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Phoenix Short Sale Negotiations

By
Real Estate Agent with Serving the Greater Phoenix and Scottsdale Metropolitan Area BR534744000 & BR540649000

Phoenix Short Sale negotiations are always so much....fun! 

Well...perhaps the word should be invigorating.

For instance, let's take today's "challenge".

Rural property.

Listed in August 2009.

On it's 3rd Buyer.

Vacant.

1st (B of A) will pay $3K to the 2nd (Chase HELOC).

Chase insists on $10K (balance is $73K) - having previously agreed to $3K.  Why the increase? Because the 2nd has been charged off.

Chase won't budge - or so it appears.

Let's get them together.

Email to Chase negotiator, copy to Jamie Dimon (Chase CEO) and Matt Vernon (B of A), highlighting the impasse and asking them to suggest options.

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Someone from Matt Vernon's office calls and advises that "the 1st will pay up to $8K to the 2nd".

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Back to Chase.  Will you take $8K?

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Fast forward.

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Chase agrees to take $8K.

All is good!

Or is it?

Not so fast......

HUD submitted to B of A for approval.

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REJECT! 1st will not allow $8K to the 2nd!

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HUHHHHH! We have it in writing that they would!

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Request from B of A middle management in Texas "Please call me."

I do.

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"We apologize.  While the investor guidelines permit UP TO $8K - for this specific loan the max is lower."

------------------------------

How much lower?

------------------------------

I'm sorry - I can't tell you that...

------------------------------

OK.  What do we do?

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Resubmit to the EQUATOR negotiator and request more to the 2nd.

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OK.

Mr. Negotiator.  Please increase amount to the 2nd to $8K.

------------------------------

Sorry - Can only increase to $6,140.

------------------------------

OK.

Here is the revised HUD showing the increased amount to the 2nd, and contributions from the Buyer and Listing Agent to close the gap between $6,140 from B of A and the $8K to Chase.

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RRRRRRRRRRREJECT! 

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HUHHHHH! What now?

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Net to B of A is less than approved.

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Yes - it's reduced by the additional $3,140 to the 2nd.

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No - we need the same net as before (even though we have agreed to pay an additional $3,140 to the 2nd).

------------------------------

HUHHHHH! Must be new math - or is that fuzzy math?!

Email from me to the negotiator 

Subject: *** URGENT *** Bank of America - Message Alert: HUD rejected.

net proceeds]
From: Tony Marriott
Date: Tue, July 20, 2010 5:15 pm
To: B of A Negotiator
Cc: Title & Escrow


This has gone on far too long.

Since we received the following email from B of A:

Subject: Bank of America - Message Alert: Please supply new settlement
statement
From: 
XXXXXXXXX@BANKOFAMERICA.COM
Date: Tue, July 13, 2010 6:12 pm
To: XXXXX
@HAVENEXPRESS.COM
Cc: XXXXX
@nat.com

Message Inserted (07/13/2010 06:12 PM) On:
XXXXXXXBUCKEYE AZ.

Message Inserted (07/13/2010 06:12 PM) On: 
XXXXXXX, BUCKEYE AZ 85326. 

The maximum that we will allow the 2nd lien will be 6,140.00. Please upload a new settlement statement for review.

The HUD has been uploaded and rejected half a dozen times.  While B of A clearly states they are increasing their contribution to the 2nd by $3,140, they have failed to provide an updated approval letter showing that contribution and the associated decrease to their minimum net, and instead continue to bang the drum looking for the original net before they contributed more to the 2nd lienholder.

I prefer not to waste Matt Vernon's time with something as trivial as this - but unless an updated approval letter is received reflecting the new net to B of A and contribution to the 2nd, and the HUD is approved by B of A in equator, I have no other option.

Come on folks - let's get it together!

Tony Marriott
Associate Broker, REALTOR
Director - PAR - 2008-2009
Co-Chair - ARMLS Technology Committee
Member - AAR Technology Committee
Haven Express @
Show Appeal Realty
www.HavenExpress.com

------------------------------

Response from B of A negotiator:

Upload the settlement statement and email me once this is done. I will go in and approve the hud.

------------------------------

HUD is uploaded - for the umpteenth time.

Then.....yep....you guessed it....RRRRRRRREJECT!

By now I'm really feeling.........REJECTED!!

So - being a man of my word:

-------- Original Message --------
Subject: [FWD: RE: *** URGENT *** Bank of America - Message Alert: HUD
rejected. net proceeds]]
From: Tony Marriott
Date: Fri, July 23, 2010 6:09 am
To: Matt Vernon
Cc: B of A Negotiator, Title & Escrow

Matt,

I hate to bother you with something that should have been so easily handled - please see below.

We are still where we were 10 days ago, and the transaction is scheduled to close next week.

Thanks in advance for your assistance,

Tony Marriott
Associate Broker, REALTOR
Director - PAR - 2008-2009
Co-Chair - ARMLS Technology Committee
Member - AAR Technology Committee
Haven Express @
Show Appeal Realty
www.HavenExpress.com

------------------------------

B of A Negotiator: Please call me at xxx-xxx-xxxx

------------------------------

I do.

Hi!  Seems like there is some confusion regarding this file.

Can you help me understand what's going on?

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Yes.  The investor has decided that the most that can be paid to the 2nd lienholder is $6,140 and they will only pay $3K of the amount.

------------------------------

Really?! Without rehashing the history, help me understand why the investor wants to lose tens of thousands more on this property.  I say that because:
- The Seller hasn't made a payment in a year
- The property has been vandalized
- Our street sign has been used for target practice
- The investor hasn't even started foreclosure proceedings, so the earliest it could go to Trustee Sale is at least 3 months from now.
- Who knows what condition it will be in by then
- You have a Buyer that is willing to pay Full Market Value for the property, which matches the appraised value by the Buyer's Lender

------------------------------

All I can do is take it back to the investor and see what they say...

------------------------------

OK

------------------------------

Fast forward 16 minutes

------------------------------

Please upload the hud again. I will get it approved. Please confirm via email that it’s done and I will review it

------------------------------

Well.....that sounds vaguely familiar - but what the heck - I'll give it a whirl!

------------------------------

I have submitted it for the approved 2nd and extension. Working to get this ready for you

------------------------------

Now that's more like it!

 

The key difference in Short Sales is the ability of the Listing Broker to have the experience to know when and how to escalate, and what the key considerations for the investor would be to help them understand why it's in their best interest to approve the Short Sale.

It's in your best interest when choosing which Listing Broker to handle your Short Sale to thoroughly discuss their personal, hands on experience with negotiations and turning "rejects" into approvals.

Posted by

About the Authors - Updated 2018

If you are considering a Traditional or Short Sale of your home in Phoenix, Scottsdale or any location in Maricopa County Arizona, you owe it to yourself to talk with Haven Express @ Keller Williams Arizona Realty to determine whether Tony and Suzanne Marriott are the best real estate Brokers in the Phoenix and Scottsdale metropolitan area to help you with the Successful Sale of your home.

Tony and Suzanne have personally Listed, Sold and Closed more than a hundred Short Sales with the highest list to close rate in the Phoenix Metro Area!

Tony Marriott - Chief Executive Officer - Haven Express @ Keller Williams Arizona Realty

Suzanne Marriott - Chief Learning Officer - Haven Express @ Keller Williams Arizona Realty

Associate Brokers, REALTORS
Haven Express
Keller Williams Arizona Realty

Comments(98)

Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:32 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:32 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:32 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:32 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:32 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:32 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:32 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:33 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:33 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:33 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:33 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:33 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:33 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:33 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:33 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:34 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:34 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:34 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:34 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Planning to sell your home in Scottsdale, Arizona?  Give us a call for a free, no obligation, consultation!  Haven Express

Listed, Sold and Closed 100% of listings taken (dozens of them) since June 2011!

Real Estate.  It's What We Do. Best!

Jan 17, 2018 07:34 AM