...came about by my taking a 100 GRI class with Anne Hruby with her awe-inspring guest speaker, Margaret Rome ("Sell Your Home With Margaret Rome"). Margaret turned us onto ActiveRain.

 Real Estate can consume us night and day 24/7 and as Maragaret said in class it is "our responsibility to remind people we are in real estate, not their's to remember."

I took those words to heart that day and determined that I wanted to be the best real estate agent for my clients that I could be.

But what did that mean exactly? Every client I encountered had different goals and circumstances. So I pose this question:

 How would you answer when a clients asks,"What do I need in a real estate agent?"

 

 

11 Comments on How would you answer when a clients asks,"What do I need in a real estate agent?

OCT
30
2006
1,585,361 Points 430 Featured Posts Outside Blog Attended Rain Camp Called Shot Master
I think it is very helpful lto understand what the prospective client is looking for in an agent. They all have different ideas, and some things are more important than others, but I suspect is all boils down to a few general traits and characteristics. Knowing the hot buttons (I want someone who will keep me informed everyday by phone VS I like to have an agent email me any updates) can make a big difference in how you handle them (and you might decide that based on what they want you do not want to work with them but should refer them on). I always make a point of discussing what my clients are hoping for, but I also share with them the way that I tend to work and also set some expectations (I am NOT available 24 hours a day!!). I think this question also gives us a chance to educate the client on what things will be important to them during the transaction. Hope this helps!
2:06pm • #1
195,501 Points Outside Blog
I would have to say honesty, experience and reliablilty. Welcome aboard ;)
4:10pm • #2

I would answer the question with a real-life example. Here is one you may find to be of interest:

http://activerain.com/blogsview/17571/The-importance-of-having

Sometimes it helps to tell people via a story and the above is a true story that happened to me just last week in fact.
4:44pm • #3
550,593 Points 110 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

"The Lovely Wife Here"

Honesty...Honesty...Honesty....

That about covers it. If you are honest everything else just falls into place!

TLW "The Lovely Wife"...Kum La Ka Lakka...ROAR!
6:47pm • #4
2 Featured Posts

Honesty, I think, is a given.

After that, listening to your clients. What are they telling you? What do THEY need?

Finding the answer to their problem. Now, they may not know that they have a problem, yet. But, it's your job to solve it in an easy, comfortable, painless way.

 
8:22pm • #5
2 Featured Posts
I would add to those comments too and say someone that set ground rules from the start.  If your goal is to help them find  a home then do so.  Don't end up becoming their psychologist!, or their problem bearer.  Don't get me wrong, it's good to help out but you don't want to end up becoming their 24/7 helpline.  (I'm talking from experience)
8:53pm • #6
OCT
31
2006
6 Featured Posts

There's no one answer ... some need a catalyst to buy or sell, some need a gentle guiding hand, some need to be led firmly through the real estate transaction, some just want validation that they're making the right decision.

People move for a variety of reasons, and many of those reasons are thoroughly out of their control. Those are the situations where the calm head and steady hand of a seasoned professional can make all the difference. 
12:32am • #7

In agreement with Jonathan, people move for a variety of reasons, I happen to deal with divorces more than I would like and you have to see the situation and act accordingly.  Needless to say Honesty is a given.
8:48am • #8
NOV
12
2006

I really appreciate the insightful comments (including and especially mentioning the eample provided by Shawn McElhinney)...

Seems the real estate profession must be an emotionally/socially conscious "chameleon" of sorts, changing and bending to each new client and their particular set of circumstances and emotions. 

Which could lead to a daily emotional roller coaster ride...

 I am still a Rookie, 2+ years and I find a good sense of humor helps. Sometimes a inward chuckle is just what it takes reset my equilibrium. Especially when there is potential chaos around me.

What gets you through the rough patches?
2:14pm • #9
NOV
26
2006
1,336,644 Points 128 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Cynthia, I don't know how I missed your featured post! Congratulations! I was so pleased that I was able to speak at Anne's GRI class. What an honor... and when I meet someone like you, it makes me feel very proud. I am delighted that you were listening! You have just made my day. Please let me know if there is ever anything that I can do to help you.

With appreciation for your comments.

www.HomeRome.com

Baltimore, Md.
12:28am • #10
APR
24
2008
1,336,644 Points 128 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Cynthia, what a pleasure seeing you at the GBBR, LiveBaltimore session this morning. Have you thought more about "Cynthia Sells Baltimore"

Wishing you much continued success.
10:59pm • #11


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Cynthia Griffin ABR CRS GRI ePro...WHC Certified

Baltimore, MD

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Keller Williams Realty Baltimore

Address: 2936 O'Donnell Street, Canton, Baltimore , MD, 21230

Office Phone: (410) 342-4444

Cell Phone: (410) 446-5686

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